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Firefox suddently stopped downloading email attachments.

Posted

I have been researching this issue for a couple days. No posts online answer the issue. It is not a security settings issue, I have almost add-ons enabled, my plug-ins are all up to date. I am using Yahoo.mail and the attachments download from IE and Chrome. Anyone?? Beuler??

I have been researching this issue for a couple days. No posts online answer the issue. It is not a security settings issue, I have almost add-ons enabled, my plug-ins are all up to date. I am using Yahoo.mail and the attachments download from IE and Chrome. Anyone?? Beuler??

Chosen solution

If anyone is still having this problem, try signing out of Yahoo and then signing back in.

It worked for me.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • GEPlugin
  • Shockwave Flash 11.7 r700
  • 5.1.20513.0
  • WildTangent Games App V2 Presence Detector
  • Facebook Video Calling Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • NPWLPG
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Freemake Video Converter Plugin 1.0.0 (fmconverter@gmail.com) (Inactive)
  • Freemake Video Downloader Plugin 1.0.0 (fmdownloader@gmail.com) (Inactive)
  • Freemake Youtube Download Button 1.0.0 (ytfmdownloader@gmail.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4200
  • adapterDescription2:
  • adapterDeviceID: 0x9710
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 5-11-2010
  • driverDate2:
  • driverVersion: 8.733.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4200 )
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: https://www.google.com/
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 23.0.1
  • font.internaluseonly.changed: False
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1378996317
  • places.history.expiration.transient_current_max_pages: 100645
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1378203974

Misc

  • User JS: Yes
  • Accessibility: No
WalterK103 1 solutions 6 answers

Here's another solution if signing out and back in stops working.

I have been able to open and download attachments from Yahoo mail in both Firefox safe mode and in the Google Chrome browser without a problem. I copied the URL for my Yahoo Inbox from both FF safe mode and from Chrome into Firefox's version of Yahoo mail, and the URLs work fine and will open attachments.

I have the link to Yahoo mail in the Firefox bookmarks toolbar, so I changed that URL to one that works.

Here's another solution if signing out and back in stops working. I have been able to open and download attachments from Yahoo mail in both Firefox safe mode and in the Google Chrome browser without a problem. I copied the URL for my Yahoo Inbox from both FF safe mode and from Chrome into Firefox's version of Yahoo mail, and the URLs work fine and will open attachments. I have the link to Yahoo mail in the Firefox bookmarks toolbar, so I changed that URL to one that works.
John99 971 solutions 13138 answers

Good tip Walter.

I think some people do not clear cache and cookies properly, leave the site open,or use an old or inappropriate bookmark. Some of the posts upthread are now explaining that.

Good tip Walter. I think some people do not clear cache and cookies properly, leave the site open,or use an old or inappropriate bookmark. Some of the posts upthread are now explaining that.
ranewinslow 0 solutions 1 answers

Many thanks for all the attempts to correct this recently-arrived issue. I signed out and back in, and it worked for a day. Removed cookies, etc. Started today in safe mode. Nothing changed with any of these attempts. Finally I opened my Yahoo email in Internet explorer and opened the attachment. Different way of asking to save or open, but I could read the critical attachment. I guess I'll use Firefox for most email and IE for attachments. Or...switch to gmail? Perhaps it'll be less time-consuming at this point.

Many thanks for all the attempts to correct this recently-arrived issue. I signed out and back in, and it worked for a day. Removed cookies, etc. Started today in safe mode. Nothing changed with any of these attempts. Finally I opened my Yahoo email in Internet explorer and opened the attachment. Different way of asking to save or open, but I could read the critical attachment. I guess I'll use Firefox for most email and IE for attachments. Or...switch to gmail? Perhaps it'll be less time-consuming at this point.
jscher2000
  • Top 10 Contributor
8772 solutions 71718 answers

Hi ranewinslow, try copying the address from the IE address bar to the Firefox address bar. Some users are reporting that although Yahoo is showing the correct address in IE, Safari, or another browser, it is showing a different address in Firefox. Assuming the IE address works in Firefox, please update any bookmark you might be using to go to the non-working address.

Hi ranewinslow, try copying the address from the IE address bar to the Firefox address bar. Some users are reporting that although Yahoo is showing the correct address in IE, Safari, or another browser, it is showing a different address in Firefox. Assuming the IE address works in Firefox, please update any bookmark you might be using to go to the non-working address.
MauriceOfford 0 solutions 1 answers

This solution of clearing cache and cookies worked for me for the first time that I tried to open an attachment in Yahoo mail, but would not work a second time - until I cleared cache and cookies again.

What I then did was to delete the bookmark and create a new one. This now appears to be a solution that works (at least several times for the moment) Let's hope it does after rebooting. If only I'd done all this first instead of spending days going through the diagnostic routines for "failure to open..."

Many thanks

This solution of clearing cache and cookies worked for me for the first time that I tried to open an attachment in Yahoo mail, but would not work a second time - until I cleared cache and cookies again. What I then did was to delete the bookmark and create a new one. This now appears to be a solution that works (at least several times for the moment) Let's hope it does after rebooting. If only I'd done all this first instead of spending days going through the diagnostic routines for "failure to open..." Many thanks