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Hypersnap Textsnap works with Firefox 3.6.12 but not later version:any ideas?

Posted

Running XP Pro sp3. Textsnap worked with almost all screens presented by Firefox 3.6.12 - tellingly, not pdf's - but updating to latest version of Firefox has left Textsnap almost totally disabled. So how is text/screen presentation different in new Firefox, and is there a workaround? Thank you

Running XP Pro sp3. Textsnap worked with almost all screens presented by Firefox 3.6.12 - tellingly, not pdf's - but updating to latest version of Firefox has left Textsnap almost totally disabled. So how is text/screen presentation different in new Firefox, and is there a workaround? Thank you

Chosen solution

Hello, cor-el. Thanks for your reply. Unfortunately it didn't work - but I marked your reply "helpful", because even though an idea doesn't work, it is still helpful! Thank you. rh

And I've just seen that marking your reply as "helpful" automatically tags the problem as "solved" - even though there is a separate "Did this solve . . . " button. I'll know next time.

Read this answer in context 0

Additional System Details

This happened

Every time Firefox opened

This started when...

updating Firefox from v3.6.12 to latest version

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape "9.4.0"
  • Default Plug-in
  • 12.0.1.660
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.3 r300
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • GEPlugin
  • Google Update
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12

More Information

None - Textsnap just does not work!

cor-el
  • Top 10 Contributor
  • Moderator
12299 solutions 113913 answers

Helpful Reply

Maybe try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
Maybe try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://hacks.mozilla.org/2010/09/hardware-acceleration/

Chosen Solution

Hello, cor-el. Thanks for your reply. Unfortunately it didn't work - but I marked your reply "helpful", because even though an idea doesn't work, it is still helpful! Thank you. rh

And I've just seen that marking your reply as "helpful" automatically tags the problem as "solved" - even though there is a separate "Did this solve . . . " button. I'll know next time.

Hello, cor-el. Thanks for your reply. Unfortunately it didn't work - but I marked your reply "helpful", because even though an idea doesn't work, it is still helpful! Thank you. rh And I've just seen that marking your reply as "helpful" automatically tags the problem as "solved" - even though there is a separate "Did this solve . . . " button. I'll know next time.

Modified by firefoxrh