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I cannot get rid of www.claro-search.com that is always the default page, no matter what I do. Please advise. Thanks.

Posted

No matter what I do, I cannot set the default page. It's always: http://www.claro-search.com/?affID=114508&tt=4212_2&babsrc=HP_clro&mntrId=c4f62aec0000000000000025b32822e5

Setting the Home Page (options) does not help. The next time I start Firefox the www.claro-search.com page appears as the default.

No matter what I do, I cannot set the default page. It's always: http://www.claro-search.com/?affID=114508&tt=4212_2&babsrc=HP_clro&mntrId=c4f62aec0000000000000025b32822e5 Setting the Home Page (options) does not help. The next time I start Firefox the www.claro-search.com page appears as the default.

Additional System Details

This happened

Every time Firefox opened

This started when...

A couple of days ago, after I downloaded some free software from the claro site

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • SiteAdvisor
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Next Generation Java Plug-in 1.6.0_33 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • 4.1.10329.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.claro-search.com/?affID=114508&tt=4212_2&babsrc=HP_clro&mntrId=c4f62aec0000000000000025b32822e5
browser.startup.homepage_override.buildID
20121010144125
browser.startup.homepage_override.mstone
16.0.1
extensions.lastAppVersion
16.0.1
gfx.direct3d.prefer_10_1
true
keyword.URL
http://www.claro-search.com/?affID=114508&tt=4212_2&babsrc=KW_clro&mntrId=c4f62aec0000000000000025b32822e5&q=
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
NVIDIA GeForce GTX 560
Vendor ID
0x10de
Device ID
0x1201
Adapter RAM
1023
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.13.142
Driver Date
5-15-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17514)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 ) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
2/2 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

philipp
  • Top 10 Contributor
  • Moderator
4866 solutions 21528 answers

hello airimescu, please perform the following steps - hopefully they should remove the remaining bits of this adware:

  • go to firefox > help > troubleshooting information > profile folder - "show folder", then a new window will open up. in this window look out for a file named user.js, delete or rename this file and restart firefox afterwards. this will get rid of the file that is overwriting your custom set homepage.
hello airimescu, please perform the following steps - hopefully they should remove the remaining bits of this adware: * go to firefox > help > troubleshooting information > profile folder - "show folder", then a new window will open up. in this window look out for a file named user.js, delete or rename this file and restart firefox afterwards. this will get rid of the file that is overwriting your custom set homepage. * install the serach reset addon, it will revert some other settings that got modified by babylon back to the default ones: https://addons.mozilla.org/firefox/addon/searchreset/
cor-el
  • Top 10 Contributor
  • Moderator
15691 solutions 141917 answers

See also:

See also: *[[/questions/934685]] Firefox Homepage Hijacked by Claro-Search *[[/questions/933520]] Whenever I click on plus tab on firefox browser, Isearch.claro page opens up. *[[/questions/934390]] How do i get rid of Claro-Search taking over NEW TAB function?