X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

My version of FF running on Windows XP, SP3 was just updated (by FF, apparently) Now it crashes regularly (4 times in the last 2 hours) What is going on.?

Posted

Yesterday (19Feb) FF was working fine and I hadn't experienced a crash in several weeks. This morning, the program had crashed, and when it recovered, it said it was updating. Since then, it has crashed 4 or 5 times, usually just in a static (not bringing new pages up) condition. My computer hasn't been changed. The only add-ons running are McAfee Site Advisor 3.6.0, Noscript 2.6.5.7, and Xmarks 4.1.3

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • npsitesafety
  • Shockwave Flash 11.5 r502
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • SiteAdvisor
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • McAfee Virtual Technician plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • McAfee MSC FF plugin DLL
  • 5.1.10411.0
  • Picasa plugin
  • WinZip Courier Plugin for Mozilla Firefox
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Google Gadget Plugin 5.7.712.19360
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Application Basics
Name
Firefox
Version
19.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
McAfee SiteAdvisor
3.6.0
true
{4ED1F68A-5463-4931-9384-8FFF5ED91D92}
NoScript
2.6.5.7
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
Troubleshooter
1.0a
true
troubleshooter@mozilla.org
Xmarks
4.1.3
true
foxmarks@kei.com
AVG Security Toolbar
14.2.0.1
false
avg@toolbar
Java Quick Starter
1.0
false
jqs@sun.com
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Search Settings Plugin
1.2.3
false
searchsettings@spigot.com
WinZip Courier
3.5
false
{74c841e3-b59f-479e-8d7a-e26a942a87c8}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130215130331
browser.startup.homepage_override.mstone
19.0
extensions.lastAppVersion
19.0
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1361370294
places.history.expiration.transient_current_max_pages
53637
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
RADEON X300 SE 128MB HyperMemory
Adapter Drivers
ati2dvag
Adapter RAM
Unknown
Device ID
0x5b60
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (0.0.0.0)
Driver Date
2-9-2006
Driver Version
8.23.0.0
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
Vendor ID
0x1002
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8037 answers

Key into the address bar about:crashes you should get a list of Crash IDs paste a couple of those into your next Message. Also ensure any security related software is fully updated that often causes problems when upgrades to Firefox are released.


Standard reply:


We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Question owner

Here are the last three error reports from this morning. earlier reports date back to november of last year and probably aren't relevant.

bp-d9763536-189d-4761-96fe-2052721302202/20/20137:56 AMbp-fdb0b417-22ac-42ef-bebb-da57421302202/20/20135:55 AMbp-e6d33504-e9e9-4fc9-97fa-ebf5221302202/20/20135:42 AM

cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96859 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Try to disable hardware acceleration in Firefox.

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!