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Video won't play. No solution in forums. FF 12.0

Posted

bold textIn the past few days I started getting an error when ever I tried to play a video. I'd get "an error has occurred, please try again later". I did, but I get the same error on all videos, regardless of location or topic.

To fix and troubleshoot, I tried disabling Real Player extension - no joy. I tried Safe Mode - no joy. I UNINSTALLED and REINSTALLED all of my Adobe apps with the most current versions (Reader, Air, Shockwave, Player,etc.) - no joy.

The only changes that have taken in place anywhere near the start of this issue are 25 Windows updates over the past 72 hours or so. All called "Security" or ":NET Framework" updates.

I am running Win 7 HP X64 on a HP Envy i7 laptop. Unless Youtube has done something to cause this, it almost has to be those Windows updates. Any solution? And why can't you make FF 12.0 compatible with Deng bookmarks and Real Player? All these FF update that turn off my favorite add-ons and and extensions are NOT welcomed! Can't you work out these issuye BEFORE you visit them on your users? Try working with these other providers, BEFORE publication. Bad form!

Chosen solution

Question: What do I do now that FF says I have a security problem due to not updating Flash?

Read this answer in context 0

Additional System Details

This happened

Every time Firefox opened

This started when...

Several days ago

Installed Plug-ins

See list, but same issue occurs in Safe Mode.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Application Basics
Name
Firefox
Version
12.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0
Profile Directory
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus Pop-up Addon
0.3
true
adblockpopups@jessehakanen.net
All-in-One Gestures
0.22.1
true
{8b86149f-01fb-4842-9dd8-4d7eb02fd055}
Copy URL on Mouse Over
0.0.4
true
{2AD861A4-53B7-4F98-A48D-8931BFA97823}
Deng Google Bookmarks
1.5
true
denggb@balandro.net
DivX Plus Web Player HTML5 <video>
2.1.2.145
true
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Google Privacy
0.2.1
true
{ea61041c-1e22-4400-99a0-aea461e69d04}
Grab and Drag
3.1.0
true
{477c4c36-24eb-11da-94d4-00e08161165f}
Home Double Click Extension
1.2.1
true
{ec8030f7-c20a-464f-9b0e-13a3a9e12581}
Image Zoom
0.4.6
true
{1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}
Logitech Device Detection
1.24.0.9
true
DeviceDetection@logitech.com
Norton Toolbar
2011.7.8.3
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
RightToClick
2.8.9
true
{cd617375-6743-4ee8-bac4-fbf10f35729e}
RoboForm Toolbar for Firefox
7.7.8.8
true
{22119944-ED35-4ab1-910B-E619EA06A115}
Skype Click to Call
6.0.0.10201
true
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
SmoothWheel (AMO)
0.45.6.20100202.1
true
{5F590AA2-1221-4113-A6F4-A4BB62414FAC}
Test Pilot
1.2.1
true
testpilot@labs.mozilla.com
Theme Font & Size Changer
5.6
true
{f69e22c7-bc50-414a-9269-0f5c344cd94c}
Themes Menu
1.14
true
{84625510-7e5d-11e0-a411-0800200c9a66}
Toolbar Buttons
1.0
true
{03B08592-E5B4-45ff-A0BE-C1D975458688}
Updated Ad Blocker for Firefox 11+
0.7.7
true
{4DC70064-89E2-4a55-8FC6-E8CDEAE3618C}
Copy To Wordperfect Lightning
1.0
false
copytolightning@corel.com
HP Smart Web Printing
4.51
false
smartwebprinting@hp.com
MouseZoom
0.4.9
false
{28FAD68E-4001-48d5-B994-68069F7CFB1D}
PrivacySuite
0.746
false
abine@abine.com
RealPlayer Browser Record Plugin
15.0.4
false
{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
Symantec Intrusion Prevention
10.1.1.8 - 4
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Xmarks
4.1.0
false
foxmarks@kei.com
Important Modified Preferences
Name
Value
accessibility.browsewithcaret
true
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.link.open_newwindow.restriction
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com/ig
browser.startup.homepage2
http://start.roboform.com/
browser.startup.homepage2.load
false
browser.startup.homepage2.tab
true
browser.startup.homepage_override.buildID
20120420145725
browser.startup.homepage_override.mstone
rv:12.0
browser.tabs.loadInBackground
false
browser.tabs.onTop
false
browser.tabs.warnOnClose
false
dom.disable_window_flip
false
dom.event.contextmenu.enabled
false
dom.popup_allowed_events
extensions.lastAppVersion
12.0
general.autoScroll
false
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1339684066
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
audio/aac,audio/x-aac,audio/aiff,audio/x-aiff,application/x-mpeg,audio/AMR,audio/basic,audio/x-caf,audio/x-gsm,audio/3gp…
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.sessions
false
privacy.cpd.cookies
false
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.disable_button.openCertManager
false
security.disable_button.openDeviceManager
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Mobility Radeon HD 5850
Vendor ID
0x1002
Device ID
0x68a1
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.820.5.1000
Driver Date
3-31-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
WebGL Renderer
Google Inc. -- ANGLE (ATI Mobility Radeon HD 5850) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96743 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

You can also try to reset the preferences on the safe mode start window.


If that didn't help then try to reset Firefox.

Question owner

Cor-el,

Please take the time to READ before you post. I tried all of that. My system clears cache every time it closes FF. I do NOT take 3rd party cookies and it's not some sites, it ALL video on all sites! I've tried Safe Mode, Reset, updating all Adobe, disabling Real (& Safe mode). The issue continues. No videos, anywhere, from YouTube to TMZ- zip. I suspect the cause is somewhere in the 25 ":security" and "NET Framework" updates installed by Windows Updates in the past 3 days.

Any other ideas? I see that this occurred once a long time ago with FF 3.6. But I can find no viable solution on YouTube Forum, Adobe Help, or here. I also see that hundreds of people are reporting this and the number is rapidly growing. Time for an emergency meeting, I think.

Question owner

Cor-el,

This is curious; you know that "How to" video that shown up when you update FFF and it first reopens? Well, that, and ONLY that video works! It plays, but when I immediately try YouTube, I get the same error message. Seems to be restricted to ALL Flash video everywhere. So it's video TYPE specific, NOT location, site, or cookie related. Any other suggestions?

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96743 answers

That is a WebM video that is played with an embedded player and not with the Flash player.

<video controls="controls" tabindex="0" poster="/img/covehead/video/poster-newtab.jpg" height="360" width="640">
 <source src="http://videos.mozilla.org/serv/marketing/Firefox/Firefox%20Tabs_1.webm">
</video> 

Any luck with Private Browsing mode?

Did you check your firewall (security) software to be sure that is isn't affecting Flash or cookies?

Is Flash local storage enabled and working?

  • Windows Control Panel > Flash Player

Flash Website Storage Settings panel:

Question owner

In the control panel all Flash settings are AOK. If I go online to the Flash Setting Manager, that image DOES NOT show up! That part of the page is BLANK!

As for the Firewall, I am running Norton 360. All of the Adobe apps are (or were) set to AUTO. I have changed them all to ALLOW but that changed nothing.

I'm not sure what you're asking about "Privacy Mode". Please Explain. I see the number of users with this issue is still climbing. On the Adobe forum, we are looking at 500 plus and climbing!

I figured out that FF video. This seems restricted to Flash videos.

Question owner

REPOST FROM ADOBE FORUM:

I too have the same issue with Firefox and flash videos. I haven't tried to use other browser yet, but I will when I finish this. I first saw this yesterday with Firefox 12.0; same issue with FF 13.0 now. No video anywhere will play, from YouTube to TMZ! I either get an error "error occurred try again later", or the area on the page where the video should be is blank. I have uninstalled and reinstalled all Adobe items several times. Control Panel says they are installed and Flash Manager in CP is OK, but when I go ONLINE to verify or check version, the page is blank. Likewise is the Online Flash Settings Manager. I have tried flushing FF cache, cookies, reset and Safe Mode - all yields zip! It all worked Ok last week. This is just starting either today or last day or so. The ONLY possible cause that I can find is that Windows published about 25 "security" and "NET Framework" updates on June 12, 13, and 14. I suspect the cause might lie there. Last time I check with forums over 500 people were looking for solution to this issue and that number is just in last 24 and it's steadily climbing. I think this is pretty pandemic for Firefox and Flash whatever the cause. If it isn't fixed it will KILL Firefox (maybe that's somebody's goal? - I can see Microsoft/Windows doing something like that to remove competition with their IE browser!).

I tried to talk to Adobe Tech about it, but got stone walled. I posted on Firefox forum, but got nothing back that was useful. Like most I am running Win 7 HP x64. I am also using Norton 360 and have set the Firewall there to FULL ALLOW for all Adobe and even tried turning it OFF for a while with no luck.

At this point, I am fully lost. I have flushed, deleted, reinstalled, updated, disabled, verified, tested, safe moded and God knows what else all without any luck. I guess I am going to start using Chrome; I really hate IE9. (Sorry, Microsoft, suck a big one ) . I am @OldeGreyWoolf on Twitter; if you find a solution, please drop me a tweet! I'll do the same! By tomorrow, I figure there will be thousands of users in this same box. Maybe then someone, some where will come up with a solution! Feel free to copy and paste this post any where/every where.

Bob Woolf, aka the OldeGreyWoolf

shunshort 2 solutions 6 answers

The same thing happened to me! It happened when i installed the latest update to Adobe Flash Player(11.3.300.257). So i uninstalled and reinstalled Version 11.2.202.228 and now all my videos play again!

RSNation 0 solutions 3 answers

Ive uninstalled and installed just like everyone else. So i tried the older version Version 11.2.202.228 but it says new version is available and stops me?

Helpful Reply

Shunshorts has it right! The problem is FP 11.3. Something in it isn't compatible with FF. You have to FIRST uninstall the FP 11.3 and then get the archived 11.2 zip file (http://fpdownload.macromedia.com/get/.../fp_11.2.202.233_archive.zip) and open and install both the ActiveX and the plug-in and all will be well with the world. Clearly this is an Adobe screw up. Not sure exactly where the conflict resides, but it's the 11.3 update that triggered it. I've installed 11.2 and it works. Just make sure you uninstall 11.3 FIRST!

Modified by cor-el

Question owner

Flash Player 11.2 Zip Archive


Here's the link to the 11.2 archive file.

Modified by cor-el

RSNation 0 solutions 3 answers

Im gonna give that zip a try!!! Ive almost got everything back on IE but dont like it so hope it works

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96743 answers

Modified by cor-el

Question owner

Cor-el, ' Why do you keep posting those same old links? They either do NOT apply or do NOT work. This has NOTHING whatsoever to do with Real Player so you can drop that suggestion. It has NOTHING to do with the installation OR the version of Firefox used, OR with any add-ons or extensions, so you can drop those also.

The entire problem lies solely in Flash Player 11.3. They failed to check on it's compatibility with Firefox - end of issue! Period. 11.3 will NOT work with Firefox, no matter what you try or do. PERIOD.

Just replace it with 11.2 from the archive link above and that will work great. Hopefully someone will tell Adobe that they shot themselves in the foot and the 11.4 version will work, if and when it comes out. In the meantime restating items that have already been tried without success is counter-productive.

Do.it 0 solutions 2 answers

Helpful Reply

OldeGreyWoolf have you tried this. I was having your same issues but this fixed the problem. I copied and pasted the following.

Launch RealPlayer

   Click the RealPlayer icon in the upper left corner of the window and choose Preferences.
   Choose Download & Recording from the left hand panel
   Uncheck "Enable Web Download & Recording for these installed browsers"
   Click OK and close RealPlayer
   Restart Firefox
RSNation 0 solutions 3 answers

OldeGreyWoolf, I had problems downloading part of the zip file. The ActiveX started then said error so i tried the last link that 'cor-el' posted and it worked!!!!!!!!!!!!!!!!!!!!!!!!!!!

Back in business THANKS GUYS!!!!!!!!!!!!!!

Question owner

You need to READ. The Real Player is NOT the issue. Disabling will NOT fix it IF you have 11.3 installed. It MIGHT help if you have issues with 11.2, but it didn't cause any problems in my system. With 11.3 REAL Player will not affect anything.

If you click on the link in my post above, it will automatically start a download of the zipped 11.2 file. If it doesn't, you have either done something wrong or have wrong settings in your OS. I've tested it several times.

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96743 answers

Another possibility if Flash 10.3 version that still has the latest security updates (it is offered to Firefox 3.6 users).

Adobe Forums: Where can I find direct downloads of Flash Player 10.3 for Windows or Macintosh?:

Do.it 0 solutions 2 answers

For some reason DOING WHAT I POSTED ABOVE fixed my video issues. I too was getting that annoying "an error has occurred, please try again later" when trying to watch youtube videos. But once I did WHAT I POSTED ABOVE ( I'll quote RSNation) I'm back in business. Good luck and good night.

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96743 answers

Note that the problem is not the RealPlayer plugin that is used to play media files, but the "RealPlayer Browser Record Plugin" extension (Tools > Add-ons > Extensions) that is used to save media files played by other plugins.