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Printing problem in 2 programs started 2 days ago, only firefox ,works fine with Internet Explorer?

Posted

Banking web site has a "Print - Friendly View", text on the upper right side of the page which prints out the account information in a different format if you click on the text. All other print functions work ok. The problem is not their when using Internet Explorer. The other program is at Aflacs Web site, and the problem is very similar. When I click on the text that says "Print copy of Invoice" nothing happens, just like the bank text. They both work perfect with Internet Explorer. The problem started about 2 days ago. When it works right, a window will open up and show you what it is going to print and you click on the "print" text, and it prints. Any help with this problem will be greatly appreciated. Thank You Joe Anderson

Chosen solution

Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

When in Safe Mode...

  • The status of plug-ins is not affected.
  • Custom preferences are not affected.
  • All extensions are disabled.
  • The default theme is used, without a persona.
  • userChrome.css and userContent.css are ignored.
  • The default toolbar layout is used.
  • The JIT Javascript compiler is disabled.
  • Hardware acceleration is disabled.

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • npsitesafety
  • Shockwave Flash 11.6 r602
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • LogMeIn, Inc. Remote Access Components
  • np-mswmp
  • Conduit Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Garmin Communicator Plug-In 4.0.4.0
  • McAfee MSC FF plugin DLL
  • Shockwave Flash 11.4 r402
  • SiteAdvisor
  • GEPlugin
  • 5.1.10411.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3016 answers

Please see Fix printing problems in Firefox and How to print websites

Question owner

I Tried all the foxfire printer stuff and nothing helped. Any other suggestions?

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3016 answers

Please check your manufacturer website for updates on your printer.

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24393 answers

Chosen Solution

Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

When in Safe Mode...

  • The status of plug-ins is not affected.
  • Custom preferences are not affected.
  • All extensions are disabled.
  • The default theme is used, without a persona.
  • userChrome.css and userContent.css are ignored.
  • The default toolbar layout is used.
  • The JIT Javascript compiler is disabled.
  • Hardware acceleration is disabled.

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

hello, is this site using pdf as print output by any chance? that's because firefox 19 has introduced its own integrated pdf viewer - in case this is causing problems you can switch back to the plugin you've used before to view pdfs. just go to firefox options > applications & scroll down and define the default action for the portable document format (pdf).

View PDF files in Firefox without downloading them

Question owner

Thank you the-edmister. Was a easy fix. Problem was gone in safe mode and reset Foxfire fixed it. Have a great day.

Modified by anderson1943

rrice 0 solutions 2 answers

We have the same issue with Print and Print Preview, which should not have anything to do with Printers and Mfgs, right? I just tested this on two PCs, one with FF 20.x had the issue, one with FF 19.x did not. The FF 19.x PC was wanting to update, and once I did, my Print preview went from 6 pages to cut off at 2.

Addendum: After checking my version, I saw that 20.0.1 was out of date and upgraded to 21.0 ... same issues: sometimes printing is cut off.

Modified by rrice

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24393 answers

rrice;

Try the printer reset described here:
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

rrice 0 solutions 2 answers

Tried the printer rest (I had the printer_printer entry that was "user set"), and it had no impact. Other things of note:

1) this doesn't happen on all web pages, just some 2) pages work fine in IE

I saw some older bugs that mentioned issues similar print issues when there were broken divs or iframes ... that sounds like a likely cause here as well ... or something else content specific.

Thanks, Rick