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FireFox went fully transparent and nothing works

Posted

I was in the middle of surfing when suddenly Firefox went fully transparent and there is nothing i could do. Only minimize, restore and close works.

I have tried updating flash, re-installing Firefox and nothing works.

http://imageshack.us/a/img5/8683/75930925.jpg http://imageshack.us/a/img18/1740/89238227.jpg

I was in the middle of surfing when suddenly Firefox went fully transparent and there is nothing i could do. Only minimize, restore and close works. I have tried updating flash, re-installing Firefox and nothing works. http://imageshack.us/a/img5/8683/75930925.jpg http://imageshack.us/a/img18/1740/89238227.jpg

Chosen solution

hello yAxOr, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here...

if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Read this answer in context 3

Additional System Details

This happened

Every time Firefox opened

This started when...

I was on FB, and nothing was updating.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.95 Safari/537.4

More Information

philipp
  • Top 25 Contributor
  • Moderator
5214 solutions 23055 answers

Chosen Solution

hello yAxOr, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here...

if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

hello yAxOr, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here... if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]

Question owner

It WORKS!

It WORKS!
Tyler Downer
  • Top 25 Contributor
  • Moderator
1499 solutions 10399 answers

yaxor, what exactly made the problem go away? can you please go into about:support and copy and paste that information to this thread?

yaxor, what exactly made the problem go away? can you please go into about:support and copy and paste that information to this thread?
philipp
  • Top 25 Contributor
  • Moderator
5214 solutions 23055 answers

from another user we found out that this might be related to malware, could you see if you have the same addons installed, remove/disable them & run a in-depth scan of your system with security software - see https://support.mozilla.org/en-US/questions/940393#answer-377118

from another user we found out that this might be related to malware, could you see if you have the same addons installed, remove/disable them & run a in-depth scan of your system with security software - see https://support.mozilla.org/en-US/questions/940393#answer-377118
redtailpa 0 solutions 1 answers

Firefox works in safe mode, but in normal mode I have disabled hdw acceleration, run scans and removed 1 bug and disabled addons but no change.

Firefox works in safe mode, but in normal mode I have disabled hdw acceleration, run scans and removed 1 bug and disabled addons but no change.
Tyler Downer
  • Top 25 Contributor
  • Moderator
1499 solutions 10399 answers

Have you Reset Firefox? Refresh Firefox - reset add-ons and settings have you run malwarebytes and TDSSKIller?

Have you Reset Firefox? [[Reset Firefox – easily fix most problems]] have you run malwarebytes and TDSSKIller?
cor-el
  • Top 10 Contributor
  • Moderator
16991 solutions 153418 answers

Helpful Reply

Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.


Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox. *C:\Program Files\Mozilla Firefox\ *http://kb.mozillazine.org/Installation_directory Download a fresh Firefox copy and save the file to the desktop. *Firefox 16.0.x: http://www.mozilla.org/en-US/firefox/all.html Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software. *Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox. If you keep having problems then also create a new profile. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Question owner

Ok, i just ran Firefox in safe mode and turned off DownThemAll 2.0.15. I had that thing installed long time ago and it never caused any problems. That is in tools/add-ons/extensions

Sorry for late answer.

Ok, i just ran Firefox in safe mode and turned off DownThemAll 2.0.15. I had that thing installed long time ago and it never caused any problems. That is in tools/add-ons/extensions Sorry for late answer.