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MY LAPTOP IN FIREFOX SHOWS , THE PAGE CANNOT BE DISPLAYED, IT IS LOCKED ONTO THIS AND I CANNOT ACCESS ANY PROGRAMS?

Posted

My laptop, which I run in Firefox shows, THE PAGE CANNOT BE DISPLAYED. it is frozen on this page, i also have access to a notebook pc, so i can download a link via usb if required.

The problem I have is not with this PC, but with my Compaq laptop. The page is frozen and I cannot access any other part of my system to do a reset to an earlier time.

My laptop, which I run in Firefox shows, THE PAGE CANNOT BE DISPLAYED. it is frozen on this page, i also have access to a notebook pc, so i can download a link via usb if required. The problem I have is not with this PC, but with my Compaq laptop. The page is frozen and I cannot access any other part of my system to do a reset to an earlier time.

Modified by billtwhiz

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_34 for Mozilla browsers
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Motive Plugin for Mozilla Browsers
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:6.0.1) Gecko/20100101 Firefox/6.0.1

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1283 solutions 8493 answers

Well, first the Version of Firefox you are running is extremely old and out of date. Let's try the following to get your Firefox back up and working:

Scan for Malware

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try some of the following programs to scan for malware:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Update

After Scanning for malware, you have several things that are very out of date and are leaving you very vulnerable to viruses.

First, update Firefox to Firefox 15.0.1 Update Firefox to the latest version.

Then update your plugins. http://www.mozilla.org/plugincheck/

Finally, update Windows. windowsupdate.microsoft.com

Reset Firefox Finally, if this still doesn't work, try to Reset Firefox. Refresh Firefox - reset add-ons and settings

Well, first the Version of Firefox you are running is extremely old and out of date. Let's try the following to get your Firefox back up and working: '''Scan for Malware''' Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try some of the following programs to scan for malware: * [http://www.malwarebytes.org/mbam.php MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://windows.microsoft.com/MSE Microsoft Security Essentials] (A good permanent anti-virus if you don't already have one) Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. '''Update''' After Scanning for malware, you have several things that are very out of date and are leaving you very vulnerable to viruses. First, update Firefox to Firefox 15.0.1 [[Update Firefox to the latest version]]. Then update your plugins. [http://www.mozilla.org/plugincheck/ http://www.mozilla.org/plugincheck/] Finally, update Windows. [http://windowsupdate.microsoft.com windowsupdate.microsoft.com] '''Reset Firefox''' Finally, if this still doesn't work, try to Reset Firefox. [[Reset Firefox – easily fix most problems]]