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EXCEPTION_ACCESS_VIOLATION_WRITE

rharrelson_14
rharrelson_14

Everytime I open firefox. I have uninstalled firefox. I have tried disabling all add-ons. IT still crashes. IT will open in safe mode so I am not seeing an extension or add-on somewhere.

I had stopped using firefox for weeks, but its the best browser. It worked great I went to bed a few weeks ago woke up and it no longer works.

Report ID 

bp-9aa9193d-7834-4998-9168-3628d2130507
bp-0b371c6f-aa89-4f2d-95b1-bc9a32130507
bp-5d114b46-e1c1-408f-ab24-7d0df2130507
bp-15e26fe1-f2d1-42be-b4fa-7c3cf2130507
bp-9504a824-2be9-474b-93e0-f20722130425
Everytime I open firefox. I have uninstalled firefox. I have tried disabling all add-ons. IT still crashes. IT will open in safe mode so I am not seeing an extension or add-on somewhere. I had stopped using firefox for weeks, but its the best browser. It worked great I went to bed a few weeks ago woke up and it no longer works. Report ID <pre><nowiki>bp-9aa9193d-7834-4998-9168-3628d2130507 bp-0b371c6f-aa89-4f2d-95b1-bc9a32130507 bp-5d114b46-e1c1-408f-ab24-7d0df2130507 bp-15e26fe1-f2d1-42be-b4fa-7c3cf2130507 bp-9504a824-2be9-474b-93e0-f20722130425</nowiki></pre>

Modified by cor-el

Chosen solution

Try to disable hardware acceleration in Firefox.

Read this answer in context 👍 0

All Replies (4)

smo
smo

I am sure, somebody will have a close look at the crash IDs you have reported. In the mean time, resetting Firefox may be a viable alternative in your case.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Modified by smo

rharrelson_14
rharrelson_14 Question owner

Thank you I have tried resetting it has not helped. It does not delete the extensions or plugins. HOwever, I have clicked it both when it crashes and through Help.

I have also disabled all extensions and it still isn't working.

cor-el
cor-el
  • Moderator

Chosen Solution

Try to disable hardware acceleration in Firefox.

rharrelson_14
rharrelson_14 Question owner

That did it!!

Was that enabled in an update? WHy would it have randomly started?