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Firefox 24.0 hangs when closing

Posted

Ever since I installed Firefox 24.0 on my computer, it hangs when I close it, either using X or File->Exit. The only way to stop it is to use the Task Manager to kill the process. Windows tries to find a solution to the problem and it also hangs, although it responds when I click "Cancel." I've tried restarting my computer and resetting Firefox. When Firefox hangs, it also prevents Internet Explorer from opening up.

I'm using Windows 7 32-bit.

Ever since I installed Firefox 24.0 on my computer, it hangs when I close it, either using X or File->Exit. The only way to stop it is to use the Task Manager to kill the process. Windows tries to find a solution to the problem and it also hangs, although it responds when I click "Cancel." I've tried restarting my computer and resetting Firefox. When Firefox hangs, it also prevents Internet Explorer from opening up. I'm using Windows 7 32-bit.

Chosen solution

Have you tried all the troubleshooting steps, found at http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit . Its likely caused by a addon, also see Troubleshoot Firefox issues using Safe Mode.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • VLC media player Web Plugin 2.0.6
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20513.0
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

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  • Firebug 1.12.1 (firebug@software.joehewitt.com)
  • Flashblock 1.5.17 ({3d7eb24f-2740-49df-8937-200b1cc08f8a})
  • IE View 1.5.6 ({6e84150a-d526-41f1-a480-a67d3fed910d})
  • Norton Family 2.9.0.21 ({6D5C8FC4-DE46-41bf-9092-93F0F78E9115})
  • Norton Vulnerability Protection 12.0.0.380 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Save File to 2.5.1 (savefileto@mozdev.org)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • ViewInFirefox 1.2.1 ({5D558C43-550F-4b12-84AB-0D8ABDA9F975})
  • WOT 20130917 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Adobe DLM (powered by getPlus(R)) 1,6,2,44 ({E2883E8F-472F-4fb0-9522-AC9BF37916A7}) (Inactive)
  • BarTab 2.0 (bartap@philikon.de) (Inactive)
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Norton Toolbar 2013.4.3.4 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • NoScript 2.6.8.1 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G41 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e32
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 2-11-2011
  • driverDate2:
  • driverVersion: 8.15.10.2302
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 20
  • browser.history_expire_days_min: 30
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.sessionstore.resume_from_crash: False
  • browser.startup.homepage: http://stpaulvillapark.org/|http://m.stpaulvp.org/#upcomingevents
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.onTop: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 24.0
  • font.internaluseonly.changed: False
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0C)
  • gfx.direct2d.disabled: True
  • layers.acceleration.disabled: True
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • network.http.proxy.version: 1.0
  • places.database.lastMaintenance: 1380215472
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 52765
  • places.history.expiration.transient_optimal_database_size: 84423146
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  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 0
  • privacy.clearOnShutdown.cache: False
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.history: False
  • privacy.cpd.cookies: False
  • privacy.cpd.downloads: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1378911085

Misc

  • User JS: No
  • Accessibility: No
Waka_Flocka_Flame 441 solutions 5048 answers

Chosen Solution

Have you tried all the troubleshooting steps, found at http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit . Its likely caused by a addon, also see Troubleshoot Firefox issues using Safe Mode.

Have you tried all the troubleshooting steps, found at http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit . Its likely caused by a addon, also see [[Troubleshoot Firefox issues using Safe Mode]].
cor-el
  • Top 10 Contributor
  • Moderator
12132 solutions 112692 answers

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Helpful Reply

Thanks, getting Firefox into safe mode did the trick. It was tricky getting into Safe mode, because it was one of the add-ons causing the problem, but I couldn't disable add-ons and restart in Safe Mode, because I couldn't close Firefox in a normal way. I had to use pressing Shift while starting Firefox to get into Safe Mode.

It was the Norton Family add-on, which I had seen in one of my search results. I had to uninstall Norton Family to disable the add-on. I hope that they fix Norton Family, because I do rely on it.

Thanks for the help!

Thanks, getting Firefox into safe mode did the trick. It was tricky getting into Safe mode, because it was one of the add-ons causing the problem, but I couldn't disable add-ons and restart in Safe Mode, because I couldn't close Firefox in a normal way. I had to use pressing Shift while starting Firefox to get into Safe Mode. It was the Norton Family add-on, which I had seen in one of my search results. I had to uninstall Norton Family to disable the add-on. I hope that they fix Norton Family, because I do rely on it. Thanks for the help!

Modified by ajrjaneway

dblackwell 0 solutions 1 answers

I'm running Windows 7, 64-bit (all the latest updates) and Firefox 26. I often get this hang-up on exit using the 'red X' button.

My solution seems to be as prompted in some user advice.

Use the Firefox File/Exit command NOT 'red X' button.

I'm running Windows 7, 64-bit (all the latest updates) and Firefox 26. I often get this hang-up on exit using the 'red X' button. My solution seems to be as prompted in some user advice. Use the Firefox File/Exit command NOT 'red X' button.