X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Get rid of Norton connectsafe stealing searches

Posted

Only in Firefox does "Norton ConnectSafe" take over my searches. I type something into the address line and then it comes up saying it can't find anything and forces me to type the exact same thing into their line. They then use Google to find the answer. I want to get rid of this unwanted step. Don't know how Norton hijacked my computer...never have used their products. It doesn't show in addons, programs, search engines. I went to their website and they gave instructions on how to remove but that was garbage. I was supposed to change my dns to accepted from ISP (which it was already set correct - on 4 and 6). This is annoying enough to stop using Firefox. Why is this browser so easily hijacked? Had another one take over a couple months ago.  :(

I can physically go to google search box but I like to type in the address line.

Modified by ddoylekc

Chosen solution

Problem solved...Belkin is the culprit. My Belkin N-router did an update and turned on "website filters" without my knowledge. Turned it off and everything is good. Thanks for your suggestions and help!

Read this answer in context 1

Additional System Details

This happened

Every time Firefox opened

This started when...

don't know...haven't installed anything new lately

Installed Plug-ins

  • Google Update
  • Next Generation Java Plug-in 1.6.0_32 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.2 r202
  • 4.1.10329.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.1"
  • HP Product Detection Plugin
  • HP Active Check Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

They have instructions on their site but they don't work on Windows 7.

dumdidadida 172 solutions 1436 answers

Hi,

Please create a screenshot of the search web page you're seeing by following the guide mentioned at How do I create a screenshot of my problem?.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. You really help us to visualize the problem.

Question owner

Here is the screen that I get. I can type in well used url's and it allows me to go directly to those sites but somehow it seems to intercepts the smaller sites. I just typed a made up name to get the inclosed screen shot. Norton's directions to remove are not a valid solution.

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=v53246991_EndUserProfile_en_us&product=home&pvid=f-home&version=1&lg=english&ct=us

I also need to backtrack on my above statement. Norton is now taking over my IE searches too so it isn't just a Firefox problem.

dumdidadida 172 solutions 1436 answers

One possible reason could be that your current DNS provider, or the ISP may be using it for enhanced security. You can try to manually set two DNS servers and check. e.g. 8.8.8.8 and 8.8.4.4 for Google.

Chosen Solution

Problem solved...Belkin is the culprit. My Belkin N-router did an update and turned on "website filters" without my knowledge. Turned it off and everything is good. Thanks for your suggestions and help!

dumdidadida 172 solutions 1436 answers

Helpful Reply

No problem :) Thanks for the update.