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Video won't play. No solution in forums. FF 12.0

Posted

bold textIn the past few days I started getting an error when ever I tried to play a video. I'd get "an error has occurred, please try again later". I did, but I get the same error on all videos, regardless of location or topic.

To fix and troubleshoot, I tried disabling Real Player extension - no joy. I tried Safe Mode - no joy. I UNINSTALLED and REINSTALLED all of my Adobe apps with the most current versions (Reader, Air, Shockwave, Player,etc.) - no joy.

The only changes that have taken in place anywhere near the start of this issue are 25 Windows updates over the past 72 hours or so. All called "Security" or ":NET Framework" updates.

I am running Win 7 HP X64 on a HP Envy i7 laptop. Unless Youtube has done something to cause this, it almost has to be those Windows updates. Any solution? And why can't you make FF 12.0 compatible with Deng bookmarks and Real Player? All these FF update that turn off my favorite add-ons and and extensions are NOT welcomed! Can't you work out these issuye BEFORE you visit them on your users? Try working with these other providers, BEFORE publication. Bad form!

Chosen solution

Question: What do I do now that FF says I have a security problem due to not updating Flash?

Read this answer in context 0

Additional System Details

This happened

Every time Firefox opened

This started when...

Several days ago

Installed Plug-ins

See list, but same issue occurs in Safe Mode.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Application Basics
Name
Firefox
Version
12.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0
Profile Directory
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus Pop-up Addon
0.3
true
adblockpopups@jessehakanen.net
All-in-One Gestures
0.22.1
true
{8b86149f-01fb-4842-9dd8-4d7eb02fd055}
Copy URL on Mouse Over
0.0.4
true
{2AD861A4-53B7-4F98-A48D-8931BFA97823}
Deng Google Bookmarks
1.5
true
denggb@balandro.net
DivX Plus Web Player HTML5 <video>
2.1.2.145
true
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Google Privacy
0.2.1
true
{ea61041c-1e22-4400-99a0-aea461e69d04}
Grab and Drag
3.1.0
true
{477c4c36-24eb-11da-94d4-00e08161165f}
Home Double Click Extension
1.2.1
true
{ec8030f7-c20a-464f-9b0e-13a3a9e12581}
Image Zoom
0.4.6
true
{1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}
Logitech Device Detection
1.24.0.9
true
DeviceDetection@logitech.com
Norton Toolbar
2011.7.8.3
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
RightToClick
2.8.9
true
{cd617375-6743-4ee8-bac4-fbf10f35729e}
RoboForm Toolbar for Firefox
7.7.8.8
true
{22119944-ED35-4ab1-910B-E619EA06A115}
Skype Click to Call
6.0.0.10201
true
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
SmoothWheel (AMO)
0.45.6.20100202.1
true
{5F590AA2-1221-4113-A6F4-A4BB62414FAC}
Test Pilot
1.2.1
true
testpilot@labs.mozilla.com
Theme Font & Size Changer
5.6
true
{f69e22c7-bc50-414a-9269-0f5c344cd94c}
Themes Menu
1.14
true
{84625510-7e5d-11e0-a411-0800200c9a66}
Toolbar Buttons
1.0
true
{03B08592-E5B4-45ff-A0BE-C1D975458688}
Updated Ad Blocker for Firefox 11+
0.7.7
true
{4DC70064-89E2-4a55-8FC6-E8CDEAE3618C}
Copy To Wordperfect Lightning
1.0
false
copytolightning@corel.com
HP Smart Web Printing
4.51
false
smartwebprinting@hp.com
MouseZoom
0.4.9
false
{28FAD68E-4001-48d5-B994-68069F7CFB1D}
PrivacySuite
0.746
false
abine@abine.com
RealPlayer Browser Record Plugin
15.0.4
false
{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
Symantec Intrusion Prevention
10.1.1.8 - 4
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Xmarks
4.1.0
false
foxmarks@kei.com
Important Modified Preferences
Name
Value
accessibility.browsewithcaret
true
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.link.open_newwindow.restriction
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com/ig
browser.startup.homepage2
http://start.roboform.com/
browser.startup.homepage2.load
false
browser.startup.homepage2.tab
true
browser.startup.homepage_override.buildID
20120420145725
browser.startup.homepage_override.mstone
rv:12.0
browser.tabs.loadInBackground
false
browser.tabs.onTop
false
browser.tabs.warnOnClose
false
dom.disable_window_flip
false
dom.event.contextmenu.enabled
false
dom.popup_allowed_events
extensions.lastAppVersion
12.0
general.autoScroll
false
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1339684066
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
audio/aac,audio/x-aac,audio/aiff,audio/x-aiff,application/x-mpeg,audio/AMR,audio/basic,audio/x-caf,audio/x-gsm,audio/3gp…
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.sessions
false
privacy.cpd.cookies
false
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.disable_button.openCertManager
false
security.disable_button.openDeviceManager
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Mobility Radeon HD 5850
Vendor ID
0x1002
Device ID
0x68a1
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.820.5.1000
Driver Date
3-31-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
WebGL Renderer
Google Inc. -- ANGLE (ATI Mobility Radeon HD 5850) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d

Stephenyoung 3 solutions 2 answers

I uninstalled Flash 11.3 restarted my computer and then installed 11.2 through the link to the zip file and things are working well. Thank you OldeGreyWoolf, your help and guidance are much appreciated!

Stephenyoung 3 solutions 2 answers

Chosen Solution

Question: What do I do now that FF says I have a security problem due to not updating Flash?

14lance 0 solutions 4 answers

Hello OldeGrayWoolf. It looks like Adobe screwed up RealPlayer in Firefox. Disabling the RealPlayer Browser Recorder though Firefox will not work. It must be done through the Microsoft program. I can watch videos again on Firefox. But what will happen to those of you who download videos??? I guess you will just have to READ on. Good Luck!

N2KISS 0 solutions 1 answers

having the same issue and the problem (on my end anyway) is isolated to Firefox.....I have also updated to the latest flash player, and Safari, IE, and Chrome all work perfectly fine.....Firefox is the only one I am having issues with, and it is the latest version of Firefox