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Java installed but not working

Posted

Hi, after updating to Java 7 update 10 Java stopped working. Plug in checker indicates Java Deployment Toolkit 7.0.100.18 is installed correctly, but Java test page says plugin needed and Java Runtime Environment 1.7 u10 is available. Install fails. Uninstalled Java and tried manual install (including as administrator) but no resolution. All old Java versions have been uninstalled. Thank you for your time.

Additional System Details

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.10411.0
  • DivX Web Player version 1.5.0.52

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
deskCut
0.6.0.3
true
{9125C9CB-BE2B-4389-A0C7-46A4BDD46AEA}
FireGestures
1.6.19
true
firegestures@xuldev.org
RightToClick
2.9.4
true
{cd617375-6743-4ee8-bac4-fbf10f35729e}
WOT
20120926
true
{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
browser.tabs.onTop
false
browser.tabs.warnOnClose
false
extensions.lastAppVersion
17.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1355446620
places.history.expiration.transient_current_max_pages
104858
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 210
Vendor ID
0x10de
Device ID
0x0a65
Adapter RAM
512
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
9.18.13.1070
Driver Date
12-3-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 210 ) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3018 answers

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Question owner

All plugins are up to date. thanks

Question owner

Followed instructions in above plugin troubleshooting link; 1) manual uninstall of Java 2) re-initalized data base 3) uninstalled Java from control panel 4) reinstall Java 5) plug in checker says Java Deployment Toolkit 7.0.100.18 installed and up to date 6) Java.com test page "something is wrong. java not working" thanks

jackcorncrib 0 solutions 4 answers

The issue is not with Firefox but with a problem with the Java installer and the IsScript.msi on the user’s machine. The Java installer is updating or loading the Java Deployment Toolkit but not the Java ™ Platform SE 7 U10 plugin (you can confirm this by going to Tools => Add ons =>Add-ons Manager and see one but not the other)

1- Download the offline version of the Java installer file to your Desktop. Run the file with the command; javadownloadfile.exe /LV* %TEMP%\jreMSI.log (where javadownloadfile.exe is the name of the offline java installer file)

You will get a log file (reMSI.log) in your %Temp% file that should show one or both messages; ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.

And/Or ISSCRIPT_VERSION_OLD = The InstallScript engine on this machine is older than the version required to run this setup. If available, please install the latest version of ISScript.msi, or contact your support personnel for further assistance.

2 - Go to link below to find the procedures to fix the issue for the update file you are running. http://consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q108158&sliceId=1

NOTE - If in doubt about version number for the update file just

Delete the folder C:\Program Files\Common Files\InstallShield\engine 

Run IkernelUpdate.exe found at http://consumerdocs.installshield.com/selfservice /viewContent.do?externalId=Q108158&sliceId=1

3 – Uninstall the Java version installed incorrectly by going to Control Panel => Programs and Features

4 – Re-run the javadownloadfile.exe by double clicking it from your Desk top.

5 – Confirm that Java ™ Platform SE 7 U10 plugin is now installed by going to Tools => Add ons =>Add-ons Manager

6 – Test that Java is now working thru the Java Website tester

Enjoy!

Modified by jackcorncrib

jackcorncrib 0 solutions 4 answers

Sorry about the lousy formatting. Also kernelUpdate.exe is available at http://consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q108158&sliceId=1

jafjohns 0 solutions 1 answers

I tried all the solutions here... updating InstallShield seemed promising, but didn't work for me. I found a solution that did work at http://support.mozilla.org/en-US/questions/937263?esab=a&s=Java+installed+but+not+working&r=3&as=s (editing the Windows registry MozillaPlugins subkey).

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

You can also check for issues caused by an installed JavaFX program.

Question owner

I’ve tried everything short of messing around with the registry and can’t get Java working properly with Firefox, so have resorted to using IE for Java specific sites. Thanks all for the replies.

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Did you try to uninstall Java and all other Java components and only install the 32 Java JRE?

Do you have all required registry keys for the Java plugin in addition to the Java Deployment kit?

If Firefox doesn't find the Java plugin then it is possible that the Java installed didn't create the required registry key that Firefox checks to scan for plugins. 32 bit Windows:

  • HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.xx.xx

64 bit Windows:

  • HKLM\Software\Wow6432Node\MozillaPlugins\@java.com/JavaPlugin,version=10.xx.xx
scrumpyjoe 0 solutions 1 answers

Helpful Reply

This fixed it for me (32 bit windows) after installing Version 7 Update 10, but not seeing the plugin:

1) start regedit

2) navigate to HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins

3) right click, add New Key, name: @java.com/JavaPlugin,version=10.xx.xx

4) click on it, then right click and add new string value, name: path

5) right click, Modify, change value data to: C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll [check if this is the right dll for your setup]

6) exit regedit

7) start FF

8) open champagne (hopefully)

RamJam 0 solutions 2 answers

SOLVED for Windows x64: Firefox (32 bit) & Java 7 update 10 If you installed the 64 bit version of java you may need to install the 32 bit as well. Having successfully updated java to 7.10, Firefox reported that it was still using the old version and to update. I uninstalled the previous version and Firefox said I needed to install the new version which was installed and verified! Realizing I was running 32 bit Firefox I downloaded and installed the 7.10 32 bit version - voila, problem solved.

stocktic 0 solutions 5 answers

I also am unable to get Firefox to recognize Java 7 version 10. When Java completes its installation, the software says install successful. However, there is no Java add-in under Firefox options. Java does NOT run.

Altered my registry per ScrumpyJoe's guideline above - but, Java 7 does not work. Would like to avoid a complete re-install of Firefox.

Looking forward to HTML5.

Any ideas, please?

Modified by stocktic

RamJam 0 solutions 2 answers

My 'SOLVED' only relates to the situation of installing the 64bit version of java 7U10 for use in a 32bit Firefox (which is what happened to me) - the 32bit java 7u10 is needed .

FWIW I'm running FF 18 and the results of testing (http://www.java.com/en/download/testjava.jsp) show this~ Version: Java SE7 Update 10 Operating System: Windows 7 6.1 Java architecture: 32-bit

stocktic 0 solutions 5 answers

Java 7 Version 10 (32-bit manual download & install) is recognized as being present in Control Panel\Programs & Features. I can uninstall & reinstall Java which is recognized in Programs & Features section of the Control Panel. However, Firefox will not install the Plugin required to run Java. An alert pops up that a plugin is needed. I attempt to use the alert's plug in install feature but, no Java plug in is installed.

Yes, I have restarted Firefox and rebooted my computer. No Java plug in under Firefox.

abcron 0 solutions 11 answers

I need an use Java daily...fix this ASAP

nuwon 1 solutions 20 answers

If you are using Firefox (FF) on Windows 64 bit, then FF is only available as 32-bit, so you need 32-bit Java installed (which will run alongside Java 64-bit if you are using that).

Alternatively, you can use Pale Moon 64-bit browser, http://www.palemoon.org/ , which is based on FF and this will work with 64-bit Java.

nuwon 1 solutions 20 answers

p.s. There is a serious security alert for Java at the moment!

"All versions of Java 7 through update 10 are affected. Web browsers using the Java 7 plug-in are at high risk."

http://www.us-cert.gov/cas/techalerts/TA13-010A.html

abcron 0 solutions 11 answers

I have both 32- and 64- bit versions installed...

ChickenPants 0 solutions 8 answers

I have this problem as well. I have spent three hours uninstalling and reinstalling this crap to no success. I'm using Firefox 18 and have had no success with getting the Java 7.0.10 Runtime Environment to appear in my Firefox add-ons. This is beyond infuriating for the reason that I use this daily.

The registry hacks don't work;

The command line log file workaround does nothing;

Running 32bit and 64 bit simultaneously does nothing;

Downgrading to v9 of the Java does nothing;

Going to the Java control panel and attempting to force it to default to Mozilla Browsers does nothing.

As a result, I have done nothing in my attempts to remedy this disaster

ETA - the below screen shot shows that there is a check by default to set Java to use IE and not Mozilla. Firefox is my default browser, and the efforts to make a check mark stay in the box shown with the green arrows do not work - I run the Javlcpl (Java Control Panel and Admin), but it won't stick.

To say that this Java problem is a catastrophe is an understatement.

Modified by ChickenPants