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problem installing flash player

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I cannot get Adobe Flash to install. I've tried a few of the solutions suggested elsewhere. I've disabled hardware acceleration. I've been to the Adobe site and downloaded version 11_8_800_94, which was the recommended install version for Firefox. In C:\Windows\SysWOW64\Macromed\Flash is the file NPSWF32_11_8_800_94.dll. I've tried running the older version - flashplayer11_2r202_233_win_64bit.msi. Flash just doesn't want to appear in Add-ons/Plugins.

I cannot get Adobe Flash to install. I've tried a few of the solutions suggested elsewhere. I've disabled hardware acceleration. I've been to the Adobe site and downloaded version 11_8_800_94, which was the recommended install version for Firefox. In C:\Windows\SysWOW64\Macromed\Flash is the file NPSWF32_11_8_800_94.dll. I've tried running the older version - flashplayer11_2r202_233_win_64bit.msi. Flash just doesn't want to appear in Add-ons/Plugins.

Chosen solution

Your list of Important Modified Preferences is showing:

plugin.scan.plid.all: False 

This is preventing Firefox from scanning your computer to find the Flash plugin. Open about:config and reset plugin.scan.plid.all to "true".

Ref:

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Foxit Reader Plug-In For Firefox and Netscape
  • IE Tab Plug-in for Mozilla/Firefox
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0

Application

  • Firefox 22.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0
  • Support URL: http://support.mozilla.org/1/firefox/22.0/WINNT/en-US/

Extensions

  • ColorfulTabs 19.3 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • DownloadHelper 4.9.17 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • DownThemAll! 2.0.16 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Firesizer 1.7 ({04426594-bce6-4705-b811-bcdba2fd9c7b})
  • Home Page Cycler 1.0 (hpcycler@napoleonic-officers.net)
  • IE Tab + 2.04.20110724 (coralietab@mozdev.org)
  • Nightly Tester Tools 3.5 ({8620c15f-30dc-4dba-a131-7c5d20cf4a29})
  • Persona Switcher 1.16 (drsjb80@gmail.com)
  • ProfileSwitcher 1.5.0.4 ({fa8476cf-a98c-4e08-99b4-65a69cb4b7d4})
  • Tab Mix Plus 0.4.1.0 ({dc572301-7619-498c-a57d-39143191b318})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Image Download Ⅱ 6.0.5 (imagedownload@Merci.chao) (Inactive)
  • Personas Plus 1.7.2.1 (personas@christopher.beard) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0126
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-10-2012
  • driverDate2:
  • driverVersion: 8.15.10.2622
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 1048576
  • browser.link.open_newwindow.restriction: 0
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.autostart: True
  • browser.startup.homepage: file:///G:/wallpaper/l52.jpg
  • browser.startup.homepage_override.buildID: 20130618035212
  • browser.startup.homepage_override.mstone: 22.0
  • browser.tabs.closeWindowWithLastTab: False
  • browser.tabs.onTop: False
  • browser.tabs.warnOnClose: False
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.mozApps.used: True
  • extensions.checkCompatibility: False
  • extensions.checkCompatibility.10.0: False
  • extensions.checkCompatibility.10.0a: False
  • extensions.checkCompatibility.11.0: False
  • extensions.checkCompatibility.11.0a: False
  • extensions.checkCompatibility.12.0: False
  • extensions.checkCompatibility.12.0a: False
  • extensions.checkCompatibility.13.0: False
  • extensions.checkCompatibility.13.0a: False
  • extensions.checkCompatibility.14.0: False
  • extensions.checkCompatibility.14.0a: False
  • extensions.checkCompatibility.15.0: False
  • extensions.checkCompatibility.15.0a: False
  • extensions.checkCompatibility.22.0: False
  • extensions.checkCompatibility.3.6: False
  • extensions.checkCompatibility.3.6b: False
  • extensions.checkCompatibility.3.6p: False
  • extensions.checkCompatibility.3.6pre: False
  • extensions.checkCompatibility.3.7a: False
  • extensions.checkCompatibility.4.0: False
  • extensions.checkCompatibility.4.0b: False
  • extensions.checkCompatibility.4.0p: False
  • extensions.checkCompatibility.4.0pre: False
  • extensions.checkCompatibility.4.2: False
  • extensions.checkCompatibility.4.2a: False
  • extensions.checkCompatibility.4.2a1: False
  • extensions.checkCompatibility.4.2a1pre: False
  • extensions.checkCompatibility.4.2b: False
  • extensions.checkCompatibility.5.0: False
  • extensions.checkCompatibility.5.0a: False
  • extensions.checkCompatibility.5.0b: False
  • extensions.checkCompatibility.6.0: False
  • extensions.checkCompatibility.6.0a: False
  • extensions.checkCompatibility.6.0b: False
  • extensions.checkCompatibility.7.0: False
  • extensions.checkCompatibility.7.0a: False
  • extensions.checkCompatibility.7.0b: False
  • extensions.checkCompatibility.8.0: False
  • extensions.checkCompatibility.8.0a: False
  • extensions.checkCompatibility.9.0: False
  • extensions.checkCompatibility.9.0a: False
  • extensions.checkCompatibility.nightly: False
  • extensions.lastAppVersion: 22.0
  • font.name.serif.x-western: Verdana
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • javascript.options.showInConsole: False
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1375404847
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.scan.plid.all: False
  • plugin.state.npfoxitreaderplugin: 2
  • plugin.state.npqtplugin: 2
  • plugins.update.url: file:///G:/wallpaper/l52.jpg
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.offlineApps: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1372886576

Misc

  • User JS: No
  • Accessibility: No
kobe 441 solutions 5048 answers

Hi delete the pluginreg.dat file in your profile folder.

Hi delete the pluginreg.dat file in your profile folder. * http://kb.mozillazine.org/Flash#Testing_Flash
AliceWyman
  • Moderator
240 solutions 2587 answers

Chosen Solution

Your list of Important Modified Preferences is showing:

plugin.scan.plid.all: False 

This is preventing Firefox from scanning your computer to find the Flash plugin. Open about:config and reset plugin.scan.plid.all to "true".

Ref:

Your list of Important Modified Preferences is showing: plugin.scan.plid.all: False This is preventing Firefox from scanning your computer to find the Flash plugin. Open '''about:config''' and reset plugin.scan.plid.all to "true". Ref: *http://kb.mozillazine.org/Plugin_scanning
cor-el
  • Top 10 Contributor
  • Moderator
17346 solutions 156811 answers

Also note that you currently run Firefox in Private Browsing mode what also may contribute.

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use private browsing mode"
Also note that you currently run Firefox in Private Browsing mode what also may contribute. *Tools > Options > Privacy > Firefox will: "Use custom settings for history" *Deselect: [ ] "Always use private browsing mode" *https://support.mozilla.org/kb/Private+Browsing

Question owner

Changing "plugin.scan.plid.all: False" worked for me, thanks.

Changing "plugin.scan.plid.all: False" worked for me, thanks.

Modified by stormdog

AliceWyman
  • Moderator
240 solutions 2587 answers

Helpful Reply

You're welcome. Glad it's fixed.

You're welcome. Glad it's fixed.