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Bookmarks from folders have disappeared, I was just working on them yesterday and when I go to work on them today I find they've dissppeared.

Posted

Bookmarks from certain folders have just disappeared, the folders are there but it says they're empty, I was just working on these folders yesterday.

Bookmarks from certain folders have just disappeared, the folders are there but it says they're empty, I was just working on these folders yesterday.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • Google Update
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20513.0
  • Pando Web Plugin
  • Best Buy pc app Detector Plug-in
  • NPWLPG

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • iCloud Bookmarks 1.0.18 (firefoxdav@icloud.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Content Blocker 13.0.1.4307 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 13.0.1.4307 (url_advisor@kaspersky.com) (Inactive)
  • Virtual Keyboard 13.0.1.4307 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
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  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
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  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 24.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1380035692
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1378500422

Misc

  • User JS: No
  • Accessibility: No

Question owner

So it's been 5 days and absolutely no one hear wants to help me with my problem, you people are more concerned with telling me that your volunteers instead of actually helping. I've waited patiently for help and have been ignored, so far this is the worst customer service I've encountered you people should be ashamed of your self's.

So it's been 5 days and absolutely no one hear wants to help me with my problem, you people are more concerned with telling me that your volunteers instead of actually helping. I've waited patiently for help and have been ignored, so far this is the worst customer service I've encountered you people should be ashamed of your self's.

Question owner

Help Me

Help Me
the-edmeister
  • Top 25 Contributor
  • Moderator
5399 solutions 40158 answers

Patiently waited? Surely you jest!

Try disabling that iCloud Bookmarks 1.0.18 extension and see if your bookmarks stop disappearing. I don't use that extension and don't know when it syncs with the iCloud server or how it works, I use Firefox Sync instead.

'''''Patiently waited?''''' Surely you jest! Try disabling that '''iCloud Bookmarks 1.0.18 ''' extension and see if your bookmarks stop disappearing. I don't use that extension and don't know when it syncs with the iCloud server or how it works, I use Firefox Sync instead.

Question owner

Oh so you've taken to mocking people who need help now very mature of you. Hey Guess what it's already disabled cause I"M IN SAFE MODE CAUSE FIREFOX KEEPS CRASHING ON START UP. How about instead of mocking people you actually read the problems they have.

Oh so you've taken to mocking people who need help now very mature of you. Hey Guess what it's already disabled cause I"M IN SAFE MODE CAUSE FIREFOX KEEPS CRASHING ON START UP. How about instead of mocking people you actually read the problems they have.