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WILL "digital persona" finger print password manager work with Firefox?

  • 2 replies
  • 2 have this problem
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  • Last reply by PNEIL

PNEIL
PNEIL

My computer has a fingerprint reader that I use to store my passwords to log onto websites. It works with internet explore but have not been able to use it with Firefox. When trying to use the message states "The address wasn't understood". "Firefox doesn't know how to open this address, because the protocol (daq) isn't associated with any program." My software was loaded on computer and is named "digital Persona"

My computer has a fingerprint reader that I use to store my passwords to log onto websites. It works with internet explore but have not been able to use it with Firefox. When trying to use the message states "The address wasn't understood". "Firefox doesn't know how to open this address, because the protocol (daq) isn't associated with any program." My software was loaded on computer and is named "digital Persona"

Chosen solution

I can see from your "More System Details" list (thank you!) that the DigitalPersona extension is disabled. Usually this indicates that the extension contains a list of compatible Firefox versions and your version is not included. This is not a new issue with this software, unfortunately.

In March 2011, another volunteer found this:

"Thank you for contacting DigitalPersona. There will be no update releases for DigitalPersona Personal in the future. There will be no updates for Firefox 4 nor Internet Explorer 9. IF they work they work, if they do not work with DPPersonal, then you will have to decide to either keep DPPersonal and forgo Firefox 4 or IE 9, or vice versa. DigitalPersona is leaving the consumer market and is focusing on business applications. In fact, DigitalPersona Personal will not longer be supported after Mid-April of this year. We apologize for any inconvenience this might cause. Sincerely, Tech Team "

Some volunteers have suggested testing a different extension: Fingerfox (SE). It claims to support DigitalPersona 2.0. An updated version is available from the developer's website: http://amews.net/products/fingerfox/download/. If you try it, could you report back on whether it works?

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor

Chosen Solution

I can see from your "More System Details" list (thank you!) that the DigitalPersona extension is disabled. Usually this indicates that the extension contains a list of compatible Firefox versions and your version is not included. This is not a new issue with this software, unfortunately.

In March 2011, another volunteer found this:

"Thank you for contacting DigitalPersona. There will be no update releases for DigitalPersona Personal in the future. There will be no updates for Firefox 4 nor Internet Explorer 9. IF they work they work, if they do not work with DPPersonal, then you will have to decide to either keep DPPersonal and forgo Firefox 4 or IE 9, or vice versa. DigitalPersona is leaving the consumer market and is focusing on business applications. In fact, DigitalPersona Personal will not longer be supported after Mid-April of this year. We apologize for any inconvenience this might cause. Sincerely, Tech Team "

Some volunteers have suggested testing a different extension: Fingerfox (SE). It claims to support DigitalPersona 2.0. An updated version is available from the developer's website: http://amews.net/products/fingerfox/download/. If you try it, could you report back on whether it works?

PNEIL
PNEIL Question owner

Many thanks. I knew that DigitalPersona was no longer supporting my version of their software. I will give Fingerfox (SE) a try.