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Tab and control buttons do not work in Firefox (they work in other browsers) AND I switched to a new keyboard.

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  • 124 views
  • Last reply by arlusk

arlusk
arlusk

The tab and control buttons are not working the Firefox browser (My browser is up-to-date). The buttons work in IE and Chrome, however, before I realized that, I even switched out my keyboard to a brand new one hoping it would solve the issue.

The tab and control buttons are not working the Firefox browser (My browser is up-to-date). The buttons work in IE and Chrome, however, before I realized that, I even switched out my keyboard to a brand new one hoping it would solve the issue.

Chosen solution

Hello arlusk, probably the problem is an extension that isn't working correct.Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

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All Replies (2)

ideato
ideato

Chosen Solution

Hello arlusk, probably the problem is an extension that isn't working correct.Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

arlusk
arlusk Question owner

Thank you--there were a few random extensions I had not added (spyware, maybe?). Once I removed those the issue was fixed!