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When I go to my Groupon I get "400 Bad Request" and cannot get through, but if I use my Internet Explorer it DOES go through. Help?

  • 3 replies
  • 2 have this problem
  • 137 views
  • Last reply by cor-el

julieparm
julieparm

I use Groupon and recently tried to purchase one but when I hit "BUY" I got "400 Bad Request" error message. I did call Groupon, and they did the purchase for me. However, when I went on Internet Explorer which I rarely use as optonline does not work well with it, the purchase went through fine.

Why am I getting that error message with Forefox and what can I do about it?

I use Groupon and recently tried to purchase one but when I hit "BUY" I got "400 Bad Request" error message. I did call Groupon, and they did the purchase for me. However, when I went on Internet Explorer which I rarely use as optonline does not work well with it, the purchase went through fine. Why am I getting that error message with Forefox and what can I do about it?

Chosen solution

Please update to version 24.0

Please try to clear cache and cookies:

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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All Replies (3)

Andrew
Andrew
  • Moderator

Chosen Solution

Please update to version 24.0

Please try to clear cache and cookies:

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

julieparm
julieparm Question owner

I did not update to version 24.0, but I did follow the other instructions and it solved the problem. THANK YOU.....much appreciated. 

I know VERY little about computers and NOTHING about Firefox except that my server OnOpLine said it works better with them than Internet Explorer which I had been using.  Why?  Who knows?

Again, thanks.

Is this a routine "maintenance" I should do on my computer? If so, how often?

cor-el
cor-el
  • Moderator

A bad request is usually caused by corrupted cookies.
This shouldn't happen under normal conditions, but an update of Firefox might cause such an error.
Also using external cleanup software can cause this issue, so best is to only use built-in Firefox means to remove cookies.