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How to fix that we can view podcasts from CBC or Sudoku from thestar.com on Google Chrome and Explorer but not Mozilla

Posted

In Toronto we can play podcasts from CBC [cbc.ca] or get Sudoku pop-ups from thestar.com, but when visiting the US (where we are now) we cannot do either. I tried reloading Flash and Real player, and that worked for one day. But now we still can't get either, yet we have no trouble getting them with Google Chrome or Internet Explorer. So the problem is specific to Firefox. Any suggestiions about what to do, other than switching to Google or Explorer?

arthur forer

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Next Generation Java Plug-in 1.6.0_39 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • npsitesafety
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • McAfee MSS+ NPAPI Plugin
  • 4.1.10329.0
  • GEPlugin
  • iTunes Detector Plug-in
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0.1) Gecko/20100101 Firefox/8.0.1

More Information

Application Basics
Name
Firefox
Version
8.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0.1) Gecko/20100101 Firefox/8.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Extensions
Name
Version
Enabled
ID
AVG Security Toolbar
13.3.0.17
false
avg@toolbar
Java Console
6.0.39
false
{CAFEEFAC-0016-0000-0039-ABCDEFFEDCBA}
Norton Toolbar
2011.7.13.2
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
RealDownloader
1.3.0
false
{34712C68-7391-4c47-94F3-8F88D49AD632}
Symantec IPS
3.2
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Symantec VIP Access Add-On
2.0.1.0
false
VIP@verisign.com
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.yorku.ca/yorkweb/fs.htm
browser.startup.homepage_override.buildID
20111120135848
browser.startup.homepage_override.mstone
rv:8.0.1
dom.disable_open_during_load
false
extensions.lastAppVersion
8.0.1
keyword.URL
http://isearch.avg.com/search?cid={C7224B59-91F6-47D7-BDFC-43FE37488164}&mid=796fc7caf8bf47d1962f2197b79f493b-7cec350f0dā€¦
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1360270563
places.history.expiration.transient_current_max_pages
126056
print.print_printer
Lexmark E250dn XL
print.printer_Lexmark_E250dn_XL.print_bgcolor
false
print.printer_Lexmark_E250dn_XL.print_bgimages
false
print.printer_Lexmark_E250dn_XL.print_command
print.printer_Lexmark_E250dn_XL.print_downloadfonts
false
print.printer_Lexmark_E250dn_XL.print_edge_bottom
0
print.printer_Lexmark_E250dn_XL.print_edge_left
0
print.printer_Lexmark_E250dn_XL.print_edge_right
0
print.printer_Lexmark_E250dn_XL.print_edge_top
0
print.printer_Lexmark_E250dn_XL.print_evenpages
true
print.printer_Lexmark_E250dn_XL.print_footercenter
print.printer_Lexmark_E250dn_XL.print_footerleft
&PT
print.printer_Lexmark_E250dn_XL.print_footerright
&D
print.printer_Lexmark_E250dn_XL.print_headercenter
print.printer_Lexmark_E250dn_XL.print_headerleft
&T
print.printer_Lexmark_E250dn_XL.print_headerright
&U
print.printer_Lexmark_E250dn_XL.print_in_color
true
print.printer_Lexmark_E250dn_XL.print_margin_bottom
0.5
print.printer_Lexmark_E250dn_XL.print_margin_left
0.5
print.printer_Lexmark_E250dn_XL.print_margin_right
0.5
print.printer_Lexmark_E250dn_XL.print_margin_top
0.5
print.printer_Lexmark_E250dn_XL.print_oddpages
true
print.printer_Lexmark_E250dn_XL.print_orientation
0
print.printer_Lexmark_E250dn_XL.print_page_delay
50
print.printer_Lexmark_E250dn_XL.print_paper_data
1
print.printer_Lexmark_E250dn_XL.print_paper_height
11.00
print.printer_Lexmark_E250dn_XL.print_paper_size_type
0
print.printer_Lexmark_E250dn_XL.print_paper_size_unit
0
print.printer_Lexmark_E250dn_XL.print_paper_width
8.50
print.printer_Lexmark_E250dn_XL.print_reversed
false
print.printer_Lexmark_E250dn_XL.print_scaling
1.00
print.printer_Lexmark_E250dn_XL.print_shrink_to_fit
true
print.printer_Lexmark_E250dn_XL.print_to_file
false
print.printer_Lexmark_E250dn_XL.print_unwriteable_margin_bottom
0
print.printer_Lexmark_E250dn_XL.print_unwriteable_margin_left
0
print.printer_Lexmark_E250dn_XL.print_unwriteable_margin_right
0
print.printer_Lexmark_E250dn_XL.print_unwriteable_margin_top
0
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_page_delay
50
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
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print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
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print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
8086
Device ID
0116
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.2372
Driver Date
4-15-2011
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
GPU Accelerated Windows
1/1 Direct3D 10

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3019 answers

It may be due to your location and your ip address. Maybe a reset will do the trick?

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox ā€“ easily fix most problems article.

Did this fix your problems? Please report back to us!