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EXCEPTION_ACCESS_VIOLATION_WRITE

Posted

Everytime I open firefox. I have uninstalled firefox. I have tried disabling all add-ons. IT still crashes. IT will open in safe mode so I am not seeing an extension or add-on somewhere.

I had stopped using firefox for weeks, but its the best browser. It worked great I went to bed a few weeks ago woke up and it no longer works.

Report ID

bp-9aa9193d-7834-4998-9168-3628d2130507
bp-0b371c6f-aa89-4f2d-95b1-bc9a32130507
bp-5d114b46-e1c1-408f-ab24-7d0df2130507
bp-15e26fe1-f2d1-42be-b4fa-7c3cf2130507
bp-9504a824-2be9-474b-93e0-f20722130425
Everytime I open firefox. I have uninstalled firefox. I have tried disabling all add-ons. IT still crashes. IT will open in safe mode so I am not seeing an extension or add-on somewhere. I had stopped using firefox for weeks, but its the best browser. It worked great I went to bed a few weeks ago woke up and it no longer works. Report ID <pre><nowiki>bp-9aa9193d-7834-4998-9168-3628d2130507 bp-0b371c6f-aa89-4f2d-95b1-bc9a32130507 bp-5d114b46-e1c1-408f-ab24-7d0df2130507 bp-15e26fe1-f2d1-42be-b4fa-7c3cf2130507 bp-9504a824-2be9-474b-93e0-f20722130425</nowiki></pre>

Modified by cor-el

Chosen solution

Try to disable hardware acceleration in Firefox.

Read this answer in context 0

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.31 (KHTML, like Gecko) Chrome/26.0.1410.64 Safari/537.31

More Information

smo 38 solutions 498 answers

I am sure, somebody will have a close look at the crash IDs you have reported. In the mean time, resetting Firefox may be a viable alternative in your case.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

I am sure, somebody will have a close look at the crash IDs you have reported. In the mean time, resetting Firefox may be a viable alternative in your case. The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! Thank you.

Modified by smo

Question owner

Thank you I have tried resetting it has not helped. It does not delete the extensions or plugins. HOwever, I have clicked it both when it crashes and through Help.

I have also disabled all extensions and it still isn't working.

Thank you I have tried resetting it has not helped. It does not delete the extensions or plugins. HOwever, I have clicked it both when it crashes and through Help. I have also disabled all extensions and it still isn't working.
cor-el
  • Top 10 Contributor
  • Moderator
17481 solutions 157964 answers

Chosen Solution

Try to disable hardware acceleration in Firefox.

Try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: hau *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://hacks.mozilla.org/2010/09/hardware-acceleration/

Question owner

That did it!!

Was that enabled in an update? WHy would it have randomly started?

That did it!! Was that enabled in an update? WHy would it have randomly started?