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When I "copy" text from a website and "paste" it in an email or Word document, the receiving application locks up.

Posted

I first noticed this problem yesterday when trying to copy/paste into Word 2003. I disabled all Add-ons, restarted FF, problem solved. I enabled all Add-ons, restarted FF and problem went away. Today it is back but not only a problem with Word but Windows Live Mail too. I see others have this problem so it seems to be a FF problem and not just mine. I'm running FF 15.0.1.

Additional System Details

This happened

Every time Firefox opened

This started when...

9/27/2012

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 1.6.0_35 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • Picasa plugin
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • Coupons, Inc. Coupon Printer Plugin
  • getplusplusadobe16263
  • 2.0.0048.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Npdsplay dll
  • npsharedview
  • 1.7.0059.1
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Abduction!
3.0.14
true
{b0e1b4a6-2c6f-4e99-94f2-8e625d7ae255}
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Collusion
0.16.3
true
jid1-F9UJ2thwoAm5gQ@jetpack
Email This! Bookmarklet Extension
2.3.0
true
gmailthis@lazyrussian.com
IE Tab 2 (FF 3.6+)
4.1.3.1
true
{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
IE View
1.5.1
true
{6e84150a-d526-41f1-a480-a67d3fed910d}
Java Console
6.0.33
true
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.35
true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
LastPass
2.0.0
true
support@lastpass.com
Paste Email Plus
3.3
true
pasteemailplus@guid.customsoftwareconsult.com
Pixlr Grabber
2.1.1
true
{d47a9f51-8281-43fa-f450-f28ef8735e9a}
Print/Print Preview
0.9
true
{19EB90DC-A456-458b-8AAC-616D91AAFCE1}
ReminderFox
2.0.1
true
{ada4b710-8346-4b82-8199-5de2b400a6ae}
Yet Another Smooth Scrolling
3.0.24
true
yetanothersmoothscrolling@kataho
Click&Clean
4.0
false
clickclean@hotcleaner.com
Clipmarks
4.0.1
false
{e1170235-2845-420c-acc3-42261a29dd46}
Java Quick Starter
1.0
false
jqs@sun.com
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.history_expire_days.mirror
180
browser.history_expire_days_min
0
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.search.suggest.enabled
false
browser.search.update
false
browser.search.useDBForOrder
true
browser.sessionstore.restore_on_demand
false
browser.startup.homepage
http://news.cincinnati.com/
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
browser.tabs.loadInBackground
false
browser.tabs.onTop
false
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
dom.ipc.plugins.enabled.npietab2.dll
true
extensions.lastAppVersion
15.0.1
font.internaluseonly.changed
true
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
gfx.blacklist.suggested-driver-version
6.14.10.4926
keyword.URL
http://isearch.avg.com/search?cid=%7B878fe7b0-5e33-41e6-821d-d60dee7883f5%7D&mid=b4b7cd22d5cb4c58a6761e2f75b97554-cf1b79…
network.cookie.prefsMigrated
true
network.dns.disablePrefetch
true
network.http.max-connections
100
network.http.max-connections-per-server
50
network.http.max-persistent-connections-per-proxy
20
network.http.max-persistent-connections-per-server
20
network.http.pipelining
true
network.http.pipelining.maxrequests
10
network.http.pipelining.ssl
true
network.http.proxy.pipelining
true
network.http.request.max-start-delay
1
places.database.lastMaintenance
1348696865
places.history.expiration.transient_current_max_pages
53422
places.history.expiration.transient_optimal_database_size
85475164
places.last_vacuum
1296933952
print.print_printer
HP LaserJet 4L
print.printer_CutePDFWriter.print_bgcolor
false
print.printer_CutePDFWriter.print_bgimages
false
print.printer_CutePDFWriter.print_command
print.printer_CutePDFWriter.print_downloadfonts
false
print.printer_CutePDFWriter.print_edge_bottom
0
print.printer_CutePDFWriter.print_edge_left
0
print.printer_CutePDFWriter.print_edge_right
0
print.printer_CutePDFWriter.print_edge_top
0
print.printer_CutePDFWriter.print_evenpages
true
print.printer_CutePDFWriter.print_footercenter
print.printer_CutePDFWriter.print_footerleft
&PT
print.printer_CutePDFWriter.print_footerright
&D
print.printer_CutePDFWriter.print_headercenter
print.printer_CutePDFWriter.print_headerleft
&T
print.printer_CutePDFWriter.print_headerright
&U
print.printer_CutePDFWriter.print_in_color
true
print.printer_CutePDFWriter.print_margin_bottom
0.5
print.printer_CutePDFWriter.print_margin_left
0.5
print.printer_CutePDFWriter.print_margin_right
0.5
print.printer_CutePDFWriter.print_margin_top
0.5
print.printer_CutePDFWriter.print_oddpages
true
print.printer_CutePDFWriter.print_orientation
0
print.printer_CutePDFWriter.print_page_delay
50
print.printer_CutePDFWriter.print_pagedelay
500
print.printer_CutePDFWriter.print_paper_data
1
print.printer_CutePDFWriter.print_paper_height
11.00
print.printer_CutePDFWriter.print_paper_size_type
0
print.printer_CutePDFWriter.print_paper_size_unit
0
print.printer_CutePDFWriter.print_paper_width
8.50
print.printer_CutePDFWriter.print_reversed
false
print.printer_CutePDFWriter.print_scaling
1.00
print.printer_CutePDFWriter.print_shrink_to_fit
true
print.printer_CutePDFWriter.print_to_file
false
print.printer_CutePDFWriter.print_unwriteable_margin_bottom
0
print.printer_CutePDFWriter.print_unwriteable_margin_left
0
print.printer_CutePDFWriter.print_unwriteable_margin_right
0
print.printer_CutePDFWriter.print_unwriteable_margin_top
0
print.printer_CutePDF_Writer.print_bgcolor
false
print.printer_CutePDF_Writer.print_bgimages
false
print.printer_CutePDF_Writer.print_command
print.printer_CutePDF_Writer.print_downloadfonts
false
print.printer_CutePDF_Writer.print_edge_bottom
0
print.printer_CutePDF_Writer.print_edge_left
0
print.printer_CutePDF_Writer.print_edge_right
0
print.printer_CutePDF_Writer.print_edge_top
0
print.printer_CutePDF_Writer.print_evenpages
true
print.printer_CutePDF_Writer.print_footercenter
print.printer_CutePDF_Writer.print_footerleft
&PT
print.printer_CutePDF_Writer.print_footerright
&D
print.printer_CutePDF_Writer.print_headercenter
print.printer_CutePDF_Writer.print_headerleft
&T
print.printer_CutePDF_Writer.print_headerright
&U
print.printer_CutePDF_Writer.print_in_color
true
print.printer_CutePDF_Writer.print_margin_bottom
0.5
print.printer_CutePDF_Writer.print_margin_left
0.5
print.printer_CutePDF_Writer.print_margin_right
0.5
print.printer_CutePDF_Writer.print_margin_top
0.5
print.printer_CutePDF_Writer.print_oddpages
true
print.printer_CutePDF_Writer.print_orientation
0
print.printer_CutePDF_Writer.print_pagedelay
500
print.printer_CutePDF_Writer.print_paper_data
1
print.printer_CutePDF_Writer.print_paper_height
11.00
print.printer_CutePDF_Writer.print_paper_size_type
0
print.printer_CutePDF_Writer.print_paper_size_unit
0
print.printer_CutePDF_Writer.print_paper_width
8.50
print.printer_CutePDF_Writer.print_reversed
false
print.printer_CutePDF_Writer.print_scaling
1.00
print.printer_CutePDF_Writer.print_shrink_to_fit
true
print.printer_CutePDF_Writer.print_to_file
false
print.printer_CutePDF_Writer.print_unwriteable_margin_bottom
0
print.printer_CutePDF_Writer.print_unwriteable_margin_left
0
print.printer_CutePDF_Writer.print_unwriteable_margin_right
0
print.printer_CutePDF_Writer.print_unwriteable_margin_top
0
print.printer_GreenPrint.print_bgcolor
false
print.printer_GreenPrint.print_bgimages
false
print.printer_GreenPrint.print_command
print.printer_GreenPrint.print_downloadfonts
false
print.printer_GreenPrint.print_edge_bottom
0
print.printer_GreenPrint.print_edge_left
0
print.printer_GreenPrint.print_edge_right
0
print.printer_GreenPrint.print_edge_top
0
print.printer_GreenPrint.print_evenpages
true
print.printer_GreenPrint.print_footercenter
print.printer_GreenPrint.print_footerleft
&PT
print.printer_GreenPrint.print_footerright
&D
print.printer_GreenPrint.print_headercenter
print.printer_GreenPrint.print_headerleft
&T
print.printer_GreenPrint.print_headerright
&U
print.printer_GreenPrint.print_in_color
true
print.printer_GreenPrint.print_margin_bottom
0.5
print.printer_GreenPrint.print_margin_left
0.5
print.printer_GreenPrint.print_margin_right
0.5
print.printer_GreenPrint.print_margin_top
0.5
print.printer_GreenPrint.print_oddpages
true
print.printer_GreenPrint.print_orientation
0
print.printer_GreenPrint.print_pagedelay
500
print.printer_GreenPrint.print_paper_data
1
print.printer_GreenPrint.print_paper_height
11.00
print.printer_GreenPrint.print_paper_size_type
0
print.printer_GreenPrint.print_paper_size_unit
0
print.printer_GreenPrint.print_paper_width
8.50
print.printer_GreenPrint.print_reversed
false
print.printer_GreenPrint.print_scaling
1.00
print.printer_GreenPrint.print_shrink_to_fit
true
print.printer_GreenPrint.print_to_file
false
print.printer_GreenPrint.print_unwriteable_margin_bottom
0
print.printer_GreenPrint.print_unwriteable_margin_left
0
print.printer_GreenPrint.print_unwriteable_margin_right
0
print.printer_GreenPrint.print_unwriteable_margin_top
0
print.printer_HP_LaserJet_4L.print_bgcolor
false
print.printer_HP_LaserJet_4L.print_bgimages
false
print.printer_HP_LaserJet_4L.print_command
print.printer_HP_LaserJet_4L.print_downloadfonts
false
print.printer_HP_LaserJet_4L.print_edge_bottom
0
print.printer_HP_LaserJet_4L.print_edge_left
0
print.printer_HP_LaserJet_4L.print_edge_right
0
print.printer_HP_LaserJet_4L.print_edge_top
0
print.printer_HP_LaserJet_4L.print_evenpages
true
print.printer_HP_LaserJet_4L.print_footercenter
print.printer_HP_LaserJet_4L.print_footerleft
&PT
print.printer_HP_LaserJet_4L.print_footerright
&D
print.printer_HP_LaserJet_4L.print_headercenter
print.printer_HP_LaserJet_4L.print_headerleft
&T
print.printer_HP_LaserJet_4L.print_headerright
&U
print.printer_HP_LaserJet_4L.print_in_color
true
print.printer_HP_LaserJet_4L.print_margin_bottom
0.5
print.printer_HP_LaserJet_4L.print_margin_left
0.5
print.printer_HP_LaserJet_4L.print_margin_right
0.5
print.printer_HP_LaserJet_4L.print_margin_top
0.5
print.printer_HP_LaserJet_4L.print_oddpages
true
print.printer_HP_LaserJet_4L.print_orientation
0
print.printer_HP_LaserJet_4L.print_page_delay
50
print.printer_HP_LaserJet_4L.print_pagedelay
500
print.printer_HP_LaserJet_4L.print_paper_data
1
print.printer_HP_LaserJet_4L.print_paper_height
11.00
print.printer_HP_LaserJet_4L.print_paper_size_type
0
print.printer_HP_LaserJet_4L.print_paper_size_unit
0
print.printer_HP_LaserJet_4L.print_paper_width
8.50
print.printer_HP_LaserJet_4L.print_reversed
false
print.printer_HP_LaserJet_4L.print_scaling
1.00
print.printer_HP_LaserJet_4L.print_shrink_to_fit
true
print.printer_HP_LaserJet_4L.print_to_file
false
print.printer_HP_LaserJet_4L.print_unwriteable_margin_bottom
0
print.printer_HP_LaserJet_4L.print_unwriteable_margin_left
0
print.printer_HP_LaserJet_4L.print_unwriteable_margin_right
0
print.printer_HP_LaserJet_4L.print_unwriteable_margin_top
0
privacy.clearOnShutdown.history
false
privacy.cpd.formdata
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) 82945G Express Chipset Family
Vendor ID
0x8086
Device ID
0x2772
Adapter RAM
Unknown
Adapter Drivers
igxprd32
Driver Version
6.14.10.4785
Driver Date
2-26-2007
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.4926 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.4926 or newer.
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Question owner

That's what I changed, the Location Bar section. Under History, I've selected "Use custom settings" and it has been set that way for a long time.

jscher2000
  • Top 10 Contributor
2369 solutions 20966 answers

It may be time to try a reset. Make a note of your current extensions. If any of them stores data locally in your Firefox settings, we should investigate whether/how you can migrate that data.

Firefox's Reset feature, as noted much earlier in this thread, duplicates certain key data from your active settings folder into a new one, bypassing extensions, custom preferences, and potentially problematic settings files. You will need to reinstall your extensions; your plugins will still be active.

More information in this article: Reset Firefox – easily fix most problems.

Reset moves your old settings folder to the desktop. Please retain that folder for a couple of weeks until you are 100% certain you don't need anything from it.

Does it make any difference?

Question owner

OK, I'll try the reset but it will be a few days away. I am tied up tomorrow and leaving for a brief vacation on Friday. I'll return on April 8 to do the Reset and will post the results.