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Why does my bank not recognize my computer every time I log on, and this only occurs when I log on with Firefox not other browsers

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I log on to by bank and firefox remembers my account #, but when the next screen pops up the bank does not recognize my computer. Each time after answering the correct security question ,I check the box to remember this as a personal computer but it never does. This only happens when I use Firefox, not other browsers. The other browsers remember the acct and that it is a personal computer.

Chosen solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

We hope to hear from you soon.


I would not recommend storing any bank information on your computer, for various security issues.

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All Replies (2)

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hello, please try to reset firefox and see if this can address the issue...

afterwards run a full malware scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware

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Chosen Solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

We hope to hear from you soon.


I would not recommend storing any bank information on your computer, for various security issues.