Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Download manager doesn't have option to clear

  • 8 replies
  • 102 have this problem
  • 3 views
  • Last reply by Matt_G

more options

Since update to 19 (this morning), the "clear list" button on the Download Manager is greyed out and doesn't work. Also under Privacy settings, I selected "Use custom settings for history" and cannot check button to "clear history when Firefox closes." Running on Windows 7.

All Replies (8)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

That only helped with the problem I was having with selecting settings in the Privacy Settings menu - I still cannot clear files from the download manager.

more options

Make sure that you do not run Firefox in (permanent) Private Browsing mode.

  • Tools > Options > Privacy: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"

Did you try to do this via the right-click context menu of an entry?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
more options

I've done everything suggested in this thread and I still have the same issue as Mia.

When I start a download it doesn't even show up in the download manager. If I start a second download however that one will show up, and any more I do after that will also show up.

Then the downloads that are currently in the download manager aren't registering at all. I cannot pause, nor delete them from the download manager.

Also, as Mia said the clear list button doesn't work.

I've done nothing different in my browsing behavior nor have I added any add ons or anything, it just up and stopped working....

Hope this gets resolved soon.

more options

Can you remove a selected item in the download manager with Delete or Shift+Delete?

Try to delete the downloads.sqlite file in the Firefox profile folder

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

more options

I have this problem as well. I've tried: -Deleting downloads.sqlite -Starting in safe mode -Resetting Firefox -Creating a new profile

The first time I opened Firefox after resetting, the problem was resolved, but it immediately returned. When I created a new profile, it didn't work at all. I did not re-install any add-ons; the only thing I copied was my bookmarks. Running OS X 10.8.2.

I seem to be able to remove items from the Downloads window by right-clicking and selecting "Remove from list." The problem is with the "Clear List" button, which is greyed out.

more options

same problem here since FF 19.... i dont know what they fix, but i know what they broke: the clear list button

more options

We are aware of this issue and it should be fixed in FF 20. Can you give 20 a shot and let us know if that fixes it?