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Firefox is hanging when i try to log-in to ebay.After the hang,i have to restart because neither Firefox or IE6 will start.

Posted

Each time i try to log into Ebay,i enter my username/password and Firefox hangs.Just does nothing at all.I have to restart my laptop to be able to browse after this.It is definately Firefox related as it is fine with IE6. I have disabled all add-ons,removed them all,un-installed Firefox,re-installed and still the problem persists.Tried safe mode but still does the same thing. Windows 7,Firefox 17.0.1.

Chosen solution

Problem is caused by Trusteer Rapport software. You could either turn it off and wait for them to release an auto update, or completely uninstall it and then download the latest version from their website (latest is 1207.40).

Read this answer in context 10

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • GEPlugin
  • VLC media player Web Plugin 2.0.0
  • Plug-in for detecting Nero Kwik Media.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
DownloadHelper
4.9.12
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
DownThemAll!
2.0.15
true
{DDC359D1-844A-42a7-9AA1-88A850A938A8}
DownThemAll! AntiContainer
1.2
true
anticontainer@downthemall.net
Flashblock
1.5.15.1
true
{3d7eb24f-2740-49df-8937-200b1cc08f8a}
PDF Download
3.0.0.2
true
{37E4D8EA-8BDA-4831-8EA1-89053939A250}
PDF Viewer
0.6.39
true
uriloader@pdf.js
Stealthy
2.4
true
stealthyextension@gmail.com
RealPlayer Browser Record Plugin
15.0.6
false
{0153E448-190B-4987-BDE1-F256CADA672F}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.startup.homepage
http://www.facebook.com/
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
extensions.lastAppVersion
17.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1355299117
places.history.expiration.transient_current_max_pages
51877
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
Vendor ID
0x8086
Device ID
0x2a42
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64
Driver Version
8.15.10.1749
Driver Date
5-6-2009
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
AzureCanvasBackend
cairo
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
Gobbledigook from the error message........
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: firefox.exe
Application Version: 17.0.1.4715
Application Timestamp: 50b71a4b
Hang Signature: 3af1
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Hang Signature 1: 3af13c2d118f87f47f61cf4dd5dd003a
Additional Hang Signature 2: 6db4
Additional Hang Signature 3: 6db4ec3850ea41049d1e99afd8872f0d
Additional Hang Signature 4: 3af1
Additional Hang Signature 5: 3af13c2d118f87f47f61cf4dd5dd003a
Additional Hang Signature 6: 6db4
Additional Hang Signature 7: 6db4ec3850ea41049d1e99afd8872f0d

iamjayakumars
  • Top 10 Contributor
416 solutions 4930 answers

Helpful Reply

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

Davec33 1 solutions 17 answers

Chosen Solution

Problem is caused by Trusteer Rapport software. You could either turn it off and wait for them to release an auto update, or completely uninstall it and then download the latest version from their website (latest is 1207.40).