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Google Maps will not load in 18.0.1


Hi Mozilla,

I recently updated to Firefox 18.0.1 on my Macbook Pro, and I have noticed a few issues;

1) Google Maps won't function, I can load up a map, but is stays with a 'Loading...' and then 'Still loading... Slow? Use the troubleshooting guide or basic HTML.' message. I have performed the steps provided in troubleshooting to no avail

2) Problem viewing thumbnail videos on the right hand side bar of YouTube. Usually I am able to see the video thumbnails, but I have noticed it now does not show an image at all

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • aliedit for cocoa
  • View PDF documents within your web browser.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Office Live Update v1.0
  • iPhoto6


  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin