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Firefox won't open unless i create new profile.

Posted

Well, basically firefox won't start unless i open the profile manager and create and/or use a newly created profile. However, if i try to open firefox again after closing it with the same mozilla profile it just won't start. The mouse will briefly display a loading symbol but nothing happens. Google chrome and internet explorer work just fine if that helps.

Well, basically firefox won't start unless i open the profile manager and create and/or use a newly created profile. However, if i try to open firefox again after closing it with the same mozilla profile it just won't start. The mouse will briefly display a loading symbol but nothing happens. Google chrome and internet explorer work just fine if that helps.

Modified by davidlee7

Additional System Details

This happened

Every time Firefox opened

This started when...

i moved to a new admin account on the same pc by copy pasting the previous account user files

Installed Plug-ins

n/a

Application

  • User Agent: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; OPPOU701 Build/GRK39F) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1

More Information

tried reinstalling and deleting mozilla profiles folder.

jscher2000
  • Top 10 Contributor
3389 solutions 30756 answers

If you check the Windows task manager, is Firefox doing anything in the background, or just frozen?

You can use Ctrl+Shift+Esc to open the Task Manager, and check the Processes tab for firefox.exe. Sometimes Firefox will hang when shutting down, and then be prevented from restarting. Other times, it may hang starting up due to configuration issues. If you don't find firefox.exe at all, that could indicate a silent crash.

Some possibly relevant articles depending on the situation:

If you check the Windows task manager, is Firefox doing anything in the background, or just frozen? You can use Ctrl+Shift+Esc to open the Task Manager, and check the Processes tab for firefox.exe. Sometimes Firefox will hang when shutting down, and then be prevented from restarting. Other times, it may hang starting up due to configuration issues. If you don't find firefox.exe at all, that could indicate a silent crash. Some possibly relevant articles depending on the situation: * [[Firefox hangs or is not responding - How to fix]] * [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]