Recent answers to Firefox suddently stopped downloading email attachments.https://support.mozilla.org/en-US/questions/9710422013-12-19T20:56:21-08:00This solution of clearing cache and cookies worked for me for the first time that I tried to open an2013-12-19T20:56:21-08:00MauriceOffordhttps://support.mozilla.org/en-US/questions/971042?page=2#answer-513914<p>This solution of clearing cache and cookies worked for me for the first time that I tried to open an attachment in Yahoo mail, but would not work a second time - until I cleared cache and cookies again.
</p><p>What I then did was to delete the bookmark and create a new one. This now appears to be a solution that works (at least several times for the moment) Let's hope it does after rebooting. If only I'd done all this first instead of spending days going through the diagnostic routines for "failure to open..."
</p><p>Many thanks
</p>Hi ranewinslow, try copying the address from the IE address bar to the Firefox address bar. Some use2013-12-09T07:08:01-08:00jscher2000https://support.mozilla.org/en-US/questions/971042?page=2#answer-510077<p>Hi ranewinslow, try copying the address from the IE address bar to the Firefox address bar. Some users are reporting that although Yahoo is showing the correct address in IE, Safari, or another browser, it is showing a different address in Firefox. Assuming the IE address works in Firefox, please update any bookmark you might be using to go to the non-working address.
</p>Many thanks for all the attempts to correct this recently-arrived issue. I signed out and back in, 2013-12-09T06:03:51-08:00ranewinslowhttps://support.mozilla.org/en-US/questions/971042?page=2#answer-510056<p>Many thanks for all the attempts to correct this recently-arrived issue. I signed out and back in, and it worked for a day. Removed cookies, etc. Started today in safe mode. Nothing changed with any of these attempts. Finally I opened my Yahoo email in Internet explorer and opened the attachment. Different way of asking to save or open, but I could read the critical attachment. I guess I'll use Firefox for most email and IE for attachments. Or...switch to gmail? Perhaps it'll be less time-consuming at this point.
</p>Good tip Walter.
I think some people do not clear cache and cookies properly, leave the site open,or2013-12-02T19:38:44-08:00John99https://support.mozilla.org/en-US/questions/971042?page=2#answer-507964<p>Good tip Walter.
</p><p>I think some people do not clear cache and cookies properly, leave the site open,or use an old or inappropriate bookmark. Some of the posts upthread are now explaining that.
</p>Here's another solution if signing out and back in stops working.
I have been able to open and downl2013-12-02T08:02:01-08:00WalterK103https://support.mozilla.org/en-US/questions/971042?page=2#answer-507832<p>Here's another solution if signing out and back in stops working.
</p><p>I have been able to open and download attachments from Yahoo mail in both Firefox safe mode and in the Google Chrome browser without a problem. I copied the URL for my Yahoo Inbox from both FF safe mode and from Chrome into Firefox's version of Yahoo mail, and the URLs work fine and will open attachments.
</p><p>I have the link to Yahoo mail in the Firefox bookmarks toolbar, so I changed that URL to one that works.
</p>Note that you do need to close open tabs before removing cookies in the Cookie Manager and possibly 2013-12-02T08:01:36-08:00cor-elhttps://support.mozilla.org/en-US/questions/971042#answer-507831<p>Note that you do need to close open tabs before removing cookies in the Cookie Manager and possibly start with the main page of the website instead of a specific bookmarked page.
</p>Awesome, the only other thing I can suggest is to delete the bookmark to your email and re-add it if2013-12-02T03:31:44-08:00rmcguiganhttps://support.mozilla.org/en-US/questions/971042#answer-507726<p>Awesome, the only other thing I can suggest is to delete the bookmark to your email and re-add it if the issue persists after.
</p><p>You all are so awesome!
</p>Well, I did clear the cache & cookies before that (a week ago, when I started having problems, a2013-11-30T18:03:47-08:00monkey13https://support.mozilla.org/en-US/questions/971042#answer-507228<p>Well, I did clear the cache &amp; cookies before that (a week ago, when I started having problems, as I read some forum posts before asking) and it didn't help. Strange enough, only signing out and in again was the only way of getting rid of this issue. Thanks again!
</p>Thanks for the post Monkey13. Glad to know it works again.
Signing out and in again sometimes fixes2013-11-30T04:50:16-08:00John99https://support.mozilla.org/en-US/questions/971042#answer-507046<p>Thanks for the post Monkey13. Glad to know it works again.
</p><p>Signing out and in again sometimes fixes problems. A more reliable method of fixing such problems is usually to clear the cache and site cookies, although admittedly signing out and in may be quicker.
</p><p>The very first post in this thread explains what to do, or my last post <a href="https://support.mozilla.org/en-US/questions/971042#answer-506953" rel="nofollow">just above</a>says what to do if that does not work.
</p>
<hr>
<h3 id="w_update-a-couple-of-simple-extra-steps-you-may-need">Update a couple of simple extra steps you may need</h3>
<p>I notice some of you are saying clearing cache and cookies does not work. As suggested by <em>cor_el</em> <a href="/questions/971042#answer-507831" rel="nofollow">down thread</a> Lets expand this a bit to explain why clearing cache and cookies may not work and what else to do. Namely first of all
</p>
<ol><li> Close all Yahoo related tabs
<ul><li>Now Clear the site cookies and Firefox's cache, Then
</li></ul>
</li><li> Sign in to the Yahoo home page without using your bookmarks and navigate from there. Or Try <a href="https://login.yahoo.com/" rel="nofollow">THIS</a> (<a href="https://login.yahoo.com/" rel="nofollow">https://login.yahoo.com/</a>)
</li></ol>
<p>Please remember if you still have problems help yourself in getting a good reply by starting your own own thread and use this <a href="https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=Yahoo+email+attatchments+not+downloading+-+other+browsers+ok+%28%2Fquestions%2F971042%29&amp;step=aaq-question" rel="nofollow">special-link</a>
</p>
<hr>
<h3 id="w_short-explanation-that-is-worth-remembering-for-next-time-you-have-a-problem-with-sites-not-loading-correctly-etc">Short explanation that is worth remembering for next time you have a problem with sites not loading correctly etc.</h3>
<ol><li> Close all Yahoo related tabs because<br>They may be part of the problem and may perpetuate it. You can not clear cookies and cache effectively from a browser session with the site tabs open and likely to be saved used or reloaded
<ul><li>Now clear the site cookies and Firefox's cache
</li></ul>
</li><li> Sign in to the Yahoo home page without using your bookmarks. Because bookmarks often have information tagged on to do things.
<ul><li> This is a novel one to demonstrate <a href="http://bit.ly/19evhRK" rel="nofollow">bit.ly/19evhRK</a> . Give it a few seconds to complete. <br>( It is in full even longer <a href="http://lmgtfy.com/?q=%22does+not+work%22+%22clearing+cache+and+cookies%22+" rel="nofollow">http://lmgtfy.com/?q=%22does+not+work%22+%22clearing+c...</a>)
</li></ul>
</li></ol>Hello Walter and thank you! Signing out and in again worked for me too!
I don't know what the reason2013-11-30T01:03:36-08:00monkey13https://support.mozilla.org/en-US/questions/971042#answer-506986<p>Hello Walter and thank you! Signing out and in again worked for me too!
</p><p>I don't know what the reason for this problem was.
</p><p>@John: there was no error message whatsoever. Yahoo mail loaded normally, you simply couldn't download any attachment (no matter what type the files were - pdf, jpeg, docx and zip). Also, it wasn't possible to download more than one attachment as a bundeled zip file.
</p><p>Walter's solution worked for me too! Thank you again, both Walter and Mozilla support!
</p>Walter, Sorry you are having problems with Firefox.
May I suggest you scroll through and read the a2013-11-29T23:56:43-08:00John99https://support.mozilla.org/en-US/questions/971042#answer-506953<p>Walter, <br>Sorry you are having problems with Firefox.
</p><p>May I suggest you scroll through and read the advice in this (including <a href="https://support.mozilla.org/en-US/questions/971042#answer-507046" rel="nofollow">extra tips</a>) thread then
</p>
<ol><li> <strong>Start a new thread please. Use <a href="https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=Yahoo+email+attatchments+not+downloading+-+other+browsers+ok+%28%2Fquestions%2F971042%29&amp;step=aaq-question" rel="nofollow">special-link</a> </strong><br><sub>EVERYONE else with similar problems feel free to use the same special-link, it saves you time because it cuts out a couple of steps, and it starts a post with a title contributors recognise as relating to this thread.</sub>
</li><li> Please try your best to follow the prompts to provide trouble shooting information (There should be a green button to automate that - if you have problems with that please comment in the new thread.)
</li><li>Post back in this thread just with confirmation you have posted a new thread, someone will cross link and <strong>escalate*</strong> the threads.
</li><li>Try again in Firefox's safemode , as <em>co-rel</em> <a href="/questions/971042#answer-504473" rel="nofollow">suggested</a> <br>Try holding down the shift key when clicking the Firefox icon to start up Firefox <br>See <a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Diagnose Firefox issues using Troubleshoot Mode</a>
</li><li>Safemode is intended as a diagnostic step let's see if the downloads work in safemode. Worry about opening and viewing them later.
</li><li>Whilst in safemode also try the ideas from Jef's first post above <a href="/questions/971042#answer-478668" rel="nofollow">/questions/971042#answer-478668</a> to clear cache and site cookies.
</li><li>Make any other comments in your new thread,
<ul><li> Let us know the type of file that you are trying to download
</li><li> whether you see any error messages, if so what and when&nbsp;?
</li><li>do these files normally download ok&nbsp;?
</li><li>confirm they download ok with other browsers
</li></ul>
</li></ol>
<pre><a href="https://support.mozilla.org/en-US/forums/contributors/709705?last=55592&amp;page=2#post-55592" rel="nofollow">*</a>I will mark this and related threads for escalation given the interest of the helpdesk staff
</pre>If anyone is still having this problem, try signing out of Yahoo and then signing back in.
It worke2013-11-29T23:12:24-08:00WalterK103https://support.mozilla.org/en-US/questions/971042#answer-506945<p>If anyone is still having this problem, try signing out of Yahoo and then signing back in.
</p><p>It worked for me.
</p>I had the same problem all weekend, although it disappeared when I went to FF safe mode. Unfortunate2013-11-25T09:47:30-08:00WalterK103https://support.mozilla.org/en-US/questions/971042#answer-505342<p>I had the same problem all weekend, although it disappeared when I went to FF safe mode. Unfortunately, when I manually disabled all extensions, I could no longer download or view attachments, so I couldn't troubleshoot the issue.
</p><p>This morning (Monday), the problem disappeared and I could open or download any attachment; by this afternoon, the problem was back.
</p><p>I suspect a Yahoo issue, although Yahoo tech support is nonexistent.
</p>Hi CharleeT, did testing in Firefox's Safe Mode make any difference for you?
Also, could you check y2013-11-25T03:04:26-08:00jscher2000https://support.mozilla.org/en-US/questions/971042#answer-505165<p>Hi CharleeT, did testing in Firefox's Safe Mode make any difference for you?
</p><p>Also, could you check your connection setting? Yahoo is sensitive to changes in your IP address, although usually that is manifested by forcing you to provide your password again. You can check the setting here:
</p><p>orange Firefox button (or Tools menu) &gt; Options &gt; Advanced &gt; Network mini-tab &gt; "Settings" button
</p><p>The default is "Use system proxy settings", which piggybacks on your Internet Explorer settings. You could try "No proxy" to see whether that works better with Yahoo.
</p>Hi monkey13, could you test with Firefox's integration with Windows attachment security disabled? Th2013-11-25T02:57:38-08:00jscher2000https://support.mozilla.org/en-US/questions/971042#answer-505164<p>Hi monkey13, could you test with Firefox's integration with Windows attachment security disabled? This thread has the steps for changing that setting: <a href="https://support.mozilla.org/en-US/questions/978144" rel="nofollow">Downloaded files instantly disappear on completion</a>.
</p><p>If that works, it suggests Firefox is bumping up against a Windows security restriction that for some reason is not applied to other browsers.
</p>I am still having the same problem. When I delete all the cookies, I am able to download for a shor2013-11-24T07:42:46-08:00CharleeThttps://support.mozilla.org/en-US/questions/971042#answer-504951<p>I am still having the same problem. When I delete all the cookies, I am able to download for a short time. Then it stops downloading and I have to clear them again. I have to clear them several times a day. It is terribly annoying.
</p>I am still having the same problem. When I delete all the cookies, I am able to download for a shor2013-11-24T07:42:40-08:00CharleeThttps://support.mozilla.org/en-US/questions/971042#answer-504950<p>I am still having the same problem. When I delete all the cookies, I am able to download for a short time. Then it stops downloading and I have to clear them again. I have to clear them several times a day. It is terribly annoying.
</p>No, as I said above, the same problems occur with FF in safe mode, without any addons or plugins. No2013-11-24T04:24:59-08:00monkey13https://support.mozilla.org/en-US/questions/971042#answer-504880<p>No, as I said above, the same problems occur with FF in safe mode, without any addons or plugins. No "toolbars", as I cannot stand such clutter on my computer. Also, latest FF installed, W8.1pro with MS Defender, no other firewall, antivirus and such. So it remains a big mystery. I will try reinstalling FF when I'll have time for that, until then it's chrome...
</p>Hi monkey13, do you have any add-on pop-up blockers, or security toolbars with a pop-up blocking fea2013-11-24T02:08:35-08:00jscher2000https://support.mozilla.org/en-US/questions/971042#answer-504827<p>Hi monkey13, do you have any add-on pop-up blockers, or security toolbars with a pop-up blocking feature? Perhaps the one that is trying to close your message compose window is also somehow affecting downloads??
</p>Well, I klick the attachment, then for a moment it says "Scanning attachment" in the mail preview pa2013-11-24T02:01:31-08:00monkey13https://support.mozilla.org/en-US/questions/971042#answer-504823<p>Well, I klick the attachment, then for a moment it says "Scanning attachment" in the mail preview pane and after that, when the download should normally start, nothing happens. The tab symbol indicates for a second that the page is loading/processing, though that does not happen. The scan of the attachment(s) seems to run normally.
Something new just came up: when I compose a message (or write a reply), Yahoo seems to think that I want to close the compose window and stop editing - the "Do you really want to close" warning message pops up and I must click every time "Keep editing". Very annoying!
</p>