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The top 1" under the toolbar is dead on my screen. It's been this way for months. It is only on Firefox. What's wrong and what do i do?

Posted

The top 1" of my screen is dead. I cannot click on anything or type anything. For example, on Foxnews.com I can click on the home button or anything on that toolbar, but I cannot use anything above it. It is on every website, but it is NOT on any other browser. I like Firefox the best but will have to Google if I cannot fix it. I have checked and I an up to date on my version. I run Windows 7 and Firefox version 15.0.1 Thanks

Chosen solution

Hi Ehfarms

Try to Reset Firefox – easily fix most problems , and check it again.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information (you can read for more info the above article).


thank you

Read this answer in context 2

Additional System Details

This happened

Every time Firefox opened

This started when...

several months ago

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • 4.1.10329.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.1"
  • Facebook Video Calling Plugin
  • GEPlugin
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

ideato
  • Top 25 Contributor
617 solutions 4263 answers

Chosen Solution

Hi Ehfarms

Try to Reset Firefox – easily fix most problems , and check it again.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information (you can read for more info the above article).


thank you

TheOldFox 110 solutions 619 answers

That can be caused by a user-added toolbar like Yahoo Toolbar or Babylon that extends (invisibly) over the top of the web page display area. Start in Firefox safe mode and experiment by turning extensions on/off to find the one.

gordon_tedford@yahoo.com 0 solutions 1 answers

Start Firefox in safe mode????? Sorry but I'm not a computer pro. The top part of my screen is dead, you know, the area where it has a place to click to ask a question. Doesn't work. What is this safe mode fix????

Thanks and Merry Christmas to you all. You DO have the best tool for the internet and do hope you can help.

Gordon

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

You can use one of these to start Firefox in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

If it works in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also:

bpauln 0 solutions 2 answers

Hey I DID THE RESTART. I DIDN'T BACK ANYTHING UP BECAUSE I DIDN'T KNOW I WAS SUPPOSE TO. DID I LOSE MY BOOK MARKS FOREVER? BABYLON SEEMED TO BE THE CAUSE. DON'T KNOW WHERE I PICKED IT UP BUT STEER CLEAR!