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trying to access my online banking. I enter username and password. Tab then says: "Redirecting https://idp.firstnational.com. But nothing loads.

rbooks
rbooks
Posted

I am trying to access my online banking. I can get in with other browsers with no problem. When I use Firefox I can't get in. After I enter my password, the tab says "Redirecting https://idp.firstnational.com. However nothing ever loads. Just a white screen below the toolbars.

I am trying to access my online banking. I can get in with other browsers with no problem. When I use Firefox I can't get in. After I enter my password, the tab says "Redirecting https://idp.firstnational.com. However nothing ever loads. Just a white screen below the toolbars.

Chosen solution

In case it is a conflict with an add-on, do you want to try visiting the site in Firefox's Safe Mode? This article has the steps: Troubleshoot Firefox issues using Safe Mode.

Read this answer in context 2
  • Question details
    Product Firefox
    Topic Fix problems with websites (Facebook, YouTube, webmail etc.)
    System Details
    • Windows 7
    • Firefox 20.0

Additional System Details

Installed Plug-ins

  • Conduit Plugin
  • np-mswmp
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.6 r602
  • GEPlugin
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • 5.1.20125.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • BlackBerry WebSL Browser Plug-In
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 20.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0/WINNT/en-US/

Extensions

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  • Lucky Savings 0.91.89 (crossriderapp12759@crossrider.com)
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  • fullscreensavers Community Toolbar 3.18.0.7 ({fae389d5-e97e-4abd-8242-d9080c709167}) (Inactive)
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)
  • Java Console 6.0.34 ({CAFEEFAC-0016-0000-0034-ABCDEFFEDCBA}) (Inactive)
  • Java Console 6.0.37 ({CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}) (Inactive)
  • My Web Search 1.3 (m3ffxtbr@mywebsearch.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
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  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
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  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 11-28-2010
  • driverDate2:
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  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.browsewithcaret: True
  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 1048576
  • browser.cache.memory.capacity: 65536
  • browser.display.show_image_placeholders: True
  • browser.places.smartBookmarksVersion: 4
  • browser.search.param.yahoo-fr: chr-greentree_ff&ilc=12&type=198484
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.armyranger.com/|http://www.armyranger.com/
  • browser.startup.homepage_override.buildID: 20130326150557
  • browser.startup.homepage_override.mstone: 20.0
  • browser.tabs.onTop: False
  • browser.urlbar.autocomplete.enabled: True
  • dom.ipc.plugins.enabled.npmywebs.dll: False
  • dom.w3c_touch_events.expose: False
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  • font.name.serif.x-western: Arial
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  • gfx.direct3d.prefer_10_1: True
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Misc

  • User JS: Yes
  • Accessibility: No
Close
jscher2000
jscher2000
  • Top 10 Contributor
2983 solutions 27712 answers
Posted

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

If you can load any page on the site, use Ctrl+Shift+r to reload the page fresh from the server.

If not, or more generally, you can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove your firstnational.com cookies. If you can view a page on the site, either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

This will open a dialog to remove the individual cookies.

Or if the site won't load at all, you can open that dialog on this page, then change the site at the top of the dialog from mozilla.org to the site's domain.

Then try visiting the site again. Does that help?

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Bypass Firefox's Cache If you can load any page on the site, use Ctrl+Shift+r to reload the page fresh from the server. If not, or more generally, you can clear Firefox's cache completely using: orange Firefox button (or Tools menu) > Options > Advanced On the Network mini-tab > Cached Web Content : "Clear Now" If you have a large hard drive, this might take a few minutes. (2) Remove your firstnational.com cookies. If you can view a page on the site, either: * right-click and choose View Page Info > Security > "View Cookies" * Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies" This will open a dialog to remove the individual cookies. Or if the site won't load at all, you can open that dialog on this page, then change the site at the top of the dialog from mozilla.org to the site's domain. Then try visiting the site again. Does that help?
rbooks
rbooks
Posted

Question owner

Tried your suggestions but no luck. Still won't load that page from the site.

Tried your suggestions but no luck. Still won't load that page from the site.
jscher2000
jscher2000
  • Top 10 Contributor
2983 solutions 27712 answers
Posted

Helpful Reply

I checked the bank's support info and it does say they support Firefox. Did this problem start recently after an update, new add-on, or other change, or has the site never worked for you in Firefox?

I checked the bank's support info and it does say they support Firefox. Did this problem start recently after an update, new add-on, or other change, or has the site never worked for you in Firefox?
rbooks
rbooks
Posted

Question owner

It has been working fine. I noticed it a couple of day ago. I can still get into my other banks. Something about Firefox and this bank.

It has been working fine. I noticed it a couple of day ago. I can still get into my other banks. Something about Firefox and this bank.
jscher2000
jscher2000
  • Top 10 Contributor
2983 solutions 27712 answers
Posted

Chosen Solution

In case it is a conflict with an add-on, do you want to try visiting the site in Firefox's Safe Mode? This article has the steps: Troubleshoot Firefox issues using Safe Mode.

In case it is a conflict with an add-on, do you want to try visiting the site in Firefox's Safe Mode? This article has the steps: [[Troubleshoot Firefox issues using Safe Mode]].
rbooks
rbooks
Posted

Question owner

When I started my firefox in safe mode I could access the bank account. I finally figured out which add on was causing the problem. Thanks for your help.

When I started my firefox in safe mode I could access the bank account. I finally figured out which add on was causing the problem. Thanks for your help.