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Ask.com still preference search engine despite efforts to remove when google is the default

Posted

Initially, I did not request ask.com to become the default search engine and I did not ignore the box making the request. I have made the following efforts to return to google as default: Uninstalled ask.com and its automatic update, disabled all add-ons (including those that did not apply), checked extensions anything that pertained to ask.com (nothing was there), re-downloaded the latest version of Firefox, searched about:config for ask.com and reset it to default (google). On the Start Page the ask.com logo is still in the URL and a test search in the box under the logo yields ask.com results rather than google. Any additional recommendations would be helpful. At this point, I am considering the following: (1) restoring my computer to an earlier date; (2) reseting or removing firefox and reinstalling it; and (3) removing AVIRA.

Modified by hittgv

Chosen solution

Found SerchReset and installed it. No change.

I did find a simple solution for this problem. Restore the computer to an earlier date, in this case it was a month. I then uninstalled Firefox, keeping my preferences. I allowed my computer to update for a second time all of the downloads for the previous 30 days. I then checked to determine where the ask.com was loaded, and this time deselected the box. In my instance, there was a second box to deselect in JAVA. I deselected the box, downloaded the remainder of my updates, and reinstalled Firefox. Problem solved.

Read this answer in context 3

Additional System Details

This happened

Every time Firefox opened

This started when...

a few weeks ago.

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 1.6.0_35 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 4.0.60831.0
  • Bing Bar
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
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Version
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User Agent
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Profile Folder
Show Folder
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about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
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Name
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msntoolbar@msn.com
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places.database.lastMaintenance
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print.print_printer
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Graphics
Adapter Description
Intel(R) Graphics Media Accelerator 3150
Vendor ID
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Device ID
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Adapter RAM
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Adapter Drivers
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Driver Version
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Direct2D Enabled
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GPU Accelerated Windows
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JavaScript
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Library Versions
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NSS S/MIME
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ideato
  • Top 25 Contributor
617 solutions 4263 answers

Hi hittgv

go to about:config, find browser.startup.homepage_override.mstone and reset it (right-click > reset) exit firefox and restart it.


then install SearchReset add-on (the add-on is not permanent uninstalls itself after what makes.


thank you

Question owner

"browser.startup.homepage_override.mstone" not there.

Also, I continued to read the Helpful Solutions, and tried TonyE's (3/13/2011 5:09:21 a.m PDT). It is a modification of preferences in about:config. One recommendation "keyword.URL" did not have anything under "value" heading. This is where the ask.com link should have been. I modified as instructed (as if ask.com was there) and added the Google link recommended. It did not change ask.com on the startup page. I suspect that when I uninstalled ask.com, it removed the link but no link automatically replaced it. I hope that "keyword.URL" is the only one, but since browser.startup.homepage_override.mstone, is not listed, there could be others. Unfortunately, because "keyword.URL" did not have anything listed in its "value", I cannot filter for ask.com and replace or reset. Further, recommendations and/or solutions would be helpful.

ideato
  • Top 25 Contributor
617 solutions 4263 answers

try the SearchReset add-on

Chosen Solution

Found SerchReset and installed it. No change.

I did find a simple solution for this problem. Restore the computer to an earlier date, in this case it was a month. I then uninstalled Firefox, keeping my preferences. I allowed my computer to update for a second time all of the downloads for the previous 30 days. I then checked to determine where the ask.com was loaded, and this time deselected the box. In my instance, there was a second box to deselect in JAVA. I deselected the box, downloaded the remainder of my updates, and reinstalled Firefox. Problem solved.

Modified by hittgv

porthome 0 solutions 4 answers

At next restart, all the old settings have been magically overwritten to their original values, and ASK is again firmly in control.

porthome 0 solutions 4 answers

After trying just about everything suggested on this and other fora, I hit upon "Firefox reset in Safe mode" - which fixed the problem!

>> Close Firefox >> Hold down shift key and click Firefox icon >> When started in safe mode, choose reset >> restart

As far as I can tell, bookmarks, saved passwords, history, and cookies were not harmed in the process.