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When I update from Firefox 18 to the latest version, the bookmarks on my Yahoo toolbar disappear and I cannot access Yahoo Mail from the Toolbar

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How can I get my Bookmarks back to the Yahoo Toolbar and access Yahoo Mail from the Toolbar

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • iTunes Detector Plug-in
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Next Generation Java Plug-in 10.13.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • McAfee MSS+ NPAPI Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • SiteAdvisor
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • BT DesktopHelp plug-in for Mozilla Browsers
  • BT Management plug-in for Mozilla Browsers
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • McAfee MSC FF plugin DLL
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • McAfee Virtual Technician plugin for Mozilla (Gecko Version: 1.8b1)
  • GEPlugin
  • 5.1.10411.0
  • NPWLPG
  • Foxit Reader Plug-In For Firefox and Netscape
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • LEADTOOLS CMP Plugin DLL

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

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"name": "Firefox",
"version": "18.0",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0",
"supportURL": "http://support.mozilla.org/1/firefox/18.0/WINNT/en-GB/"
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.display.use_system_colors": true,
"browser.display.background_color": "#C0C0C0",
"browser.fixup.alternate.enabled": false,
"browser.history_expire_days.mirror": 180,
"browser.link.open_newwindow": 2,
"browser.places.smartBookmarksVersion": 4,
"browser.privatebrowsing.autostart": true,
"browser.search.param.yahoo-fr-cjkt": "moz2-ytff-",
"browser.search.param.yahoo-fr": "moz2-ytff-",
"browser.search.useDBForOrder": true,
"browser.startup.homepage": "http://bt.yahoo.com/?fr=fp-bt-odtb",
"browser.startup.homepage_override.buildID": "20130104151925",
"browser.startup.homepage_override.mstone": "18.0",
"dom.mozApps.used": true,
"extensions.lastAppVersion": "18.0",
"gfx.blacklist.suggested-driver-version": "257.21",
"keyword.URL": "http://uk.search.yahoo.com/search?fr=mcafee&p=",
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_optimal_database_size": 166321848,
"places.history.expiration.transient_current_max_pages": 103952,
"places.last_vacuum": 1297239914,
"places.database.lastMaintenance": 1362832375,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"print.printer_Canon_MP970_series_Printer.print_headerleft": "&T",
"print.printer_Canon_MP970_series_Printer.print_headercenter": "&T",
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"print.printer_Canon_MP970_series_Printer.print_shrink_to_fit": true,
"print.printer_Canon_MP970_series_Printer.print_paper_size_type": 0,
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"print.print_printer": "Canon MP970 series Printer",
"print.printer_Canon_MP970_series_Printer.print_paper_width": " 8.50",
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"print.printer_Canon_MP970_series_Printer.print_margin_left": "0.039583332836628",
"print.printer_Canon_MP970_series_Printer.print_reversed": false,
"print.printer_Canon_MP970_series_Printer.print_orientation": 0,
"print.printer_Canon_MP970_series_Printer.print_edge_bottom": 0,
"print.printer_Canon_MP970_series_Printer.print_scaling": " 1.00",
"print.printer_Canon_MP970_series_Printer.print_headerright": "&T",
"print.printer_Canon_MP970_series_Printer.print_bgcolor": true,
"print.printer_Canon_MP970_series_Printer.print_paper_size_unit": 1,
"print.printer_Canon_MP970_series_Printer.print_to_file": false,
"print.printer_Canon_MP970_series_Printer.print_edge_top": 0,
"print.printer_Canon_MP970_series_Printer.print_page_delay": 50,
"print.printer_Canon_MP970_series_Printer.print_command": "",
"print.printer_Canon_MP970_series_Printer.print_downloadfonts": false,
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"print.printer_Canon_MP970_series_Printer.print_margin_top": "0.039583332836628",
"print.printer_Canon_MP970_series_Printer.print_oddpages": true,
"print.printer_Canon_MP970_series_Printer.print_margin_bottom": "0.039583332836628",
"print.printer_Canon_MP970_series_Printer.print_edge_right": 0,
"print.printer_Canon_MP970_series_Printer.print_unwriteable_margin_left": 0,
"print.printer_Canon_MP970_series_Printer.print_evenpages": true,
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"print.printer_Canon_MP970_series_Printer.print_unwriteable_margin_right": 0,
"print.printer_Canon_MP970_series_Printer.print_paper_height": " 11.00",
"print.printer_Canon_MP970_series_Printer.print_footerleft": "&PT",
"print.printer_Canon_MP970_series_Printer.print_in_color": true,
"print.printer_Canon_MP970_series_Printer.print_bgimages": true,
"privacy.sanitize.timeSpan": 0,
"privacy.donottrackheader.enabled": true,
"privacy.sanitize.migrateFx3Prefs": true,
"security.enable_tls": false,
"security.warn_viewing_mixed": false,
"security.enable_ssl2": true
},
"graphics": {
"numTotalWindows": 5,
"numAcceleratedWindows": 0,
"windowLayerManagerType": "Basic",
"numAcceleratedWindowsMessage": [
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"257.21"
],
"adapterDescription": "NVIDIA GeForce G210M",
"adapterVendorID": "0x10de",
"adapterDeviceID": "0x0a74",
"adapterRAM": "512",
"adapterDrivers": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um",
"driverVersion": "8.16.11.9125",
"driverDate": "11-23-2009",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": false,
"directWriteEnabled": false,
"directWriteVersion": "6.2.9200.16492",
"direct2DEnabledMessage": [
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"257.21"
],
"webglRendererMessage": [
"tryNewerDriver",
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],
"info": {
"AzureCanvasBackend": "cairo",
"AzureFallbackCanvasBackend": "none",
"AzureContentBackend": "none"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": true,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.9.4",
"version": "4.9.4"
},
"NSS": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.14.1.0",
"version": "3.14.1.0"
},
"NSSSSL": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
}
},
"extensions": [
{
"name": "Add to Amazon Wish List Button",
"version": "1.10",
"isActive": true,
"id": "amznUWL2@amazon.com"
},
{
"name": "Ask Toolbar",
"version": "3.15.14.29495",
"isActive": true,
"id": "toolbar@ask.com"
},
{
"name": "BT DesktopHelp extension",
"version": "1.0",
"isActive": true,
"id": "mcciwbch@motive.com"
},
{
"name": "McAfee SiteAdvisor",
"version": "3.6.0",
"isActive": true,
"id": "{4ED1F68A-5463-4931-9384-8FFF5ED91D92}"
},
{
"name": "Troubleshooter",
"version": "1.0a",
"isActive": true,
"id": "troubleshooter@mozilla.org"
},
{
"name": "Yahoo! Toolbar",
"version": "2.5.4.20130221100632",
"isActive": true,
"id": "{635abd67-4fe9-1b23-4f01-e679fa7484c1}"
}
]
}

cor-el
  • Top 10 Contributor
  • Moderator
10758 solutions 96833 answers

See http://help.yahoo.com/kb/index?page=content&y=PROD_TOOL&locale=en_US&id=SLN4731