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Youtube comments disappear when I click "show the comment" to see a thread of comments.

Posted

I was browsing youtube earlier and all of the sudden whenever i would click "show the comment" to see the comment someone had replied to the the persons response disappeared and there would be a large blank space. Tried it on Internet Explorer and everything worked fine so its just FF that its not working on. Also tried clearing my cache and cookies, that didnt work either. Any help would be appreciated.

I was browsing youtube earlier and all of the sudden whenever i would click "show the comment" to see the comment someone had replied to the the persons response disappeared and there would be a large blank space. Tried it on Internet Explorer and everything worked fine so its just FF that its not working on. Also tried clearing my cache and cookies, that didnt work either. Any help would be appreciated.

Chosen solution

Same problem here. Firefox 22, Windows 7 64 bit. Just started happening a few days ago. I tried disabling all plugins and extentions clearing everything out of history and cache and even tried private browsing and the problem still occurs. One thing that I did notice was when I had the window maximized then clicked on "Show the Comment" the white space appeared and the comment dissapeared. However when I un-maximized the window the comment appeared and the extra space went away. It also seems to fix it even if the window is not maximized and I just resize the window enough for it to have to adjust placement of the comments within the window. Not sure what any of this means but maybe someone out there may get a clue as to what is going on by these symptoms. I have tried reproducing in Internet Explorer 10 but the problem does not occur.

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More Information

Helpful Reply

This is what happens.

This is what happens.
nihao123456ftw 0 solutions 2 answers

I am having this same problem with comodo icedragon. must be something youtube did

I am having this same problem with comodo icedragon. must be something youtube did
kobe 441 solutions 5048 answers

Is it reproducible on another browser? If not follow the instructions below

Is it reproducible on another browser? If not follow the instructions below * [[How to clear the Firefox cache]]
OmarKH 0 solutions 4 answers

I have this problem too, and another problem appeared at the same time, it must be related. The video is moved down a bit and a black space is above it, the picture will clarify.

I cleared the cache and cookies, still the problem persists.

I have this problem too, and another problem appeared at the same time, it must be related. The video is moved down a bit and a black space is above it, the picture will clarify. I cleared the cache and cookies, still the problem persists.
kobe 441 solutions 5048 answers

Has anyone tested this on another web browser?

Has anyone tested this on another web browser?
OmarKH 0 solutions 4 answers

I just tested on an incognito window in Chrome, the comments problem is not present, but the black space above the video is. So the black space is either from Youtube (if someone else confirms it) or something I did, not a Firefox problem.

I just tested on an incognito window in Chrome, the comments problem is not present, but the black space above the video is. So the black space is either from Youtube (if someone else confirms it) or something I did, not a Firefox problem.
cor-el
  • Top 10 Contributor
  • Moderator
17482 solutions 158000 answers

If you use extensions (Firefox/Tools > Add-ons > Extensions) like Adblock Plus or NoScript or Ghostery that can block content then make sure that such extensions aren't blocking content.

If you use extensions (Firefox/Tools > Add-ons > Extensions) like <i>Adblock Plus</i> or <i>NoScript</i> or <i>Ghostery</i> that can block content then make sure that such extensions aren't blocking content. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
OmarKH 0 solutions 4 answers

I disabled all extensions (I was using Adblock Plus and Flasblock), I still have the problem.

I disabled all extensions (I was using Adblock Plus and Flasblock), I still have the problem.
A_Pumpkin_Ducks 0 solutions 1 answers

I'm having the problem, too. Tried clearing cache and disabling all my extensions and it didn't work. Whenever I click show comment, it disappears and stretches the page down. I can sometimes get the page to fix itself and show the comment by clicking on the little circle thing on the top right of the comment that opens a drop down menu, but that might be a coincidence. I don't have the black bar problem that others are having. Also this seemed to happen last night some time. It was fine all day until some point last night. I wonder what happened in that time span to cause this.

I'm having the problem, too. Tried clearing cache and disabling all my extensions and it didn't work. Whenever I click show comment, it disappears and stretches the page down. I can sometimes get the page to fix itself and show the comment by clicking on the little circle thing on the top right of the comment that opens a drop down menu, but that might be a coincidence. I don't have the black bar problem that others are having. Also this seemed to happen last night some time. It was fine all day until some point last night. I wonder what happened in that time span to cause this.
Kilo479 0 solutions 6 answers

I think this problem has more so to do with the loading of the previous comment when you click on the 'show comment' than anything else... It almost pauses to think about what to do when you click on it.

(and for Fire Fox) no, this problem doesn't happen on g-Chrome, nor IE.

I think this problem has more so to do with the loading of the previous comment when you click on the 'show comment' than anything else... It almost pauses to think about what to do when you click on it. (and for Fire Fox) no, this problem doesn't happen on g-Chrome, nor IE.
graphicjazz 2 solutions 13 answers

Chosen Solution

Same problem here. Firefox 22, Windows 7 64 bit. Just started happening a few days ago. I tried disabling all plugins and extentions clearing everything out of history and cache and even tried private browsing and the problem still occurs. One thing that I did notice was when I had the window maximized then clicked on "Show the Comment" the white space appeared and the comment dissapeared. However when I un-maximized the window the comment appeared and the extra space went away. It also seems to fix it even if the window is not maximized and I just resize the window enough for it to have to adjust placement of the comments within the window. Not sure what any of this means but maybe someone out there may get a clue as to what is going on by these symptoms. I have tried reproducing in Internet Explorer 10 but the problem does not occur.

Same problem here. Firefox 22, Windows 7 64 bit. Just started happening a few days ago. I tried disabling all plugins and extentions clearing everything out of history and cache and even tried private browsing and the problem still occurs. One thing that I did notice was when I had the window maximized then clicked on "Show the Comment" the white space appeared and the comment dissapeared. However when I un-maximized the window the comment appeared and the extra space went away. It also seems to fix it even if the window is not maximized and I just resize the window enough for it to have to adjust placement of the comments within the window. Not sure what any of this means but maybe someone out there may get a clue as to what is going on by these symptoms. I have tried reproducing in Internet Explorer 10 but the problem does not occur.
Kilo479 0 solutions 6 answers

You know what... the resizing thing actually works! I disabled full screen and just re-sized it to be 'full screen'. wicked!

(tested it a bit) Nope... not an easy fix...

You know what... the resizing thing actually works! I disabled full screen and just re-sized it to be 'full screen'. wicked! (tested it a bit) Nope... not an easy fix...

Modified by Kilo479

Junoh315 0 solutions 5 answers

This is just annoying. I have disabled everything, cleared all history/cache, and this problem still persists. I guess that I'll switch browsers for a while until it gets cleared up.

This is just annoying. I have disabled everything, cleared all history/cache, and this problem still persists. I guess that I'll switch browsers for a while until it gets cleared up.
Junoh315 0 solutions 5 answers

I have done the full reset, even, and it keeps happening.

My specs: Firefox: Version 22.0 OS: Windows 7 Home Premium x64 CPU: Intel i7-3770K @3.5 GHZ Motherboard: Gigabyte GA-Z77X-UD3H GPU: Gigabyte GV-N660OC-2GD (320.49) RAM: 15GB (+1 being used by my video card)

I have done the full reset, even, and it keeps happening. My specs: Firefox: Version 22.0 OS: Windows 7 Home Premium x64 CPU: Intel i7-3770K @3.5 GHZ Motherboard: Gigabyte GA-Z77X-UD3H GPU: Gigabyte GV-N660OC-2GD (320.49) RAM: 15GB (+1 being used by my video card)
kobe 441 solutions 5048 answers

download this, then change the user agent to google chrome, does it work now?

https://addons.mozilla.org/en-us/firefox/addon/user-agent-switcher/

download this, then change the user agent to google chrome, does it work now? https://addons.mozilla.org/en-us/firefox/addon/user-agent-switcher/
Junoh315 0 solutions 5 answers

Yeah, it's still happening.

Yeah, it's still happening.
Junoh315 0 solutions 5 answers

As you can see, it's pretty bad.

As you can see, it's pretty bad.
Junoh315 0 solutions 5 answers

Works fine on Google Chrome itself though. To be honest, I was going to use the same video for this screenshot but those comments are better left on Youtube.

I think that it's an error with Firefox 22.0. I didn't have this issue with 21.

Works fine on Google Chrome itself though. To be honest, I was going to use the same video for this screenshot but those comments are better left on Youtube. I think that it's an error with Firefox 22.0. I didn't have this issue with 21.

Question owner

well its not really fixed but thats the best solution available right now so... there must be a glitch with Firefox 22.0 or something, hopefully they fix it soon. you just have to un-maximize the window (and you cant make it fullscreen manually or the problem keeps happening.) its super annoying but what can you do.

well its not really fixed but thats the best solution available right now so... there must be a glitch with Firefox 22.0 or something, hopefully they fix it soon. you just have to un-maximize the window (and you cant make it fullscreen manually or the problem keeps happening.) its super annoying but what can you do.
Matt_G 365 solutions 1860 answers

Helpful Reply

Hey guys,

There is a bug on file for this and we suspect it's something that has changed on the YouTube end. It looks like QA was able to reproduce it all the way back to FF 17 or so and it looks like it just started happening a few days ago. Anyway, I doubt it's a FF 22 thing but will let you know when we know more.

Matt

Hey guys, There is a bug on file for this and we suspect it's something that has changed on the YouTube end. It looks like QA was able to reproduce it all the way back to FF 17 or so and it looks like it just started happening a few days ago. Anyway, I doubt it's a FF 22 thing but will let you know when we know more. Matt