X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox is hanging with not responding script error messages

Posted

While on Facebook, with multiple tabs open (but freshly restarted firefox), Firefox keeps hanging and "not responding", followed by this... I keep getting these extremely frustrating error messages, whether I click CONTINUE or STOP SCRIPT. It's maddening. Slows things down a lot. Really wish Mozilla still offered live chat. With no customer service number to call, live chat is the least they could do. Here are the error messages: chrome://wrc/content/overlay.js:1822 chrome://wrc/content/overlay.js:1874 chrome://wrc/content/overlay.js:1677 chrome://wrc/content/libs/query.js:1752 Please let me know if anyone has any solutions?

Additional System Details

This happened

Every time Firefox opened

This started when...

Yesterday. I had recently updated Avast to the latest free version.

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Winamp Application Detector
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612
  • Bing Bar
  • 4.0.50401.0
  • npdnupdater2
  • npdnu

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
avast! WebRep
7.0.1474
true
wrc@avast.com
Java Console
6.0.33
true
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.35
true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
AddThis
3.5.9
false
{3e0e7d2a-070f-4a47-b019-91fe5385ba79}
Bing Bar
6.0
false
msntoolbar@msn.com
Default Manager
2.2
false
{3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}
Greasemonkey
1.4
false
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Java Console
6.0.37
false
{CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}
Norton Toolbar
2011.7.13.2
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
NoScript
2.6.1rc1
false
{73a6fe31-595d-460b-a920-fcc0f8843232}
Search Helper Extension
1.0
false
{27182e60-b5f3-411c-b545-b44205977502}
Symantec IPS
3.2
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Winamp Toolbar
5.6.19.1
false
{0b38152b-1b20-484d-a11f-5e04a9b0661f}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.sessionstore.resume_from_crash
false
browser.startup.homepage_override.buildID
20121024073032
browser.startup.homepage_override.mstone
16.0.2
dom.max_script_run_time
0
extensions.lastAppVersion
16.0.2
network.cookie.prefsMigrated
true
network.protocol-handler.warn-external.dnupdate
false
places.database.lastMaintenance
1352275864
places.history.expiration.transient_current_max_pages
51877
places.history.expiration.transient_optimal_database_size
83001998
print.print_printer
Microsoft XPS Document Writer
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_page_delay
50
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID
0x8086
Device ID
0x2a42
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version
8.15.10.2086
Driver Date
2-20-2010
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

finitarry 157 solutions 2175 answers

If it is the message complaining that the script is taking too long, you can lengthen the time allowed for the script to work. The settings are in about:config.

  • dom.max_chrome_script_run_time = 30
  • dom.max_script_run_time = 20

I just increased each value by 10.

Question owner

Thank you finitarry! Where does one find "about:config"? Been looking for it, and don't see it.

  ~Alec

Question owner

Nevermind, found it! Hope it works :)

robinam 0 solutions 1 answers

I think I have the same problem even if it's not only Facebook but Google, too, to get Firefox slowed down. For me, it was helpful to turn the Flash plugin off (Shockwave Flash 11.5 r502), but that isn't a suitable solution.

finitarry 157 solutions 2175 answers

You do not have to use javascript with Google. I use it with javascript blocked (when I am not using Startpage).

Question owner

Increasing the value didn't help, btw. Still a mess. Contacted Avast and they said it might be the result of their newest program version, and to wait for an update with bug fixes... No idea how long THAT'S gonna take. For now, I'm just using FB in Internet Explorer, which works fine. Just would prefer to keep it in Firefox.

TheOldFox 110 solutions 619 answers

Helpful Reply

The "wrc" in chrome://wrc/content/overlay.js appears to be generated by Avast's Web Rep Control. Someone else with a similar problem posted on the Avast forum here - https://forum.avast.com/index.php?topic=108514.0 - (that link tells you how to disable WRC) but has not received an answer. You may want to register and post a question on the Avast forum here - https://forum.avast.com/

Firefox has a somewhat similar built-in function for malware and phishing sites


You have the following old versions of Java Console that were not removed when you updated Java. Java's installer does not always remove those old Console files which you do not need. You can also remove the current version if you do not do Java design/development work, though the new Console will be installed each time that you update Java.

  • Old - Java Console 6.0.33 {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
  • Old - Java Console 6.0.35 {CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
  • Current - Java Console 6.0.37 {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}

How to manually remove - http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions


You need to check your Plugins and update as needed.

  1. Check your Plugins - https://www.mozilla.org/en-US/plugincheck/
  2. Shockwave Flash 11.4 r402
  3. Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612 (not the same as Adobe Flashplayer/Shockwave Flash/Flash)

Modified by TheOldFox

Question owner

Thank you, TheOldFox!