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Firefox stopped responding no matter what I'm browsing just started this a week ago for no apparent reason what is wrong

Posted

firefox stops responding for no reason, no matter what I'm browsing or can just be on facebook and not responding pops up and stops working

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • np-mswmp
  • Conduit Plugin
  • 5.1.10411.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

{
"application": {
"name": "Firefox",
"version": "18.0.2",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0",
"supportURL": "http://support.mozilla.org/1/firefox/18.0.2/WINNT/en-US/"
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.display.use_system_colors": true,
"browser.display.background_color": "#C0C0C0",
"browser.places.smartBookmarksVersion": 4,
"browser.startup.homepage": "http://www.google.com/",
"browser.startup.homepage_override.buildID": "20130201065344",
"browser.startup.homepage_override.mstone": "18.0.2",
"extensions.lastAppVersion": "18.0.2",
"gfx.blacklist.suggested-driver-version": "257.21",
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 11705,
"places.database.lastMaintenance": 1360073127,
"privacy.sanitize.migrateFx3Prefs": true,
"security.warn_viewing_mixed": false
},
"graphics": {
"numTotalWindows": 3,
"numAcceleratedWindows": 0,
"windowLayerManagerType": "Basic",
"numAcceleratedWindowsMessage": [
"tryNewerDriver",
"257.21"
],
"adapterDescription": "NVIDIA GeForce 6150 LE (Microsoft Corporation - WDDM)",
"adapterVendorID": "0x10de",
"adapterDeviceID": "0x0241",
"adapterRAM": "64",
"adapterDrivers": "nvd3dum nvwgf2um",
"driverVersion": "8.15.11.8593",
"driverDate": "5-14-2009",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": false,
"directWriteEnabled": false,
"directWriteVersion": "6.2.9200.16492",
"direct2DEnabledMessage": [
"tryNewerDriver",
"257.21"
],
"webglRendererMessage": [
"tryNewerDriver",
"257.21"
],
"info": {
"AzureCanvasBackend": "cairo",
"AzureFallbackCanvasBackend": "none",
"AzureContentBackend": "none"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.9.4",
"version": "4.9.4"
},
"NSS": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.14.1.0",
"version": "3.14.1.0"
},
"NSSSSL": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
}
},
"extensions": [
{
"name": "Troubleshooter",
"version": "1.0a",
"isActive": true,
"id": "troubleshooter@mozilla.org"
},
{
"name": "TV Bar 2",
"version": "10.14.65.43",
"isActive": true,
"id": "{75e0046f-2275-4bce-9afd-d8da19abdf0b}"
}
]
}

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected