Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Pandora is causing Firefox 21 to crash. All plug-ins are up to date.

more options

When I use Pandora, while using Firefox 21, the browser crashes. I have all of my plug-ins up to date. Firefox has sent crash reports.

When I use Pandora, while using Firefox 21, the browser crashes. I have all of my plug-ins up to date. Firefox has sent crash reports.

Chosen solution

hello shortie, the type of crash you've referenced should be fixed in the upcoming firefox version 22. if you want, you can test the beta version right now: mozilla.org/beta - the regular release of the final version will be at the end of june.

Read this answer in context 👍 0

All Replies (4)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

I, too, started having this issue out of nowhere. I don't use Pandora all that much, but had never encountered any issues until recently.

A couple months ago, it started "skipping" really bad whenever I left the browser, or even just left that tab, to do something else. As of lately, it started crashing within about 3 mins of opening it.

Here is my most recent crash report id: bp-95eed72b-a173-4672-b503-d899b21306036/3/20132:59 PM

more options

Chosen Solution

hello shortie, the type of crash you've referenced should be fixed in the upcoming firefox version 22. if you want, you can test the beta version right now: mozilla.org/beta - the regular release of the final version will be at the end of june.

more options

Pandora may work differently in Firefox 21, because sites now can use the built-in HTML5 audio player to decode MPEG media. Previously Firefox did not support that, so the stream was played using the Flash player plugin.

It is possible to disable MPEG support so that sites fall back to Flash. If you want to give it a try, you would follow the steps in this thread: How to disable the built-in media player in FFv21?

It's easily reversed the same way. If you try it, please let us know whether it helps.

Modified by jscher2000 - Support Volunteer