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Why does Firefox Crash everytime I open multiple tabs?

Posted

When I open multiple tabs, Firefox always crashes. I tried everything, updating Firefox and Windows, updating my plugins, testing for the crash in safe mode. Still nothing works

Crash ID: bp-2e11554a-1c25-4f94-84cc-9410a2130820

Chosen solution

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • Open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please post your results below.


Are there any error messages when the issue occurs?

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.8 r800
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.69

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:23.0) Gecko/20100101 Firefox/23.0

More Information

Application Basics
Name
Firefox
Version
23.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:23.0) Gecko/20100101 Firefox/23.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Ant Video Downloader
2.4.7.8
true
anttoolbar@ant.com
FireTube
1.4.4
true
jid0-w1UVmoLd6VGudaIERuRJCPQx1dQ@jetpack
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130814063812
browser.startup.homepage_override.mstone
23.0.1
dom.mozApps.used
true
dom.w3c_touch_events.expose
false
extensions.lastAppVersion
23.0.1
font.internaluseonly.changed
true
gfx.direct3d.checkDX10
false
gfx.direct3d.last_used_feature_level_idx
1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1376936855
places.history.expiration.transient_current_max_pages
53648
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.importedState
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
storage.vacuum.last.index
1
storage.vacuum.last.places.sqlite
1375379988
Graphics
Adapter Description
NVIDIA GeForce 9400 GT
Adapter Drivers
nvd3dum nvwgf2um,nvwgf2um
Adapter RAM
1024
Device ID
0x0641
Direct2D Enabled
true
DirectWrite Enabled
true (6.2.9200.16571)
Driver Date
6-21-2013
Driver Version
9.18.13.2049
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 10
Vendor ID
0x10de
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 9400 GT )
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.10
4.10
NSS
3.15 Basic ECC
3.15 Basic ECC
NSSSMIME
3.15 Basic ECC
3.15 Basic ECC
NSSSSL
3.15 Basic ECC
3.15 Basic ECC
NSSUTIL
3.15
3.15

Wesley Branton
  • Top 25 Contributor
178 solutions 2062 answers

Chosen Solution

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • Open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please post your results below.


Are there any error messages when the issue occurs?

Question owner

Thanks for your help. It was an extension that caused that problem. I removed it and no crash has happened so far. And there is a crash report box pops up after Firefox crashes/closes but it doesn't help

raggy 0 solutions 4 answers

the only solution i found for preventing the constant crashing was by uninstalling firefox24 and going back to an earlier version. i only have 4 extensions which are adblock plus -adblock pop up-norton toolbar-norton vul.protection

Wesley Branton
  • Top 25 Contributor
178 solutions 2062 answers

@ nn_77

Can you please release the name of the extension that was causing the issue?

This would be helpful for users who read this question to look for an answer to their problem.

Thank you.

raggy 0 solutions 4 answers

i had no add on issue. after deleting adblock i still had the problem. my only solution was to install an earlier version. i tried ver.24 at least 4 times, having no sucess. i still only use your browser, as it's, in my opinion the best one out there. i'm sure the next version will correct the problem. if you google firefox24, you'll see mant users having problems. thank you for your response.

In a message dated 9/24/2013 5:00:05 P.M. Eastern Daylight Time, [email]notifications@support.mozilla.org/email writes:

Hi raggy,

ComputerWhiz commented on a Firefox question on support.mozilla.org:

Why does Firefox Crash everytime I open multiple tabs?

ComputerWhiz wrote:

@ nn_77 p.s my email bounced back as dewlivery timed out

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8019 answers

EVERYONE
Please start your own thread if you have a crash.

  1. Use this special link if it is only after multiple tabs are opened. (Look at the related questions some may well have solutions that work for you)
    • otherwise use this quick and direct link
  2. Please try to post from Firefox (Obviously that may not be possible if it crashes on startup)
  3. Follow the prompts to provide troubleshooting information whilst you post your question.
  4. Include a couple of Crash IDs
    You will need to navigate toabout:crashes and look for ID s begim=nningwith bp-
    see Firefox crashes - Troubleshoot, prevent and get help fixing crashes
  5. Try Firefox in Firefox's safemode
  6. If you have already posted in this thread, or have crashes after a opening multiple tabs you may wish to post back to confirm you have started a thread so others may see your progress.

ANYONE WITH NORTON SOFTWARE

Someone has already mentioned Norton in this thread. Please note there is a known issue with some Norton software sometimes implicated in Firefox 24 crashes. Norton themselves are asking for more information.

raggy 0 solutions 4 answers

the crashes ended today with a patch from symantec. i updated to ver.24 enterted my usual tabbed files. went through them 3 times and not one crash. culprit was symantec (norton)