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Message box on lower right saying "browser setting change - An unknown change was detected on your browser searcg settings: with the choice "KEEP CURRENT etrc.

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Using Firefox 17.0.1 I get a pop-up message box on the lower right saying: Browser settings change An unknown change was detected on your browser's search settings (2 choices) Keep my current settings I am aware of this change and approve it

Selecting either choice ans clicking YES does nothing Clicking the X (exit) box does nothing. If I hover the cursor over the Firefox icon in the tray and move the cursor to the X box and click, the message box disappears, but comes back in a short while even if the browser has been inactive or even closed. What is this and how do I get rid of it? I have Firefox on other computers without this issue.

Bob

Using Firefox 17.0.1 I get a pop-up message box on the lower right saying: Browser settings change An unknown change was detected on your browser's search settings (2 choices) Keep my current settings I am aware of this change and approve it Selecting either choice ans clicking YES does nothing Clicking the X (exit) box does nothing. If I hover the cursor over the Firefox icon in the tray and move the cursor to the X box and click, the message box disappears, but comes back in a short while even if the browser has been inactive or even closed. What is this and how do I get rid of it? I have Firefox on other computers without this issue. Bob

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Google Update
  • Next Generation Java Plug-in 1.6.0_35 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • 4.1.10329.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPWLPG
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12909 solutions 118378 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You may also have security software or malware that is causing this pop-up.

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do not click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You may also have security software or malware that is causing this pop-up. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware