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Yesterday, March 2, 2013, MSN is set for my home page and it will not load. I can access other pages such as: Facebook, bank accounts, etc.

Posted

I tried deleting cookies, reloading page and nothing has worked.

Chosen solution

Ok so it is a Firefox related problem, cookies and cache probably, unless IE ONLY works with the IP number address, but not the ordinary link.

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Additional System Details

Installed Plug-ins

  • npsitesafety
  • Shockwave Flash 11.6 r602
  • iTunes Detector Plug-in
  • Google Update
  • Guffins Installer Plugin Stub for 32-bit Windows
  • GEPlugin
  • 4.1.10329.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.1.0 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • AVG SafeGuard toolbar 14.2.0.1 (avg@toolbar) (Inactive)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 3-25-2011
  • driverDate2:
  • driverVersion: 8.15.10.2342
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.msn.com/
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • extensions.lastAppVersion: 19.0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96797 answers

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8022 answers

Reload using Ctrl+F5 that should override cached items and may work.

Note the list of things to check including clearing the DNS cache. And clear the cookies for the MSN site

Does IE work ok ?

What is the site address ? is it http://msn.com

Try http://65.55.206.228

Possibly there are performance issues with the site. For me it redirects to a local site, but I did see data loss when I recently directly pinged the address, but some sites block pings anyway. This site will give some sort of status report and has comments http://www.isitdownrightnow.com/msn.com.html

Question owner

Thank you for your comments, I'll try them. Yes, IE does work, I was using msn.com and I tried the number address you listed.

Modified by SPWilliams

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8022 answers

Chosen Solution

Ok so it is a Firefox related problem, cookies and cache probably, unless IE ONLY works with the IP number address, but not the ordinary link.

Question owner

Problem resolved by deleting cookies and clearing cache. Thanks