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Firefox keeps freezing unexpectedly

Posted

I recently updated to Firefox 15.0.1, and I'm having a lot of trouble with it constantly freezing. This doesn't happen on any one website and is very random in occurrence. I have already tried running in safe mode and updated flash, and I'm still having the problem. After a few seconds, it may start responding again however, most of the time it continues to hang. In order to close Firefox when this happens, I have to open task manager and end the process because nothing in the browser responds. This has become very annoying, and I would appreciate any help I can get to solve the issue. Thanks!

UPDATE: I've noticed that the freezing seems to happen every time I check my email (Yahoo & Gmail), and when I'm on Pandora. It still occurs randomly at other times, but I noticed it's very consistent with these sites.

Modified by MattR658

Chosen solution

Well, after getting no more replies I decided to say what the heck and see what restarting my computer would do since that always seems to fix everything, and what do you know, it did! So if anyone else has this problem, try restarting your computer before you make yourself crazy searching the internet and editing registry files and whatnot, it can never hurt :)

Read this answer in context 2

Additional System Details

This happened

Every time Firefox opened

This started when...

Since I updated to 15.0.1

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Next Generation Java Plug-in 1.6.0_33 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Garmin Communicator Plug-In 4.0.3.0
  • Picasa plugin
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • GEPlugin
  • 5.1.10411.0
  • VLC media player Web Plugin 2.0.0
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • Citrix Receiver Plugin (Win32)
  • LabVIEW 2011 Netscape Plug-in for Win32
  • LabVIEW 2010 Netscape Plug-in for Win32
  • LabVIEW 9.0 Netscape Plug-in for Win32
  • IMAQ 1.0 Netscape Plug-in for Win32
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • LabVIEW 8.2 Netscape Plug-in for Win32
  • LabVIEW 8.6 Netscape Plug-in for Win32

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Garmin Communicator
4.0.3
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Java Console
6.0.33
true
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Symantec Intrusion Prevention
11.1.1.5 - 1
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
WOT
20120827
true
{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}
RealPlayer Browser Record Plugin
15.0.5
false
{C3949AC2-4B17-43ee-B4F1-D26B9D42404D}
Important Modified Preferences
Name
Value
accessibility.accesskeycausesactivation
false
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage
www.yahoo.com
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
extensions.lastAppVersion
15.0.1
gfx.direct3d.prefer_10_1
true
keyword.URL
http://www.google.co.in/search?btnG=Google+Search&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1347409854
places.history.enabled
false
places.history.expiration.transient_current_max_pages
104858
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics 3000
Vendor ID
0x8086
Device ID
0x0126
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version
8.15.10.2696
Driver Date
3-19-2012
Adapter Description (GPU #2)
NVIDIA GeForce GT 520M
Vendor ID (GPU #2)
0x10de
Device ID (GPU #2)
0x1050
Adapter RAM (GPU #2)
1023
Adapter Drivers (GPU #2)
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version (GPU #2)
8.17.13.142
Driver Date (GPU #2)
5-15-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

blacktiger1974 0 solutions 3 answers

FF is not freezing anymore... For some reason. I've manually(!) updated bloody annoying Flash player and disabled hardware acceleration. There is no way to update FF flash plugin automatically.

It's not YouTube vs FF, it's more like Adobe vs FF. Probably because FF is not displaying annoying tv adverts on YouTube.

Modified by blacktiger1974

paradoxman316 0 solutions 6 answers

I believe my Flash player is up to date. How does one disable hardware acceleration? I have not idea what that is.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

See this about how to "disable the hardware acceleration" in the Flash Player.

Flash "Display settings" window:

Modified by cor-el

nadworks 0 solutions 2 answers

I am getting a little iffy when I hear those workarounds from the Mozilla team rather than fixing the problem with something so basic as a Flash Player. It cannot be that common users are forced to fiddle with their settings.

This has been such an ongoing problem since x many FF versions back. How can this be re-occurring???

Here's my dump:

52539797-5269-443d-9de9-282dabe5ea7a 02/01/2013 16:57

4e17e412-d5c5-4477-a5df-e82298cb5866 02/01/2013 16:57

c4cffcf2-f854-4bba-b5d7-71fd8bad52d9 02/01/2013 16:55

f3662207-5edd-4607-a22c-1a0d76d883ff 02/01/2013 16:44

bd78a571-1ee4-4a3d-9c38-4be6e37f6115 02/01/2013 16:28

Modified by nadworks

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Do you have any crash reports with a "bp-" prefix?
The IDs that you posted above do not seem to have been submitted.

nadworks 0 solutions 2 answers

No Problem:

bp-f7f68af8-60f3-4223-bb73-adf092130102 02/01/2013 17:30

bp-234311b9-c11c-48c5-b7b3-8f1442130102 02/01/2013 17:23

bp-1e35333c-b516-4959-9fdd-e87cb2130102 02/01/2013 17:19

bp-2593affa-d1ae-4c2a-8e9c-12c602130102 02/01/2013 17:04

bp-f54c5bbd-b329-426a-a997-5e19f2130102 02/01/2013 17:04

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Those are all crash reports about the Flash plugin (plugin Version: Filename: NPSWF32_11_5_502_135.dll)

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
iH85CH001 0 solutions 4 answers

Ok... I found a temporarily fix... go to facebook.com, then click the (X) button in the bar to make the page stop loading. it should only be half loaded... if firefox locks up, you waited too long. Click on your name in the corner. Then when that loads, click home, next to your name!!!!! There is your news feed! Hope this works... It worked for me. Enjoy!!!

thnkbg 0 solutions 1 answers

Backup all your bookmarks to the Desktop..

Use revo uninstaller & uninstall Firefox including extensions & add-ons, Flash & real player... use the advanced mode & uninstall everything in the registry also

Be sure to uninstall each app independently..


normal add & remove programs leaves so much behind...


now go to ninite & get a fresh clean copy of Flash & firefox & install... restore your bookmarks & your back to normal again..


I have a feeling that the real player is the culprit.. not sure though...

Modified by thnkbg

blackorchid77 0 solutions 1 answers

I have Firefox version 18.0.1. and have been having the same problem, although it usually freezes for me when I have too many tabs open, or when I download a photo. I find usually it just slightly freezes, so I learned a trick - I minimize the window and leave it there for a couple seconds, then re-open it, it usually helps. If it completely freezes then I have to restart Firefox. I also noticed that If I close the window when I have multiple tabs open, it doesn't let me open a new browser, I have to click on it repeatedly until it works. I really hope they fix this problem in a new version or I might switch browsers, which is sad because I really love and have used Firefox for years.

norobofo 0 solutions 1 answers

I'm using Firefox 18.0.1 and have to wait 20 - 30 seconds for yahoo mail to load. I followed the advice on this thread and many others (ie, disabled flash, clear cache, etc.) and even deleted 6000+ emails. But nothing worked until I disabled the Roboform addon. After that, yahoo mail loads instantaneously.

But the best part was discovering a free alternative called Dashlane. I wanted a program that only stored my passwords on my hard drive so I didn't use LastPass. KeePass + KeeFox was excellent, but I found Dashlane to be more powerful than the other programs. Read about it in PC Mags overview of pasword managers.

Rob22315 0 solutions 1 answers

I fixed my script freezing problem - I found three plugins for Realplayer. Once I disabled those, Firefox sprang back to life. Those plugins were left over from when I had Realplayer installed - I removed RealPlayer but the plugins were left behind.

To make the solution permanent, I went in manually to locate and remove the plugin files from Windows. The instructions for manually removing plugins here on this website worked great and are easy to follow.

Tonyret2006 0 solutions 5 answers

I just performed you helpful instructions. Now let's see if it works. Thanks

Tonyret2006 0 solutions 5 answers

It was a good try but my laptop is still freezing up. I wonder if it's cause I'm still using YAHOO Mail Classic? I wonder if I need to switch to the "All new att.net Mail"?

tinaisodd 0 solutions 1 answers

mine freezes ALL THE TIME.

bp-3db168d7-72eb-4601-bb7d-5e3aa2130216 2/15/2013 10:45 PM
5c6cae5f-c007-4f3c-a3ec-0a67ef3d5176-flash 22/14/2013 8:14 PM
5c6cae5f-c007-4f3c-a3ec-0a67ef3d5176-flash 12/14/2013 8:14 PM
5c6cae5f-c007-4f3c-a3ec-0a67ef3d5176-browser 2/14/2013 8:14 PM
5c6cae5f-c007-4f3c-a3ec-0a67ef3d5176 2/14/2013 8:14 PM
e7cb349e-ecf9-4a67-849d-7bb72683e2c6-flash 21/31/2013 9:19 PM
e7cb349e-ecf9-4a67-849d-7bb72683e2c6-flash 11/31/2013 9:19 PM

Modified by cor-el

zellicious 0 solutions 1 answers

Argggh, this is not encouraging. I just started having this problem a few weeks ago and it's REALLY annoying. I was just thinking about switching browsers as well. Too bad, really. And I also had it freeze on me when I try to reply to this thread.

StevenCee 0 solutions 50 answers

That suggestion of sending in the crash reports seems to be a dead end for me.... When I bring them up, the most recent report is from over two weeks ago, despite FF freezing (requiring forced quitting), or crashing at least two or three times a day. I've tried resetting, re-installing, etc, but nothing seems to stop it from running up the RAM usage, then when it gets to just about 2GB, it will freeze, or sometimes crash....