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att.net email cannot load in firefox but will do so in other browsers. I get unexpected HTTP response Status Code 403

Posted

This problem stated Jan 5,2013 . I do not have this problems on other browsers. I spoke at length with ATT and they believe that it is a firefox problem. It is not a consistant problem but quite annoying

This problem stated Jan 5,2013 . I do not have this problems on other browsers. I spoke at length with ATT and they believe that it is a firefox problem. It is not a consistant problem but quite annoying

Additional System Details

Installed Plug-ins

  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Google Update
  • Picasa plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.10411.0
  • IE Tab plugin
  • Version 2.3.2.0
  • Google Talk Plugin Video Accelerator version:0.1.44.11
  • Photodex Presenter Plugin 4,50,0,2929
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Foxit Reader Plug-In For Firefox and Netscape
  • Office Live Update v1.5
  • NPWLPG
  • Virtual Earth 3D 4.00100226006 plugin for Mozilla
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1283 solutions 8489 answers

Helpful Reply

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!

Question owner

First Thank You, I did reset and the email works but with one repeat of the old problem. I restarted Firefox and the email is working fine.

Second I did lose my extensions, I was able to retrieve them but I lost my speed dial book marks, is there a way I can recover them??

First Thank You, I did reset and the email works but with one repeat of the old problem. I restarted Firefox and the email is working fine. Second I did lose my extensions, I was able to retrieve them but I lost my speed dial book marks, is there a way I can recover them??
cor-el
  • Top 10 Contributor
  • Moderator
13047 solutions 119473 answers

There is usually no need to do a reset for such issues.

If it happens again then first try basic steps like these:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

You can also check for issues caused by extensions.

There is usually no need to do a reset for such issues. If it happens again then first try basic steps like these: Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Press and hold Shift and left-click the Reload button. *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (MAC) Clear the cache and the cookies from sites that cause problems. "Clear the Cache": *Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Tools > Options > Privacy > Cookies: "Show Cookies" You can also check for issues caused by extensions. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes