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how do you get rid of an unwanted pop-up

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When we open up Firefox we get a pop-up that says in the upper left "Your PC's Performance is Poor" and in the box below that it says (after a little warning sign) Fix Windows Errors Immediately! and then a button to click for "Download Repair Tool". We can't seem to get rid of it. We have run a Norton Quick Scan & Full Scan and a scan using Malwarebytes, which none of it detected any problems.

When we open up Firefox we get a pop-up that says in the upper left "Your PC's Performance is Poor" and in the box below that it says (after a little warning sign) Fix Windows Errors Immediately! and then a button to click for "Download Repair Tool". We can't seem to get rid of it. We have run a Norton Quick Scan & Full Scan and a scan using Malwarebytes, which none of it detected any problems.

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.4 r402
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • Mozilla Plugin for RoxioNow Player
  • ScorchPlugin
  • np-mswmp
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

{
"application": {
"name": "Firefox",
"version": "18.0.2",
"userAgent": "Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0",
"supportURL": "http://support.mozilla.org/1/firefox/18.0.2/WINNT/en-US/"
},
"modifiedPreferences": {
"accessibility.blockautorefresh": true,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 4,
"browser.startup.homepage": "http://www.delta-search.com/?affID=119351&babsrc=HP_ss&mntrId=c4953257000000000000003067c7b35e",
"browser.startup.homepage_override.buildID": "20130201065344",
"browser.startup.homepage_override.mstone": "18.0.2",
"browser.tabs.warnOnClose": false,
"extensions.lastAppVersion": "18.0.2",
"font.internaluseonly.changed": false,
"gfx.blacklist.suggested-driver-version": "10.6",
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_optimal_database_size": 139553996,
"places.history.expiration.transient_current_max_pages": 87222,
"places.database.lastMaintenance": 1361488831,
"privacy.sanitize.migrateFx3Prefs": true,
"security.warn_viewing_mixed": false
},
"graphics": {
"numTotalWindows": 2,
"numAcceleratedWindows": 2,
"windowLayerManagerType": "Direct3D 9",
"adapterDescription": "ATI Radeon HD 4250 ",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x9715",
"adapterRAM": "Unknown",
"adapterDrivers": "ati2dvag",
"driverVersion": "8.710.0.0",
"driverDate": "2-10-2010",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": false,
"directWriteEnabled": false,
"directWriteVersion": "0.0.0.0",
"direct2DEnabledMessage": [
"tryNewerDriver",
"10.6"
],
"webglRenderer": "Google Inc. -- ANGLE (ATI Radeon HD 4250 )",
"info": {
"AzureCanvasBackend": "cairo",
"AzureFallbackCanvasBackend": "none",
"AzureContentBackend": "none"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.9.4",
"version": "4.9.4"
},
"NSS": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.14.1.0",
"version": "3.14.1.0"
},
"NSSSSL": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
}
},
"extensions": [
{
"name": "RoxioNow Player Plugin",
"version": "1.9.6.1",
"isActive": true,
"id": "{3112ca9c-de6d-4884-a869-9855de680400}"
},
{
"name": "Troubleshooter",
"version": "1.0a",
"isActive": true,
"id": "troubleshooter@mozilla.org"
},
{
"name": "Delta Toolbar",
"version": "1.5.0",
"isActive": false,
"id": "ffxtlbr@delta.com"
},
{
"name": "Norton Toolbar",
"version": "2013.3.1.3",
"isActive": false,
"id": "{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}"
},
{
"name": "Norton Vulnerability Protection",
"version": "11.1.1.5 - 3",
"isActive": false,
"id": "{BBDA0591-3099-440a-AA10-41764D9DB4DB}"
},
{
"name": "RealPlayer Browser Record Plugin",
"version": "15.0.4",
"isActive": false,
"id": "{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}"
},
{
"name": "Yontoo",
"version": "1.20.00",
"isActive": false,
"id": "plugin@yontoo.com"
}
]
}

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1196 solutions 7853 answers

Scan for Malware

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Reset Firefox

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Update Firefox

Update Firefox to the latest version

'''Scan for Malware''' Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. '''Reset Firefox''' The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. '''Update Firefox''' [[Update Firefox to the latest version]]