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I'm working on a website. The menu bar just started wrapping. Was working this morning fine. It works in Safari and in Internet Explorer. Firefox just updated

Posted

I'm developing a website using the Responsive theme in Wordpress. Have had no problems until now. I didn't do anything different except change my logo. The site loads normally in Safari on my Mac and in Internet Explorer on the PC, but the menu bar just started wrapping in Firefox. I don't know what happened or where the problem is. The site is www.mrgroupllc.com Thanks

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • McAfee MSS+ NPAPI Plugin
  • Next Generation Java Plug-in 1.6.0_39 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Internet Banking Helper
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • SiteAdvisor
  • Google Update
  • McAfee MSC FF plugin DLL
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • iTunes Detector Plug-in
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • GEPlugin
  • Office Live Update v1.5
  • Motive Plugin for Mozilla Browsers
  • npmnqmp 989898989877
  • Macromedia Authorware Web Player Netscape plug-in, version 2004

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

Please update to Firefox 18.0.2, then try the steps at Websites look wrong or appear differently than they should. The site works fine for me

Question owner

I just updated Firefox but the problem is still there. I went back to my site and refreshed and the menu bar is still wrapping. I refreshed Safari on my Mac and it's still fine and I check in Internet Explorer and it loads fine. I don't have Chrome so I don't know. It seems to only be with Firefox

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

Have you tried in a new profile? Use the Profile Manager to create and remove Firefox profiles

Question owner

It seems that the problem is with the version of Firefox. I created a new profile called Test and a completely different version of Firefox loaded. I then went to my website and the menu bar issue was fixed. But, I'd like to just use my default profile since it has all my info and logins and cookies and things. Is there a way to check for previously versions of Firefox on my computer and delete them. It seems to be what is happening ... that the old version is loading instead of the updated one.

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

So this works with Firefox 18.0.2 in a fresh profile? then this is an issue with just your profile, not with Firefox itself.

Try to Reset Firefox Reset Firefox – easily fix most problems

Question owner

Yes I guess so. I forgot to mention that I closed out and reopened it using the Default profile and old version of Firefox opened. How can I fix my profile? How does a profile get messed up in the first place?

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

Read the article on how to reset Firefox to repair your profile.

By old version do yo mean Firefox 17, or the old profile you had?

Question owner

By old version I mean Firefox 17. I'll read the article and let you know

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

Ok, and then after doing that, go to www.getfirefox.com, and download and install 18.0.2 over 17

Question owner

If I reset Firefox though I'm going to lose all my bookmarks and logins and everything, right?

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

No (if you read the article it tells you exactly what will be saved). Firefox reset will only make you lose extensions, which are the most likely problem anyway.

Question owner

I've been going through my plugins and extensions. I've updated Java and deleted old versions. There are some things that I don't get though. I have McAfee security so I have to have the extension, but when I go to plugins and check what I have (https://www.mozilla.org/en-US/plugincheck/) it shows several McAfee plugins (McAfee Security Scanner, McAfee Security Site Advisor, Security Center) with an "Unknown Plugin". But the extension is there. I'm diaabling plugins that I don't need or remember why I had them in the first place

cor-el
  • Top 10 Contributor
  • Moderator
10760 solutions 96842 answers

If the menu bar wraps then your browser screen may be set too narrow (1024px work for me).

Does it help if you make the Firefox window wider?

Also make sure not to zoom the page and that you allow website fonts.

  • View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)
  • Tools > Options > Content : Fonts & Colors > Advanced > Minimum Font Size (none)
  • Tools > Options > Content : Fonts & Colors > Advanced > [X] "Allow pages to choose their own fonts, instead of my selections above"

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)
Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

Plugins and extensions are two totally different things.

Plugins are third party pieces of software that live outside of Firefox. These are things like Java and Flash.

Extensions are also third-party, but they live inside Firefox. They include things like McAfee Siteadvisor, Ad block plus, etc.