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I cannot print, get error 'An unknown error occurred while printing."

Posted

I can see that hundreds of other people also have this problem and I can't understand why Mozilla don't fix it.

When I go to print an email or a receipt, whether by printer or by PDF, I *sometimes* get the error, 'An unknown error occurred while printing.'

It is very frustrating as the problem is intermittent. Sometimes it works, sometimes it doesn't... even with the same page being printed. Incidentally, that page can be printed in both Chrome and Internet Explorer without a problem.

I have tried other "solutions" in similar, now closed, threads. However, 'reset' is not working for me. Closing Firefox and reopening doesn't work either. I have the latest version of Firefox: 14.0.1 and have Windows x64. There is enough available space in the cache...

I'm just at my wits end with this.

Additional System Details

This happened

A few times a week

This started when...

All the time, intermittently

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • VLC media player Web Plugin 2.0.0
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.1"
  • blinkx
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
DivX Plus Web Player HTML5 <video>
2.1.2.145
true
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Easy YouTube Video Downloader
6.4
true
{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
iMacros for Firefox
7.5.0.4
true
{81BF1D23-5F17-408D-AC6B-BD6DF7CAF670}
Adobe Contribute Toolbar
6.0
false
{01A8CA0A-4C96-465b-A49B-65C46FAD54F9}
AVG Safe Search
12.0.0.1865
false
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
Skype Click to Call
5.9.0.9216
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
71680
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.startup.homepage
www.google.com
browser.startup.homepage_override.buildID
20120713134347
browser.startup.homepage_override.mstone
14.0.1
extensions.lastAppVersion
14.0.1
gfx.direct3d.prefer_10_1
true
keyword.URL
http://isearch.avg.com/search?cid=%7B9b011348-ba9b-496f-bd8c-647c42dc9bc3%7D&mid=f0909455d4a547d6b494d1790ecfdb64-b602d5…
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1344784593
places.history.expiration.transient_current_max_pages
2486
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon HD 4800 Series
Vendor ID
0x1002
Device ID
0x9440
Adapter RAM
2048
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.782.0.0
Driver Date
9-28-2010
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7600.16972)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 4800 Series ) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS Util
3.13.5.0
3.13.5.0
NSS SSL
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS S/MIME
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC

Question owner

This was the first help page I went to when I was trying to resolve my problem, hence the reason I mentioned that the 'reset' solution didn't work for me.

There is nothing else on that help page of use. Sorry!

finitarry 157 solutions 2175 answers

Apparently there is a printer troubleshooter in Windows. Maybe try that to make sure that you are using the correct printer drivers? If that gives you no clues, backup your profile and create a new one and see if that helps.

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24387 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

jomcar 0 solutions 1 answers

In my case I had to do the following:

- Set default printer to an online printer (like PDF Creator). Default was set to an offline printer before. This setting is changed in control panel not in Firefox.

- PDF File name should not be copied from rich text (as it appears to have some problems and sometimes special characters). File name must be plain text.

dejudicibus 0 solutions 1 answers

same problem: print test page works, but no way to print from any other application

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24387 answers

If you can't print from any application, your problem is beyond a Firefox support issue. I suggest a support forum for your brand printer, or a support forum for your operating system (i.e., Windows, Mac oSX, or Linux).

KeepItSimpleStupid 0 solutions 1 answers

With the latest updates FF 19 BETA and Acrobat X. The new one with the black PDF screen), I'm having difficulty too printing to Adobe PDF. System Win 7 x 64.

Printing to physical printers not an issue.

No errors, but (Not Responding either in FF or Acrobat.) Printing to the PDF printer directly sometimes works. Using the work-around fast enough, it seems to always work.

I found a work-around:

Goto Print Preview Select Print Type in your file name IMMEDIATELY press OK and Minimize Firefox.

All of the progress boxes/windows are getting confused otherwise. With FF opened as a normal page, there are too many different progress boxes. Acrobat has one, the windows print driver has one, FF seems to have one and they all can't be on top.

They will if FF is minimized.

Incidentally if FF is killed, the "Creating Adobe PDF" shows its face from being hidden.

I did reset Firefox.

This is seriously messed up now. It used to work fine until the last round of updates from M$, Adobe and FF.

Modified by KeepItSimpleStupid