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Text is being distorted

Posted

More and more frequently, when I open a web page, the text is distorted. If I place another window over the text or highlight it, the distortion disappears. If I scroll the web page, the distortion scrolls with the text.

I've attached an image. Does anyone know what this is or how I can fix it?

Modified by Avallon

Chosen solution

Try to disable hardware acceleration in Firefox.

Try to update the graphic display driver.

Read this answer in context 45

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Google Update
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • VLC media player Web Plugin 2.0.2
  • 5.1.10411.0
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Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

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  • Youtube High Definition 5.2 ({7b1bf0b6-a1b9-42b0-b75d-252036438bdc})

Javascript

  • incrementalGCEnabled: True

Graphics

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  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4200 )
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
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Misc

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Rusty Jones 0 solutions 5 answers

DISTORTED TEXT * * * * * I also have ATI Mobility Radeon HD 4200 Series, no updated driver available - Turning off Hardware Acceleration made no improvement. Problem began with Firefox 19.0 update!

esstek 0 solutions 4 answers

Turning OFF the hardware acceleration option under "Tools" fixed the problem for me. I had already tried updating my AMD/ATI drivers, with absolutely no improvement. I had noticed that the problem was worse in BETA / 3rd party builds, such as Waterfox and Pale Moon, and was better, but still seemed to exist in FF 17.0.1. Also touching, or rolling over the corrupted text with the cursor cleared the corruption instantly. The problem looked exactly like the images "Avallon" has previously posted.

For the record, this problem was experienced with an ASRock P55 MB, w/ an i7-875k CPU with dual Sapphire HD-3870 video cards driving Dell 24" U2410 & 2407Wfp LCD monitors.

Wish I had looked here *hours* ago. THANKS!

esstek 0 solutions 4 answers

I forgot to mention, in my previous post, that I was using W7 Pro x64. I believe that "vankuvr" is correct in his assertion that this all may have started with the W7 update KB2670838 on Feb 26. That is about when I first noticed the issue.

"brw111" stated that the problem was only visible to him/her when NOT running a full screen window w/FF. My situation was exactly the OPPOSITE - the text was only corrupted when viewing FULL SCREEN.

Please see my other post for system specifics.

heavydrinker 0 solutions 4 answers

I must agree with RustyJones - it all started when I updated Firefox to 19. I have also updated my ATI Radeon 4650 HD driver to latest version 13.1. Esstek - Does new drivers of graphic card might be the cause of text distortions? When I disable Hardware Acceleration it helped a bit. I confirm: touching, rolling, highlighting corrupted text with the cursor cleared the corruption. Thanks in advance for your help :)

esstek 0 solutions 4 answers

In response to "heavydrinker", I believe I was running AMD/ATI v12.6 Radeon drivers when the problem first became apparent. I quickly upgraded to 13.1 to try and fix the problem, because it certainly seemed like it was either a deteriorating video card (bad memory) or a video driver issue. I did NOT try to downgrade the drivers after I had upgraded them and then disabled HA to try and isolate the issue. Disabling HA (hardware acceleration) completely resolved the issue for me. The ebay Summary page with Pale Moon Version: 19.0.2-x64 was the worst case for me. Scrolling made the text either corrupted, or uncorrupted, depending on the previous state. Waterfox 18.0.1 and Nightly 22.0a1 were also terrible - much worse than FF 19.0.2. I swear I also noticed just a bit of corruption w/ Google Chrome Version 25.0.1364.172 m, but now I can't recreate the problem. I am happy now just to leave things alone and enjoy, *while it lasts*, distortion free browsing...

Modified by esstek

heavydrinker 0 solutions 4 answers

To essetek: After what you wrote - conclusion is that it must be a problem with the graphics card drivers. I have turned off hardware acceleration completely. So far everything works fine but the font is not smoothed. What is interesting, on Google Chrome and IE 9 everything works perfectly, there is no text distortion. Any suggestion why?

Modified by heavydrinker

pkicker 0 solutions 17 answers

Same thing with my computer ever since the new 19.0.2 version was installed, this problem (web page fonts being distorted when scrolling) was not happening w/ IE10 or Safari browsers.

I am Running Windows 7 32 bit  ATI Radeon HD4300/4500 Series.  Once I up dated my drivers the problem stopped, I re checked HA in Firefox and web pages display fine now.

AMD offers an auto detect program if you can't find a driver from windows driver select, here is the link to the web page: [[AMD|http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx]]

So far updating my driver has worked but I do notice at times I have had to still uncheck HA and then recheck it again and works for awhile.

lets hope that Firefox fixes this problem.

Modified by pkicker

forumposter 0 solutions 12 answers

I have the same issue. I'm also using an AMD machine with ADI Radeon HD4200. The Windows update KB2670838 was installed on my machine on the 28th Feb, but I only noticed the issue today, so I'm not sure that its related to the KB in question, although this KB deals with DirectX so I wouldn't neccessarily rule it out at this stage. The problem is limited to the Mozilla Firefox browser and mine is currently at version 19.0.2 as are many others reported here, so this appears to be the common factor.

I've turned off hardware accelleration which has removed the distortion for me, although scrolling is (predictably) not as smooth but still very usable. As far as I am concerned this is not a driver issue, as other browsers and applications work fine. It is evidently an issue with hardware accelleration support in this version of Firefox. Turning off this feature is therefore a temporary 'fix' so let's hope it will be fixed in the next release.

heavydrinker 0 solutions 4 answers

We will have to wait and we will see. Let's hope that the Mozilla will fix it :/

pkicker 0 solutions 17 answers

Ok here is something I just noticed even though I have updated my driver. If you go into Tools> Options with HA checked click on content, any drop down box dealing with font size even in advanced settings has the text in the drop down boxes messed up, all other drop down boxes for other content is displayed neatly and clearly.

If you uncheck HA then all the messed up drop down boxes will return to neat and clear text in the drop down.

Modified by pkicker

DrBB01 1 solutions 12 answers

pkicker-- Thanks for posting screenshots. What you are experiencing is very different than I had experienced. Before I updated my video driver, the text "distortion" I had was more like having random pixels turning off in individual text characters throughout an an entire frame. I could actually watch this process occur in real time, like a "negative" of standing on a hillside and watching lights in a town go out one by one at bedtime.

Your screenshots show specific sections of your Font window (right-hand side) are more than distorted; more like jumbled. I suspect this is a different problem than I experienced; if it is limited to the drop-down "Font" menu in "Options" it may be idiosyncratic. Whether it is related to your original problem is not clear.

pkicker 0 solutions 17 answers

DRBB01, I also was experiencing the same as other members when viewing web pages, any type of scrolling would make page fonts become slightly distorted and the only way to correct was slowly scroll up or down and highlight the distorted area to reset the fonts on the page.

I actually found the changing of fonts size in tools by accident, I wanted to see if I could change fonts and as you can see, when I hit a drop down box total distortion, but if I uncheck HA then the text in the drop down box is normal.

I just think its very strange that Fonts on pages is the problem we are all experiencing and then any attempt in Tools >Options>Content; associated with Font Size drop down boxes is distorted while HA is checked.  Any other drop down box while HA is checked is fine its only drop down boxes associated with user changing font sizes.

Its also very strange now that I have updated my driver web pages for the moment are no longer being distorted while HA is checked, but as you can see from my photos any attempt to change font size while HA is checked gets me that text distortion. If I uncheck HA then the drop down boxes associated with Font size is fine.

Modified by pkicker

DrBB01 1 solutions 12 answers

pkicker-- I cannot replicate the issue with the Font drop-down menu. Unless others are having this problem, you may have two separate, though possibly related, problems with Firefox.

Although we all seem to have had a text problem only when using Firefox, this suggests something unique to Firefox. The fact that it only affected limited users suggests something we all had in common--either a Firefox add-on or other local software--that interacted with Firefox to create the text problem. In my particular case, turning off HA eliminated the problem. However, after upgrading my Radeon 4350 driver, turning on HA has not reproduced the distortion problem.

After you updated your driver, it sounds like the distortion problem abated, but was not eliminated, and you have discovered another problem (Font menu). Much as you may be tempted to assume the two problems are both related and caused by something evil in Firefox, unless others confirm having the Font menu problem—with or without the original text distortion problem—there is no way to tell whether the problems are related. Hopefully, if others have had the Font menu problem, they will find this thread and report it.

Good luck. I hope the Font menu issue is a small bug that is resolved in the next FF update, and not a harbinger of a slowly developing hardware problem.

pkicker 0 solutions 17 answers

I don't think the 2 are necessarily related, the changing of fonts issue only started after I up dated my driver, I would say that its more of an issue w/ Fox not working on AMD drivers

pkicker 0 solutions 17 answers

well today's update top Firefox 20.0 didn't resolve the issues.

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96792 answers

Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.


esstek 0 solutions 4 answers

This: "set gfx.content.azure.enabled pref to false" seems to be working great for me...at least, at this moment. I changed the pref in about:config, then went back and re-enabled hardware acceleration under Tools/Options/Advanced/General/Browsing, and then checked to see if any of the *known* problem sites were happy, and things seem fine. Thanks, cor-el!!!

Modified by esstek

pkicker 0 solutions 17 answers

Ok, I finally figured out how to do it and I guess it is working for now, hope this new setting doesn't interfere with any video quality?

numanuk 0 solutions 1 answers

For those of you who can't update their drivers because you are using laptop graphics cards provided by vendors like Toshiba and can't use the reference drivers from AMD, simply download Mobility Modder.net to modify AMD's reference drivers to support these cards.

Vendors like Toshiba rarely update their drivers, the last update they provided for the AMD Mobility Radeon HD 3xxx series was in 2010. Where as AMD update their drivers every 3 months or so. I am sure other vendors who prevent reference drivers to work are the same.

Modified by numanuk

giantspider 0 solutions 1 answers

I tried initially downloading/updating graphics. No change. Then I removed the hardware acceleration part and bingo!!! Thanks for the suggestion.