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I cannot access customer reviews on the llbean site.

Posted

If I click on customer reviews, the loading circle runs forever, and the reviews never come up. I tried using Internet Explorer, no problem, so this must be a firefox problem.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Amazon MP3 Downloader Plugin 1.0.17
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • Bitdefender QuickScan Web Netscape Plugin
  • 5.1.10411.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.1"
  • Picasa plugin
  • GEPlugin
  • Logitech Device Detection
  • My Web Search Plugin Stub for 32-bit Windows
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

f I click on customer reviews, the loading circle runs forever, and the reviews never come up. I tried using Internet Explorer, no problem, so this must be a firefox problem.

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3020 answers

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3020 answers

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.