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I use FF 13, I keep getting this problem with youtube (see link)

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http://screencast.com/t/oFkj6gBzBksd

IE doesnt have the problem, so i assume the problem is firefox's

http://screencast.com/t/oFkj6gBzBksd IE doesnt have the problem, so i assume the problem is firefox's

Modified by PeterElliott

Chosen solution

i have uninstalled Flash 11.3 and downgraded to 11.2, so far this has fixed the problem https://support.mozilla.org/en-US/kb/flash-113-crashes

thanks to those who tried to help, and cor-el, it was your last post that prompted me in this direction........thank you

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All Replies (20)

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Did this start in the past 5 days? You might check this article and see whether it is applicable: Flash 11.3 doesn't load video in Firefox


More generally, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Offline Storage : "Clear Now"

2. If needed, delete the site's cookies here

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

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Do you mean that you see broken (incomplete) images and shown in the link?

Are all network.http prefs set to the default values?

See also:

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thanks for all the tips, but none solved the problem, unfortunately

could the problem be related to my download of hypercam?

http://download.cnet.com/HyperCam/3000-13633_4-10004511.html?tag=contentBody;pop

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cor-el.......... yes, i see the broken image, or versions of it, as shown in the link and the links you provided didnt solve the problem, but thanks for trying

Modified by PeterElliott

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Do you still get a broken image if you copy and paste such an image link from the Tools > Page Info > Media window to the location bar?

Do you have security (firewall, anti-virus software) software that might corrupt images or other files?

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the first question leads me to mozilla addresses only.......... re 2nd question, i havent changed software for a year or so

Modified by PeterElliott

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Just to clarify the problem, it is a Flash video and part of it is cut-off? Does this occur consistently, or is it related to scrolling the page or another activity?

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hi jscher2000, the problem relates to youtube videos embedded in a forum i frequent, before i press play, part of the image will be missing as shown in the first post above, i find i need to wave my mouse over the youtube image in order to have the image "add the parts missing", sometimes all parts will appear and sometimes they wont, the video always plays.........thanks for helping

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What do you mean with Mozilla addresses?

Can you give an example?

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cor-el, sorry, just worked out what you were asking, no the problem doesnt occur when i do this paste into the location bar.........thanks

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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

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cor-el, no safe mode didnt fix the problem, thanks any way

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Following the instructions on this link provided in another post by co-rel worked for me like a charm and was really easy to do. http://forums.adobe.com/thread/1018071?tstart=0 Amy

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amy, thanks, but i've already been the safemode route

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Did you also try to disable protected mode in the Flash player?

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We recommend that you only do this as a last resort. ~Adobe

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That shouldn't be a reason to try if it helps.

It only requires to edit or create a mms.cfg file and that change can easily be undone if you backup the mms.cfg file or remove the "ProtectedMode = 0" line in the file.

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Hi Peter,

I did not do any of the Safe mode instructions. I just did the first solution which is launching Real Player and un-checking the "Enable Web Download & Recording for these Installed browsers" like explained in the link. After checking and trying a few other solutions given this is the one that worked for me. Amy

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been getting this message, do you think its related? http://screencast.com/t/RAXUFweWFcm

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