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I can't do anything with Firefox

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My browser used to work just fine, but today I opened it and this is what it looked like: http://i49.tinypic.com/mbprbr.png As you can see there are no toolbars except for the bookmarks one and the page is black. Same goes for new windows, and when I right-click the nonexistent toolbars a completely black menu appears (it looks just like the pages). The same thing happens even when I try Safe Mode, and I did a clean reinstall but it didn't help.

My browser used to work just fine, but today I opened it and this is what it looked like: http://i49.tinypic.com/mbprbr.png As you can see there are no toolbars except for the bookmarks one and the page is black. Same goes for new windows, and when I right-click the nonexistent toolbars a completely black menu appears (it looks just like the pages). The same thing happens even when I try Safe Mode, and I did a clean reinstall but it didn't help.
Tyler Downer
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1282 solutions 8486 answers

Have you tried to Disable Hardware Acceleration? Turning off hardware acceleration or resetting Firefox? Refresh Firefox - reset add-ons and settings

Have you tried to Disable Hardware Acceleration? [[Upgrade your graphics drivers to use hardware acceleration and WebGL#w_turning-off-hardware-acceleration|Turning off hardware acceleration]] or resetting Firefox? [[Reset Firefox – easily fix most problems]]

Question owner

Thanks for the quick reply. I tried resetting firefox but that didn't work either. And I can't turn off hardware acceleration since I don't have the 'Firefox' button (or any button or toolbar).

Thanks for the quick reply. I tried resetting firefox but that didn't work either. And I can't turn off hardware acceleration since I don't have the 'Firefox' button (or any button or toolbar).
Tyler Downer
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1282 solutions 8486 answers

Let's try this:

Go to your Start, Control Panel, Uninstall a Program. Remove Mozilla Firefox. Make sure you DO NOT remove your personal information.

Then, Open your Computer, Go to c:/, then either Program Files or Program Files(x86). Find the Mozilla Firefox folder, and delete it.

Now, restart your PC.

Then visit www.getfirefox.com and download and install Firefox from there.

Let's try this: Go to your Start, Control Panel, Uninstall a Program. Remove Mozilla Firefox. Make sure you DO NOT remove your personal information. Then, Open your Computer, Go to c:/, then either Program Files or Program Files(x86). Find the Mozilla Firefox folder, and delete it. Now, restart your PC. Then visit [https://www.getfirefox.com www.getfirefox.com] and download and install Firefox from there.

Question owner

Still the same... Thanks for your help though.

Still the same... Thanks for your help though.

Modified by amit_s1230

cor-el
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13043 solutions 119425 answers

Do a clean reinstall and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.

You can also try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that works.


Do a clean reinstall and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) before reinstalling a fresh copy of Firefox. Download a fresh Firefox copy and save the file to the desktop. *Firefox 15.0.x: http://www.mozilla.org/en-US/firefox/all.html Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software. *Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox. If you keep having problems then also create a new profile. You can also try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that works. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Question owner

Still not working... I even deleted the profile folder before reinstalling.

Still not working... I even deleted the profile folder before reinstalling.