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can't open Xfintity email

Posted

I'm new to Firefox. I cannot access my Xfinity email ( comcast.net) I found this same issue in a past forum. It said to use Internet Explorer and change to the "lite" version. I did and it didn't help.

I'm new to Firefox. I cannot access my Xfinity email ( comcast.net) I found this same issue in a past forum. It said to use Internet Explorer and change to the "lite" version. I did and it didn't help.

Chosen solution

Why not use Thunderbird or SeaMonkey to access your e-mail?

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • SiteAdvisor
  • McAfee MSS+ NPAPI Plugin
  • 5.1.20125.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Motive Plugin for Mozilla Browsers
  • Motive Management Plug-in for Mozilla Browsers
  • Yahoo Application State Plugin version 1.0.0.7
  • NPWLPG
  • Best Buy pc app Detector Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 21.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
  • Support URL: http://support.mozilla.org/1/firefox/21.0/WINNT/en-US/

Extensions

  • Clearly 9.3369.854.430 (readable@evernote.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
  • McAfee SiteAdvisor 3.6.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 4250
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
  • adapterDrivers: atiu9p64 aticfx64 atiu9pag aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 3-23-2010
  • driverDate2:
  • driverVersion: 8.721.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4250 )
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130511120803
  • browser.startup.homepage_override.mstone: 21.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 21.0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 73711
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
iamjayakumars 489 solutions 5951 answers

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history. #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article. Did this fix your problems? Please report back to us! Thank you.

Question owner

Thanks a lot, it worked.

Thanks a lot, it worked.
miscowan 0 solutions 1 answers

Helpful Reply

I can't open email in Xfinity Comcast either. I have cleared history and cashe, but still doesn't work. Screen just stays in "Preview" screen. Can't get to address book, preferences or anything.

I can't open email in Xfinity Comcast either. I have cleared history and cashe, but still doesn't work. Screen just stays in "Preview" screen. Can't get to address book, preferences or anything.