X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

This thread was closed and archived. Please ask a new question if you need help.

Bookmarks from folders have disappeared, I was just working on them yesterday and when I go to work on them today I find they've dissppeared.

Posted

Bookmarks from certain folders have just disappeared, the folders are there but it says they're empty, I was just working on these folders yesterday.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • Google Update
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20513.0
  • Pando Web Plugin
  • Best Buy pc app Detector Plug-in
  • NPWLPG

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • iCloud Bookmarks 1.0.18 (firefoxdav@icloud.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Content Blocker 13.0.1.4307 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 13.0.1.4307 (url_advisor@kaspersky.com) (Inactive)
  • Virtual Keyboard 13.0.1.4307 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 24.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1380035692
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1378500422

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96644 answers

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox profile folder.

Question owner

Congratulations that did absolutely nothing, so what know and I would appreciate it if you got back to me sooner or at least provide a link in which I can talk to someone directly and not play message tag.

Modified by Battra

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24387 answers

Helpful Reply

Sorry, there is no telephone or IRC support options for support.

Try restoring a backup from before the time you were working on those folders. Your places data base may be corrupt or some data became lost. Firefox automatically saves 10 bookmark backup files, one of each of the past 10 days.
Restore a bookmark backup

Question owner

How do I keep this from happening again, like tomorrow?

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24387 answers

Helpful Reply

I keep an eye on the WinXP Task Manager CPU 'gauge' usage when rearranging bookmarks, and when the 'meter' is pegged I stop to let Firefox digest the changes I am making. Also, I use the Bookmarks Sidebar for working with bookmarks, like when moving a lot of them around. A holdover from IE5 & 6 and the earliest versions of Firefox - the pre-Places / pre-Library days.

Question owner

Alright Thanks.

Question owner

It's me Again Apparently no matter what I do all my bookmark changes disappear, even if I make one change, they're not holding over I have to keep reloading Mondays saved file just to get everything back.

Modified by Battra

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96644 answers

Did you try to delete the places.sqlite file?

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

Question owner

That was the first thing I tried. I should also say that about 90 percent of the work that i've done just disappears, I move certain links into folders the next day the folders are empty.

Modified by Battra

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96644 answers

If it only happens the next day and not when you close and restart Firefox then it is likely that other (cleanup or security software) is causing this problem.

Question owner

Considering this only started recently I doubt my Anti-Virus is causing the problem. I also just did a test with this site I bookmarked it moved it to a folder closed Firefox and the site has disappeared from the folder.

Modified by Battra

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96644 answers

Is this happening during the current session or did you close and restart Firefox?

Question owner

I Bookmarked the page moved it the closed Firefox and restarted it. i'll be back on in the morning.

Modified by Battra

Question owner

What would be nice is not being ignored when I have a problem.

Modified by Battra

Noah_SUMO
  • Moderator
50 solutions 303 answers

Battra, do you have a bookmark backup file from Sept. 20, 21 or 22? Try restoring from one of those. Because I think the monday backup is still also bad. Also I would copy any of the bookmark backup files made before Sept. 23 (since that is when you were working on the bookmarks) to another location for safe keeping. Since everyday you use Firefox a new bookmarks backup file is being made, slowly deleting your good backups by removing the oldest backup for every new day that passes.

After copying the bookmarks backups to a safe place, I would then delete the places.sqlite file while Firefox is closed. Also delete any places-number.sqlite file. Examples: places-1.sqlite, places-2.sqlite, etc. Now open Firefox and then restore the bookmarks with a backup from before 9/23/2013. Hopefully the changes made to your bookmarks from now on save permanently.

Also you're not being ignored, the people who help here are volunteers (including me) and not paid staff. They can only help you in their free time when they are not at their real jobs. So please keep that in mind.

Modified by Noah_SUMO

Question owner

Had to start Firefox in safe mode cause it kept crashing after i deleted the file. Now Fire fox Crashes every time I open it and I have to put it in safe mode just to use it, also it's not syncing with my iPad.

Modified by Battra

Question owner

So is anyone actually willing to help with the new problem you created, preferably someone who actually knows what they're doing and responds to people when they have a problem, cause that remark about being ignored really seems to be coming true.

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24387 answers

Everyone here is a volunteer, who may commitments beyond helping you, like their livelihood or their family. Posting here at 7 to 9 am CDT is the worst time to get support here, we have the fewest (or none) experienced support people here to do support during morning time in the USA. We do have support contributors who live in the EU and central Asia, but I don't know their schedules, we come and go each day as our other commitments allow.

You and cor-el were exchanging postings on the 26th until you "called it a night" and then came back the following morning and mentioned that you felt ignored; and then edited that posting 15 hours later.

Please give us a time when you are available, preferably not mornings in USA time zones, and we'll see about having one person work with you to help you solve this problem.

Question owner

I am available most of the DAY in the US, and I edited that post cause cause yeah I originally posted that I was back on ready for help but, perhaps you should put relevant information like timezone and that your "volunteers" on the front page of the help section so when customers like me have a problem they know this. I can't read minds so I had absolutely no idea that people aren't around at certain times or that your volunteers. And absolutely no one else was around to help from Sat afternoon/evening to Today that could've possibly helped with my problem after i had given an update as to a new problem, and you wonder why I feel like i'm being ignored, and still no one has has even bothered to help with the follow up problem instead you come in here giving excuses as to why no one is around and yet by what you said considering it's not morning CDT anymore they're should be be someone around who is actually competent.

Modified by Battra

Question owner

So anyone actually feel like helping or i am just going to be completely ignored again, cause we can't bother to get off our lazy asses and actually help someone who's in a different timezone then our elite Pacific Time.