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Firefox 15 'not responding' / hanging all the time and Flash player 11.4 still crashing

Posted

I have 2 issues while I'm using Firefox 15 a) flash player 11.4 crashing in Firefox and b) Firefox just not responding for 5/ 10 minutes at a time. I have Firefox 15.1 now and the so-called 'patch' for flash player as I'm now on version 11.4 flash player , I've disabled hardware acceleration to no avail and I'm sorry but the' Disabling Protected Mode in Flash' looks very complicated for the average user , and I don't have real-player. I have also tried 'safe mode with extensions disabled , it's OK for a little while but then starts hanging / flash crashing. I have started a new thread as this issue is on-going ( for me anyway) is it possible that the Firefox not responding issue is related to the flash player crashing issue I have because sometimes the two happen at nearly the same time for example Firefox hangs for 5/10 minutes then the flash player crashes ( sometimes Firefox hangs for 5/10minutes and flash player doesn't crash), either way using Firefox has become a nightmare for me these past few months , with all the flash crashes every 10/15 minutes and Firefox not responding every 10/15minutes it takes me forever to do anything on-line. ( I even had a not responding period of 5minutes as I was writing this .) Please any advice how to deal with the crashing of flash all the time and Firefox not responding/ hanging so often . I have included the crash reports IDs below.

I have 2 issues while I'm using Firefox 15 a) flash player 11.4 crashing in Firefox and b) Firefox just not responding for 5/ 10 minutes at a time. I have Firefox 15.1 now and the so-called 'patch' for flash player as I'm now on version 11.4 flash player , I've disabled hardware acceleration to no avail and I'm sorry but the' Disabling Protected Mode in Flash' looks very complicated for the average user , and I don't have real-player. I have also tried 'safe mode with extensions disabled , it's OK for a little while but then starts hanging / flash crashing. I have started a new thread as this issue is on-going ( for me anyway) is it possible that the Firefox not responding issue is related to the flash player crashing issue I have because sometimes the two happen at nearly the same time for example Firefox hangs for 5/10 minutes then the flash player crashes ( sometimes Firefox hangs for 5/10minutes and flash player doesn't crash), either way using Firefox has become a nightmare for me these past few months , with all the flash crashes every 10/15 minutes and Firefox not responding every 10/15minutes it takes me forever to do anything on-line. ( I even had a not responding period of 5minutes as I was writing this .) Please any advice how to deal with the crashing of flash all the time and Firefox not responding/ hanging so often . I have included the crash reports IDs below.

Additional System Details

Installed Plug-ins

  • Google Update
  • npsitesafety
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.4 r402
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • VLC media player Web Plugin 2.0.2
  • SiteAdvisor
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.10411.0
  • Facebook Video Calling Plugin
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • np-mswmp
  • Macromedia Authorware Web Player Netscape plug-in, version 2004

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Report ID Date Submitted
bp-db063dcf-1c0e-4a75-876f-2cc012120923 23/09/201209:47
bp-646ced39-472c-4513-8b3b-b1f9d2120923 23/09/201209:47
bp-d365976a-32a6-4b62-903c-5dd412120922 22/09/201211:58
bp-675f07a8-37c2-4e17-8ccc-ea8bf2120922 22/09/201211:58
bp-dee6cfa3-aff9-4742-abbb-91c7e2120922 22/09/201210:52
bp-75ead75e-4146-4ec7-9f05-83bd42120922 22/09/201210:52
e26a1734-a1c6-4dea-b601-2acc34e2cb8e 20/09/201221:34
85133574-6cc8-49c9-97dd-fbb0a926eaf2 20/09/201221:34
4be1df5e-f4a7-4d43-bb86-d03d041394e9 20/09/201221:31
665d7b13-b1e5-4397-892c-06c277d6df83 19/09/201223:24
b0ed8e43-3637-4662-8f3b-4a8988878e2d 19/09/201223:24
28176d68-60ff-4158-853b-9df10830a6d9 19/09/201214:50
ef2fbec8-3032-4f23-80a6-de17ee39a732 19/09/201214:49
bp-20590f63-3d7e-44d8-bce7-b95882120918 18/09/201213:13
bp-17df7708-2ca4-4d8e-be63-82a782120918 18/09/201213:13
bp-aba716d1-0595-47f7-8f99-4ed9c2120914 14/09/201215:15
bp-cf1bafed-40b5-47ad-a52f-af8152120914 14/09/201215:15
bp-d6a0cca9-f630-4594-a768-aea042120914 14/09/201213:09
bp-dae266ff-9819-438e-9928-b9144212091414/09/201213:09
bp-f74f4b72-fca1-4bfe-b4e2-878562120914 14/09/201212:41
bp-e75eb33c-49db-4960-b54a-7dc1a2120914 14/09/201212:41
6d705172-75dd-4c5b-bc12-3ea67a66f981 13/09/201222:00
d9d1ff41-0eb0-47d0-bbd3-02c4890b3b52 13/09/201222:00
bp-f0f2c723-3acf-4a0e-a487-5910d2120913 13/09/201221:04
bp-8a42c158-2c33-432f-8fd9-bab752120913 13/09/201221:04
7f7b4c45-6f8f-449d-a55d-c0177bac8e94 13/09/201220:28
e7bcaa20-5508-407e-a36d-7c6e1042ae87 13/09/201220:28
bp-c5537bb6-4005-40eb-8d7f-b8aa42120913 13/09/201220:14
bp-09c89198-eee2-4f07-ba08-2e28c2120913 13/09/201220:14
848bf7e6-881b-41d5-9e00-b9500e1be1b3 13/09/201218:38
91d3905b-d560-486d-be13-f7beaffa7f74 13/09/201218:38
49e29396-8087-4310-82a5-6423fcd56f47 13/09/201218:10
d21b46cc-dcf3-4db7-91f0-1bcfd64f66f8 13/09/201218:10
a4c56fc2-3de5-4912-b2b7-138266850b36 13/09/201213:15
75da7f7d-6a9e-4fce-9aa1-7c3e9d4b359f 13/09/201213:15
c8d1a059-abae-4bef-912f-2594731e18bb 12/09/201221:52
e3ee39be-eae2-404f-bbd6-211ee98821e3 12/09/201221:52
bp-1b352a39-7c43-44c7-bc24-812dd2120911 11/09/201212:31
bp-7c4e6672-18cc-46d9-b585-d38092120911 11/09/201212:31
bp-272d9659-6d97-4495-adaf-fdd842120910 10/09/201211:59
bp-e972c192-0f6a-4b44-9641-52b2d2120910 10/09/201211:59
64b218fa-5e99-4e04-ba36-6e5cd639a842 09/09/201214:04
d02ffd23-2bf9-4d20-b431-badbde5b8ffe 09/09/201214:04
843d8378-faf4-4bfe-950d-880a5f102897 09/09/201213:25
4d6cfa70-d7d7-4f83-96d3-6695900e66e6 09/09/201213:24
7eace735-3ec9-4fe8-afb5-52842b785dce 09/09/201213:24
bp-092f573c-e49e-4c88-b62e-0a0142120908 08/09/201223:26
bp-3036cbdf-b0de-408a-9c5e-a9d362120908 08/09/201223:26
b902dd2b-6e97-4475-b82a-6a4f7589a0f2 08/09/201222:58
70aae51c-551d-4be0-ad88-c8244508df4a 08/09/201222:58
d3807559-ebe5-48d4-a77d-4721fabd90a4 08/09/201222:28
f3c638f5-ddbd-4996-a5dc-c228ba3ac54c 08/09/201222:28
fd781b31-dafd-4757-a428-ea05f96a2ae4 08/09/201222:20
bp-e578467b-3546-4230-9e62-aa7642120908 08/09/201209:21
bp-431b8aff-43c6-4350-a889-61b6e2120908 08/09/201209:21
8f5f212d-2d4f-401a-b2ec-3bf846cb852c 05/09/201210:45
c06fb594-747f-4652-8adc-83811b725782 05/09/201210:45
dc9b4b31-ec1c-4a60-985a-27438b4b11ec 04/09/201223:02
97cc2d69-d621-4d28-9250-3402666798d8 04/09/201223:02
ddd01dd6-dccb-4aee-a614-59d4fbe08428 04/09/201220:58
bp-bf086ddc-4d54-4772-9a0b-2126e2120904 04/09/201220:41
bp-a45c5433-1b7f-45d7-b31e-68b8e2120904 04/09/201220:41
bp-e59492c1-895c-4acb-ae4e-e50d82120904 04/09/201219:18
bp-6e936991-032b-4186-8d58-a1a372120904 04/09/201219:18
5bf80425-156b-4836-9177-c39b99086878 04/09/201217:52
4da88296-d8b1-465a-8512-3512b69911e8 04/09/201217:46
bp-7c50c6c6-ea93-4ac9-9381-4765c2120904 04/09/201217:46
bp-f893352a-47b5-4f35-8838-d7a732120904 04/09/201217:46
76a4f5ce-71cc-47ff-84a5-5aa29f7786fb 04/09/201217:43
9050f9f0-cabe-4b0c-b0fd-b06f6cba61cf 04/09/201217:00
0f143af2-e56a-411b-8a77-d2351d61a101 04/09/201217:00
db064c43-20d0-4d80-99bf-ddb6f1e6a5d5 04/09/201216:38
bp-fb138a71-f4cd-4a22-beea-763f92120902 02/09/201215:38
bp-e8ba3e7b-3b50-43ff-9522-cde012120902 02/09/201215:38
f95f2e77-91ae-4068-ad0d-8b35a24d7753 02/09/201211:41
bc692962-740d-4aba-a22f-21fa9e28bb05 02/09/201211:37
5e924ac4-9ac6-49dd-9863-2497eef6a6f3 02/09/201211:36
bp-fe5b151a-f61f-4717-9586-d8dbc2120902 02/09/201211:16
bp-aca46c33-4813-4c06-8061-28cd02120902 02/09/201211:16
bp-72291bf3-c41b-4a98-8fd9-a922d2120902 02/09/201209:24
bp-d86cecaa-8c85-478f-b19d-2f0592120902 02/09/201209:24
bp-73f441e7-59db-4f72-9faa-806012120901 02/09/201200:56
bp-b774598c-ac47-4b9d-a431-a5ce62120901 02/09/201200:56
0639b355-5c73-4e74-89a4-afba94da6fd0 02/09/201200:03
2e03000b-78bf-4705-9801-2cee618de6c6 02/09/201200:03
fc9621b8-2492-4a12-944d-016fdda5ac4c 01/09/201220:41
bbcab56a-cce4-40d7-b97f-15dab777e3a5 01/09/201220:41
2ae62530-e839-4d1b-a93f-a72fc55a7ca1 01/09/201219:57
275e4a5f-0109-4107-a7cc-b6239eafa430 01/09/201219:57
f6fb18a4-12cb-4b80-9857-35a9f80eb08e 31/08/201210:08
67cc8742-d840-4da1-8fd9-849888aa42a1 30/08/201218:57
2e74487f-8857-4cbd-9f9f-ccfebe129876 27/08/201212:51
9d357110-549d-48bf-b559-0dcf91bd4b4e 27/08/201212:50

petergumm 0 solutions 2 answers

I just cured the "not responding" and hanging problem with my laptop by going to "tools"- "add-ons" and then "extensions" in the left pane, and removing McAfee Script Scan. I then re-started Firefox, and it's performing like new.

I just cured the "not responding" and hanging problem with my laptop by going to "tools"- "add-ons" and then "extensions" in the left pane, and removing McAfee Script Scan. I then re-started Firefox, and it's performing like new.
John99 971 solutions 13138 answers

I note you have provided a long list of Crash IDs (Some are hangs). Can you first of all confirm that you only have problems when you have Flash Player installed and enabled ?

I note from your other thread /questions/932156#answer-370917 that you already use multiple profiles.

If you get crashes when FlashPlayer is not in use please

  • use a profile with no plugins enabled
  • start in safe mode
  • post a couple of Crash IDs

If Flash Player is hanging or crashing

You did mention in the previous thread that disabling protectedmode was complicated for an ordinary user, but it should be well within the the capabilities of someone using multiple profiles, web development tools and firebug.

I note you have provided a long list of Crash IDs (Some are hangs). Can you first of all confirm that you only have problems when you have Flash Player installed and enabled ? I note from your other thread [/questions/932156#answer-370917] that you already use multiple profiles. If you get crashes when FlashPlayer is not in use please * use a profile with no plugins enabled * start in safe mode * post a couple of Crash IDs If Flash Player is hanging or crashing * try with hardware acceleration off * as suggested in the previous thread try with Adobe FlashPlayer's protected mode disabled. ** http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows You did mention in the previous thread that disabling protectedmode was complicated for an ordinary user, but it should be well within the the capabilities of someone using multiple profiles, web development tools and firebug.
cutmetal 0 solutions 23 answers

Helpful Reply

I was having the same problem.... But I keep forgetting that when you upgrade firefox or it updates automatically ... you need to right click on the firefox start up icon, go into properties, click on the compatibilities tab, and put a check in the "Run This Program As An Administrator" box, then hit apply. Start Firefox, and it should work OK. Problem is...each time you upgrade firefox and/or I think Adobe flash... you need to make sure that box is checked. This is on Firefox 15.0.1 with Adobe Flash 11.4.402.278 all up to date, Windows 7 64bit.

I was having the same problem.... But I keep forgetting that when you upgrade firefox or it updates automatically ... you need to right click on the firefox start up icon, go into properties, click on the compatibilities tab, and put a check in the "Run This Program As An Administrator" box, then hit apply. Start Firefox, and it should work OK. Problem is...each time you upgrade firefox and/or I think Adobe flash... you need to make sure that box is checked. This is on Firefox 15.0.1 with Adobe Flash 11.4.402.278 all up to date, Windows 7 64bit.

Modified by cutmetal

Question owner

ha ha john99, i use firebug but i don't really know what I'm doing , i usually follow other peoples instructions , but like you said i should beable to do the protected mode >disabled solution . i have already turned hardware acceleration off .

As it is at the moment the crashes seem to be less frequent and firefox isn't doing the not responding thing as much either ,. I don't know if it's something I've done or an update. thank-you for your advice .
ha ha john99, i use firebug but i don't really know what I'm doing , i usually follow other peoples instructions , but like you said i should beable to do the protected mode >disabled solution . i have already turned hardware acceleration off . As it is at the moment the crashes seem to be less frequent and firefox isn't doing the not responding thing as much either ,. I don't know if it's something I've done or an update. thank-you for your advice .

Question owner

hello cutmental, thank-you for reply / advice.

Quick question is it safe to run firefox in Administrator , i read somewhere it was a security risk running it as administrator as you surf the web because if you visit a iffy site with viruses and wot-not and you are running your browser as administrator you are giving it extra access to your system so hence are  giving any iffy sites you may visit extra rights/ access too.
( I know I haven't explained what I'm trying to say very well or in techie terms but i hope you know what i mean)
hello cutmental, thank-you for reply / advice. Quick question is it safe to run firefox in Administrator , i read somewhere it was a security risk running it as administrator as you surf the web because if you visit a iffy site with viruses and wot-not and you are running your browser as administrator you are giving it extra access to your system so hence are giving any iffy sites you may visit extra rights/ access too. ( I know I haven't explained what I'm trying to say very well or in techie terms but i hope you know what i mean)
John99 971 solutions 13138 answers

It is good practice to use lower privilege accounts, where possible for day to day work. That does help reduce some security risks.

Unfortunately many users do not do that but instead run as admin. User Account Control (UAC) is a double edged sword. It allows a user to change permissions on the fly, but if effective it may also be perceived as an annoyance and be turned off.

Much software required an admin account to be used, for a standard install, partly because it can then install for all users. As you note malware also likes admin accounts as it can then potentially take full control of the computer.

A couple of articles with background info

It is good practice to use lower privilege accounts, where possible for day to day work. That does help reduce some security risks. Unfortunately many users do not do that but instead run as admin. User Account Control (UAC) is a double edged sword. It allows a user to change permissions on the fly, but if effective it may also be perceived as an annoyance and be turned off. Much software required an admin account to be used, for a standard install, partly because it can then install for all users. As you note malware also likes admin accounts as it can then potentially take full control of the computer. A couple of articles with background info * ''Configuring Windows 7 for a Limited User Account'' <br/> http://technet.microsoft.com/en-us/library/ee623984%28v=ws.10%29.aspx * ''User Accounts overview'' <br/>http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/usercpl_overview.mspx
cutmetal 0 solutions 23 answers

Helpful Reply

All I know is that after I upgraded to the latest firefox and the latest flash, I was crashing when connecting to any site that had a flash item. I have zone alarm anti virus / internet security set pretty high on security... so that might be what is requiring firefox to run in admin. I don't know if admin is less secure, but that is what fixed mine. As a test, disconnect your computer from the internet, unplug from your modem... start firefox, click on tools, then add-ons. Disable all flash items in firefox. Restart firefox and reconnect to the internet. If everything works, except items that require the flash plug in ... you will know that it is flash. The solution that worked for me was to give Firefox admin rights so it could properly interface with the new flash... it's worth a try... then let Moz.org and adobe figure out why. The only reason I had to disconnect from the internet to do this was my home page has a youtube imbed, and it would hang as soon as firefox was started and accessed my home page, then I could not access my tools or anything.

All I know is that after I upgraded to the latest firefox and the latest flash, I was crashing when connecting to any site that had a flash item. I have zone alarm anti virus / internet security set pretty high on security... so that might be what is requiring firefox to run in admin. I don't know if admin is less secure, but that is what fixed mine. As a test, disconnect your computer from the internet, unplug from your modem... start firefox, click on tools, then add-ons. Disable all flash items in firefox. Restart firefox and reconnect to the internet. If everything works, except items that require the flash plug in ... you will know that it is flash. The solution that worked for me was to give Firefox admin rights so it could properly interface with the new flash... it's worth a try... then let Moz.org and adobe figure out why. The only reason I had to disconnect from the internet to do this was my home page has a youtube imbed, and it would hang as soon as firefox was started and accessed my home page, then I could not access my tools or anything.

Modified by cutmetal

John99 971 solutions 13138 answers

Hi curtmetal,

I am not sure your advice is going to help many other users. There are many caused of crashes, and often users are posting Crash IDs of their cashes.

If you were getting Crashes on Flash, why not start your own thread, run in an ordinary account, and if you crash post the Crash ID.

Hi curtmetal, I am not sure your advice is going to help many other users. There are many caused of crashes, and often users are posting Crash IDs of their cashes. If you were getting Crashes on Flash, why not start your own thread, run in an ordinary account, and if you crash post the Crash ID.
cutmetal 0 solutions 23 answers

I am sorry ... I am not a regular user here, and not sure what you are referring to. All I know is after having what appears to be the same problem with others that were running multiple threads, which appear to be the same problem, I posted what worked to solve my problem so as many of those having crashes could try what fixed my problem. I was not posting that I had the problem anymore, only the solution for them to try. So if there is a way to post my solution to all that are having crashes with adobe flash, please feel free to take my info / solution and post it anywhere that you think will help others.... And since I don't know if this is helping or not, I do not want to appear as a spammer, I will be glad to let others more competent than I help others.

I am sorry ... I am not a regular user here, and not sure what you are referring to. All I know is after having what appears to be the same problem with others that were running multiple threads, which appear to be the same problem, I posted what worked to solve my problem so as many of those having crashes could try what fixed my problem. I was not posting that I had the problem anymore, only the solution for them to try. So if there is a way to post my solution to all that are having crashes with adobe flash, please feel free to take my info / solution and post it anywhere that you think will help others.... And since I don't know if this is helping or not, I do not want to appear as a spammer, I will be glad to let others more competent than I help others.
John99 971 solutions 13138 answers

Hi cutmetal.

His forum is open to anyone who wishes to offer or post advice, and we are always looking for more people to give us a hand on a variety of support projects.

I certainly do not consider you a spammer. But possibly you could find more appropriate questions to answer, and make use of some of the advice that we already provide in the Knowledge Base.

If you look at the system information link on the right hand side of these posts you will note that there is often additional information. On threads relating to crashes users often include Crash IDs. There are of course very many reasons why Firefox may crash, the crash Reports help to provide additional information about the crash, and those more knowledgeable than myself should be able to figure out the cause of the crash and a solution from that information.

Firefox support includes a Knowledge Base, and if we discover reasons for problems we try to update that KB so that others may be helped. See for instance:

Ordinary users may update and edit such articles, but you would need to sign in, and be aware that there is a review process for most edits and changes.

If you wish to get involved further in helping others by editing, translating or writing articles or answering support questions have a look at these

Hi cutmetal. His forum is open to anyone who wishes to offer or post advice, and we are always looking for more people to give us a hand on a variety of support projects. I certainly do not consider you a spammer. But possibly you could find more appropriate questions to answer, and make use of some of the advice that we already provide in the [https://support.mozilla.org/en-US/kb Knowledge Base]. If you look at the system information link on the right hand side of these posts you will note that there is often additional information. On threads relating to crashes users often include Crash IDs. There are of course very many reasons why Firefox may crash, the crash Reports help to provide additional information about the crash, and those more knowledgeable than myself should be able to figure out the cause of the crash and a solution from that information. Firefox support includes a Knowledge Base, and if we discover reasons for problems we try to update that KB so that others may be helped. See for instance: * [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] *[[Flash 11.3 crashes]] *[[Adobe Flash plugin has crashed - Prevent it from happening again]] *[[Firefox hangs or is not responding - How to fix]] Ordinary users may update and edit such articles, but you would need to sign in, and be aware that there is a review process for most edits and changes. '''If you wish to get involved further in helping others by editing, translating or writing articles or answering support questions have a look at these''' * [[Superheroes Wanted!]] * [[Answering questions on the Support Forum]] * https://support.mozilla.org/en-US/forums/contributors/708197?last=48964&page=4#post-48839