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cannot open new tab

Posted

Neither the new tab button nor the keyboard shortcut, control + t, work when I attempt to open a new tab in firefox version 23.0.1.

Additional System Details

Installed Plug-ins

  • np-mswmp
  • Conduit Plugin
  • npsitesafety
  • Shockwave Flash 11.8 r800
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • GEPlugin
  • VLC media player Web Plugin 2.0.6
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • Picasa plugin
  • McAfee MSS+ NPAPI Plugin
  • Garmin Communicator Plug-In 4.0.4.0
  • NPWLPG
  • AppUp
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Yahoo Application State Plugin version 1.0.0.7
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • 1.9.0042.0
  • Garmin Communicator Plug-In 2.6.3.0
  • Yahoo! activeX Plug-in Bridge

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • AccelerateTab 1.3.1 (speeddial@instair.net)
  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
  • Address Bar Search 1.0 ({badea1ae-72ed-4f6a-8c37-4db9a4ac7bc9})
  • Advanced SystemCare Surfing Protection 1.0 (ascsurfingprotection@iobit.com)
  • Amazon Toolbar 2.17 (amznUWL@amazon.com)
  • Avira SearchFree Toolbar plus Web Protection 3.15.5.100015 (toolbar@ask.com)
  • BrotherSoft Extreme Community Toolbar 3.20.0.4 ({51a86bb3-6602-4c85-92a5-130ee4864f13})
  • CloudMagic 3.0.5 (cloudmagic@cloudmagic)
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389})
  • DownloadHelper 4.9.21 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • FireFTP 2.0.16 ({a7c6cf7f-112c-4500-a7ea-39801a327e5f})
  • FlashVideoReplacer 2.1.15 (flvideoreplacer@lovinglinux.megabyet.net)
  • Forecastfox 2.2.2 ({0538E3E3-7E9B-4d49-8831-A227C80A7AD3})
  • Freemake Video Downloader Plugin 1.0.0 (fmdownloader@gmail.com)
  • FreemakeTB 10.19.2.505 ({adca5064-9e30-43fe-9856-58b07a3149fe})
  • Garmin Communicator 4.0.4 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • GetSavin 5.0 (getsavin@jetpack)
  • Google Docs Viewer 1.8.6 (adonis.cuhk@gmail.com)
  • Google Shortcuts 2.1.7.1 ({5C46D283-ABDE-4dce-B83C-08881401921C})
  • Grocery List Generator 2.3 ({AD84B1F3-FED5-4b8d-9EB6-DDF0DE54B95B})
  • ImTranslator 7.1 ({9AA46F4F-4DC7-4c06-97AF-5035170634FE})
  • InvisibleHand 3.8.28 (canitbecheaper@trafficbroker.co.uk)
  • IObit Apps Toolbar 7.5 (iobitapps@mybrowserbar.com)
  • IObit Toolbar 7.6 (iobit@mybrowserbar.com)
  • Keep Tube Downloader 1.2 (webmaster@keep-tube.com)
  • Microsoft .NET Framework Assistant 1.3.1 ({20a82645-c095-46ed-80e3-08825760534b})
  • Morning Coffee 1.35 (morningCoffee@shaneliesegang)
  • Netcraft Anti-Phishing Toolbar 1.7 ({0e10f3d7-07f6-4f12-97b9-9b27e07139a5})
  • NoScript 2.6.7.1rc2 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • PDFescape Extension 0.17 ({2A1D5949-B519-4924-BF62-8522FE0D5274})
  • ReminderFox 2.1.2 ({ada4b710-8346-4b82-8199-5de2b400a6ae})
  • SmoothWheel (AMO) 0.45.8.20130519.3 ({5F590AA2-1221-4113-A6F4-A4BB62414FAC})
  • SweetPacks Toolbar for Firefox 1.13.0.1 ({EEE6C361-6118-11DC-9C72-001320C79847})
  • TooManyTabs 1.4.3 (TooManyTabs@visibotech.com)
  • TopArcadeHits 1.0 ({0113D088-8ED1-468C-B225-585A9C53B5E3})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Updater By SweetPacks 2.0.0.609 ({8E9E3331-D360-4f87-8803-52DE43566502})
  • VideoSurf Videos at a Glance 0.79 (videosurf_enhanced@videosurf.com)
  • Web2PDF converter 1.12 ({e8f509f0-b677-11de-8a39-0800200c9a66})
  • We-Care App 4.1.20.1 (wecarereminder@bryan)
  • Xmarks 4.2.1 (foxmarks@kei.com)
  • Yahoo! Mail Notifier 1.0.5 ({89f8dde0-010a-11da-8cd6-0800200c9a66})
  • Yahoo! Toolbar 3.1.0.20130818030116 ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • 如意淘:想买(收藏),同款比价,价格曲线 3.5.6.6 (shoppingassist@ookong.com)
  • Adblock Plus 2.3.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • AVG Security Toolbar 15.5.0.2 (avg@toolbar) (Inactive)
  • MixiDJ 10.16.1.521 ({c0c2693d-2ee8-47b4-9df7-b67a0ee31988}) (Inactive)
  • WhiteSmoke B 10.14.65.43 ({f0e59437-6148-4a98-b0a6-60d557ef57f4}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 5000 Series
  • adapterDescription2:
  • adapterDeviceID: 0x68e0
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 10-25-2011
  • driverDate2:
  • driverVersion: 8.911.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 5000 Series)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.memory.capacity: 65536
  • browser.display.show_image_placeholders: True
  • browser.link.open_newwindow: 2
  • browser.places.smartBookmarksVersion: 4
  • browser.search.param.yahoo-fr: chr-greentree_ff&ilc=12&type=800236
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • browser.urlbar.autocomplete.enabled: True
  • dom.max_chrome_script_run_time: 40
  • dom.max_script_run_time: 40
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 23.0.1
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0E)
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 48
  • network.http.max-connections-per-server: 16
  • network.http.max-persistent-connections-per-proxy: 16
  • network.http.max-persistent-connections-per-server: 8
  • network.http.pipelining.maxrequests: 8
  • network.http.request.max-start-delay: 0
  • places.database.lastMaintenance: 1378322098
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.expose_full_path: True
  • plugin.importedState: True
  • plugin.state.np32dsw: 0
  • plugin.state.npfoxitreaderplugin: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • security.csp.enable: False
  • security.OCSP.enabled: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1376246339

Misc

  • User JS: Yes
  • Accessibility: No
Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3018 answers

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.